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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
当該企業による記述
InSignLanguage Ltd is a UK-based accessibility and communication services provider, specialising in British Sign Language (BSL) interpreting and inclusive communication solutions.
We work with organisations, public services, employers, and individuals to ensure Deaf people can access information, services, and opportunities on an equal basis. Our services are designed to remove communication barriers and support meaningful inclusion in everyday interactions, workplaces, and essential services.
Our services include British Sign Language interpreting, Video Relay Services (VRS), and tailored accessibility support for businesses and public sector organisations. We also provide guidance and resources to help organisations meet accessibility responsibilities and communicate more effectively with Deaf people.
We collaborate with experienced, qualified interpreters and Deaf professionals, ensuring all work is carried out with professionalism, confidentiality, and respect.
Accessibility, trust, and respect are at the heart of everything we do. We are committed to ethical working practices, clear communication, and continuous improvement. We actively listen to feedback from clients, interpreters, and the Deaf community to help shape and improve our services.
We believe accessibility should be embedded, not added as an afterthought.
Reviews on Trustpilot help us understand what we are doing well and where we can improve. We value honest feedback and use it to refine our processes, strengthen relationships, and maintain high standards across our services.
Visit our website当該企業による記述
26 Domum Road, PO2 0QZ, Portsmouth, 英国
3.8
9件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Although the booking was very short notice, the booking team provided me with the prep materials that I needed and introduced me to the client to get the connection information and links I would need. Also, they followed up to make sure that I received them and answered the questions I had.
It would be helpful in the future to inform the interpreter that the booking session will be recorded and shared externally. I only found out when the session started.
This was my first experience with Insignlanguage, and it was a great one. They initially contacted me via email and I also received a follow-up message on WhatsApp to make sure I had reviewed the email. The staff were professional, friendly, and very easy to communicate with. Although the assignment was unfortunately cancelled at the last minute by the client, the team at Insignlanguage made sure to keep me informed—even contacting me while I was already on-site to make sure that the venue was aware of the clients reasons for cancellation. Despite not getting to complete the job, it was an absolute pleasure dealing with them and I hope to have more opportunities to work with them in the future.
They haven't paid their freelance interpreters for work carried out and are still booking interpreters knowing they can't pay.
InSignLanguage Ltd からの回答
Thank you for taking the time to share your concerns.
We sincerely apologise for any distress caused by delays in payment. We deeply value the contributions of our freelance interpreters, who play a vital role in the services we provide.
We do not anticipate delayed payments, hence why we send you future bookings and requests that need to be filled. We are an ethical company that values agreements and promises to pay our valued interpreters on time. If you would prefer us to check your availability for a future request only when your current invoice has been processed and paid, we would respect and honour that. Please let us know.
Please be assured that we take matters related to payment processes very seriously. We are currently reviewing our internal systems to ensure that such issues are resolved and do not affect future engagements.
We remain committed to transparency, accountability, and maintaining the trust of our partners and interpreters. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us directly at finance@insignlanguage.co.uk or phone me, on 07775602730
Kind regards,
Liz Hood
CEO
I'm a freelance Interpreter and this agency is a pleasure to deal with. Clear booking information,friendly team, transparent pricing and invoices paid promptly.
The team is a diverse team, it makes us feel inclusive and it is a Deaf/BSL friendly team. Their services are amazing. Worth to use their services if need.
Their sign language interpreters and deaf translators are really friendly, helpful and their signing is outstanding - excellent articulating, clear British Sign Language. I highly recommend them for BSL.
InSignLanguage Ltd からの回答
Thank you very much. We are always happy to help - in any way :)
Very friendly staff and excellent service! Definitely recommend.
InSignLanguage Ltd からの回答
Thank you Katja!
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