InSinkErator UK レビュー 

InSinkErator UK からの回答

2026年7月14日

Hi Barry,

Thank you for taking the time to share your feedback. We are absolutely thrilled to hear that our engineer was polite, efficient, and arrived right on time!

However, we are very sorry to hear about the unexpected £50 charge. We completely understand your frustration—pricing transparency is incredibly important to us.

We have tried to look into this for you, but unfortunately, we haven't been able to locate your customer details from your review profile. We would love the opportunity to understand exactly why you were quoted a higher rate than the installation charge advertised on our website.

If you would like to discuss your situation further so we can investigate this and help make it right, please contact us directly on our 0800 389 3715.

Thank you again for helping us improve, and we hope to speak with you soon.

With warm wishes,

Anne
InSinkErator UK Customer Service Team

InSinkErator UK からの回答

2026年7月14日

Dear Simon,

We are absolutely delighted to read your feedback about both our contact team and the engineer who visited you.

Our goal is always to provide seamless support from the very first phone call to the final fix on-site, so hearing that you received such solid service is fantastic. I will be sure to pass your kind words on to everyone involved!

With warm wishes,

Anne
InSinkErator UK Customer Service Team

InSinkErator UK からの回答

2026年7月14日

Dear Mr Bruce,

Your wonderful review has truly brightened our day! We are absolutely delighted to hear that you had such a positive experience speaking with our team.

We pride ourselves on being both friendly and knowledgeable, so knowing your enquiry about our InSinkErator taps was resolved to your complete satisfaction is fantastic to hear. I will be sure to pass your lovely compliments on to the gentleman who assisted you.

With warm wishes,

Anne
InSinkErator UK Customer Service Team

InSinkErator UK からの回答

2026年7月14日

Hi Ives,

Thank you so much for taking the time to leave us a review! We are absolutely delighted to hear that we could get your InSinkErator back in working order so quickly.

I will be sure to pass your wonderful feedback on to the gentleman you spoke with—he will be thrilled to know he made such a positive impression. Thank you again for your support!

With warm wishes,

Anne
InSinkErator UK Customer Service Team

InSinkErator UK からの回答

2026年7月14日

Hi Judith,

Thank you so much for taking the time to leave us a review! We are absolutely delighted to hear that you received "brilliant" service from our team. Feedback like yours truly brightens our day.

With warm wishes,

Anne
InSinkErator UK Customer Service Team

InSinkErator UK からの回答

2026年7月14日

Hi Amanda,

Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear that our team was able to resolve your issue within 24 hours.

Delivering fast, helpful solutions is what we always strive for, and your recommendation means the world to us. If you ever need anything else, please don't hesitate to reach out!

With warm wishes,

Anne
InSinkErator UK Customer Service Team

InSinkErator UK からの回答

2026年7月3日 に更新

Dear Mr Martin,

Thank you for your feedback. While we are incredibly proud of our product quality and the millions of happy customers who rely on our units daily, we completely understand your frustration regarding the availability of individual spare parts.

We sincerely appreciate your 17 years of loyalty. We always aim to build appliances with a level of longevity that stands the test of time, but we completely understand that when a unit does eventually reach the end of its lifespan, having to replace it rather than fix it can feel counterintuitive and frustrating.

To provide some context on our policy, domestic waste disposal units do not fall under the UK Ecodesign Regulations (2021) or the EU Ecodesign Directive (2024/1799). Because of this, manufacturers are not legally required to provide separate spare parts or repair instructions.

More importantly, this approach is strictly in place for safety reasons. Because these units combine high-speed grinding mechanisms with a water-integrated motor housing, internal repairs are highly complex. Even a minor misalignment during reassembly can compromise the watertight seal, risking product safety, hygiene, and mechanical performance.

We want to ensure you are fully supported moving forward. Please call our customer service answer line on 0800 389 3715 to provide your contact details so we can keep them on record for any future communication. We also highly recommend registering your new S460 unit to ensure you take full advantage of its extended warranty.

If you have any further questions or experience any issues down the line, please call us directly on this number and our team will be happy to assist you.

With warm wishes,

Anne
The InSinkErator UK Customer Service Team

InSinkErator UK からの回答

2026年7月3日

Hello! Thank you so much for taking the time to share your experience!

We are thrilled to hear that our team provided the fantastic technical support and deep product knowledge you needed to assist your client. Supporting our trade and professional partners is incredibly important to us, and we are glad we could help you get the answers required to get the job done smoothly.

If you or your clients ever need assistance with anything else in the future, please don't hesitate to reach out—we are always here to help!

With warm wishes,

Anne
InSinkErator UK Customer Service Team

InSinkErator UK からの回答

2026年7月2日

Hi Ronald,

Thank you so much for taking the time to leave us such a wonderful review! We are pleased to hear that your call was answered promptly and that you found our advice both polite and helpful.

Our team works hard to provide efficient and supportive service, so your feedback truly means a lot to us. Thank you for choosing us!

Best regards,

Anne
InSinkErator UK Customer Service Team

InSinkErator UK からの回答

2026年7月2日

Dear Benjamin,

Thank you for sharing your feedback. We are sorry to hear that your recent support experience did not meet expectations, and we take all comments regarding our service standards very seriously.

We are currently looking into the details of this case internally to better understand what occurred during your interaction with our team.

Our Customer Service Team Leader is reviewing your case and will be reaching out to you directly via phone shortly to discuss this further and ensure your technical queries are fully addressed.

Warmest regards,

Anne
The InSinkErator UK Team

InSinkErator UK からの回答

2026年7月2日

Hi Patricia,

Thank you so much for taking the time to share your experience! We are absolutely delighted to hear that Elena provided such helpful support and went the extra mile for you.

We are incredibly proud of our team's dedication, and I will make sure your kind words are passed along to Elena directly—praise like this will truly make her day!

Warmest wishes,

Anne
InSinkErator UK Customer Service Team

InSinkErator UK からの回答

2026年6月29日

Dear Chris,

Thank you so much for taking the time to leave such a detailed and heartwarming review. We are absolutely thrilled to read about your experience with InSinkErator UK!

It is wonderful to hear that your food waste disposal unit has served you well for over a decade. While it may be long out of warranty, we always aim to support our customers whenever we can. We are incredibly proud of Billy for providing you with first-class troubleshooting advice and going the extra mile to send out a complimentary unjamming wrench to get things sorted.

Most importantly, we were deeply touched to hear about Billy's kindness and empathy during your recovery from your hip replacement. Dealing with limited mobility is tough enough without having to worry about under-sink plumbing, and we are so glad Billy could turn a frustrating situation into a positive one for you. The entire team here sends our very best wishes for a smooth and speedy recovery!

We have already passed your glowing praise along to Billy and his management team. Recognition like this truly means the world to our staff!

Thank you again for your high recommendation and for being a loyal customer for over 10 years.

Warmest regards,

Anne
The InSinkErator UK Team

InSinkErator UK からの回答

2026年6月29日

Dear Andrew,

Thank you so much for taking the time to share your wonderful experience with us!

We are absolutely thrilled to hear how Jimmy and Adrian looked after you. Being polite, respectful, and using troubleshooting skills to pinpoint an issue is exactly what our customer care team aims for, and it's fantastic to know they directed you toward the perfect solution.

We will certainly pass your lovely praise along to both Jimmy and Adrian. Recognition like this is incredibly motivating, and we know it will make their day to see their hard work appreciated!

Thank you again for choosing us, and please feel free to reach out if you ever need any further assistance in the future.

Warm regards,

Anne
The InSinkErator Team

InSinkErator UK からの回答

2026年6月29日

Dear Janet,

Thank you so much for the wonderful review and for your high recommendation!

We are delighted to hear that your recent service visit was such a positive experience. Arriving right on time, working efficiently, and leaving the kitchen clean and tidy are the exact standards of professionalism we pride ourselves on.

We will be sure to share your kind words with the engineer who visited your home. Knowing their friendly manner and care were appreciated truly means a lot to the entire team.

Thank you again for choosing us, and please don't hesitate to reach out if we can ever assist you in the future!

Warm regards,

Anne
The InSinkErator Team

InSinkErator UK からの回答

2026年6月29日

Dear Jacky,

Thank you so much for taking the time to share your wonderful experience with us!

We are absolutely delighted to hear how Ian went above and beyond to assist you. Dealing with a blocked kitchen sink can be incredibly stressful, so it’s fantastic that his practical suggestions were able to resolve the problem for you immediately.

Ian's pleasant and friendly approach is exactly the kind of top-tier service we strive to deliver every day. We will be sure to pass your lovely feedback along to him—recognition like this means the world to our team and will definitely make his day!

Thank you again for choosing us, and please don't hesitate to reach out if you ever need anything else.

Warm regards,

Anne
The InSinkErator Team

InSinkErator UK からの回答

2026年6月29日

Dear Rob,

Thank you so much for taking the time to share your feedback with us!

We are thrilled to hear that your recent service visit was such a seamless experience. Our team takes great pride in being efficient, punctual, and maintaining clear communication from start to finish.

Arriving exactly on time, executing the job with expert technical knowledge, and leaving the workspace spotless are the exact standards we hold our engineers to. We will be sure to pass your kind words along to the technician who visited your home—knowing their professionalism and care were appreciated always means a lot to the team!

Thank you for choosing us, and please don't hesitate to reach out if you ever need anything else in the future.

Warm regards,

Anne
The InSinkErator Team

InSinkErator UK からの回答

2026年6月29日

Dear Customer,

Thank you for the fantastic review!

While we are sorry to hear that your original tank had a fault, we are absolutely thrilled that our team was able to turn things around for you so quickly. A Monday-to-Wednesday turnaround is exactly the kind of swift, seamless service we always aim to deliver!

We know how important it is to get your kitchen back up and running without delay, and we appreciate you highlighting our team's efficiency.

Thank you for choosing us, and please don't hesitate to reach out if you ever need anything else. Enjoy your new tank and please don't forget to use the genuine InSinkErator filter to replace every 4-6 months to keep it in optimum condition!

Warm regards,

Anne
The InSinkErator Team

InSinkErator UK からの回答

2026年6月29日

Dear Alan,

Thank you so much for the fantastic "shout out"! We are absolutely thrilled to receive such incredible praise from you once again.

It is wonderful to hear that Adrian and John delivered the exceptional customer delight we always strive for. We will be sure to pass your kind words along to both of them—knowing they’ve made such a positive impact always means the world to our team.

As a Professional Management Consultant facilitating events across Europe and the USA, your endorsement is an incredibly high honour for us. Hearing that you highlight InSinkErator as a benchmark model for how companies should treat their customers is the ultimate compliment. We love knowing we're being shared as a gold standard on the international stage!

Thank you for your continued support and for wishing us ongoing success. We look forward to upholding those high standards for you every single time.

Warmest regards,

Anne
The InSinkErator Team

InSinkErator UK からの回答

2026年6月22日

Hi Anthony,

Thank you for sharing your feedback, and please accept our sincere apologies for the frustration this caused.

While our service engineers typically request serial numbers to confirm model and warranty details before a visit, we completely recognise that this standard process did not account for your circumstances. We are truly sorry for your experience during that initial interaction; it is certainly not the standard of care we aim to provide.

I appreciate you taking the time to speak with me on the phone today so we could get this sorted out for you. I hope we were able to turn things around, and we look forward to getting your tap fully resolved.

Best wishes,
John
InSinkErator Customer Service

InSinkErator UK からの回答

2026年6月17日

Hi Nick,

Thank you so much for taking the time to share your experience with us!

We are thrilled to hear that our representative could swoop in, provide instant answers, and finally help resolve issue for you. There’s truly nothing better than turning a frustrating roadblock into a quick, seamless win.

If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.

Best wishes,
John
InSinkErator Customer Service