I used Insinkerator's website to order an upgrade of the waste disposal unit that had been fitted in my house for over 12 years. The new unit was despatched really quickly and the people fitting the... ãã£ãšèŠã
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I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filtersâŠ..unfortunately the link would not work and so I decided to call customer service who then... ãã£ãšèŠã
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I have used an Insinkerator waste disposer for nearly 15 years. It started leaking at the flexible outlet collar. I was hoping for a miracle and a replacement collar. Sadly there was corrosion of th... ãã£ãšèŠã
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Great service, attended very quickly and no problem with replacement for new during the same visit when the engineer âLukeâ realised the unit was beyond repair. Very surprised how good and quick the... ãã£ãšèŠã
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Thereâs a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the worldâs first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens â improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
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Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, è±åœ
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
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Superb customer service from Martin Green of Insinkerator
Have had my insinkerator a for 15 years or more before it packed and replaced it and this morning thought my second one of 10 yrs was at and end. Martin Green from Insinkerator was just outstanding. Helpful, guided me through trying to get mine to work. It didnât. Guided me though the buying options on the telephone. Just good old fashioned superb customer service. We had reached the point of purchase and for some reason just before I pressed the Apple Pay button I tried for a 10th time to get the product to work and it did. But now know exactly what I need when it packs up and was just hugely impressed with Martinâs service.
2026幎8æ10æ¥
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InSinkErator UK ããã®åç
Hi Nicola,
Thank you so much for taking the time to share such fantastic feedback! 15 years for your first unit, and 10 years and counting for your second is a true testament to their durability. We're delighted your current one decided to give you one more victory lap just in the nick of time!
Thank you for the wonderful shoutout for Martin. Heâll be delighted to hear your kind words. Whenever you end up needing that replacement down the road, weâll be right here to help.
Thanks for being a loyal InSinkErator customer for over 25 years!
Best wishes,
John
InSinkErator Customer Service
I am very happy with InSinkErator and IâŠ
I am very happy with InSinkErator and I think this company has one of the best products and best policies in the world.10/10
2026幎7æ30æ¥
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InSinkErator UK ããã®åç
Hi Hus,
Thank you so much for the incredible 10/10 review! We are thrilled to hear how much you love your InSinkErator and that our products and policies have impressed you. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
I was supported by Mark from AquathermâŠ
I was supported by Mark from Aquatherm who came to fix my insinkerator. Mark was great, communicated well on the day and was able to resolve my issue without too much trouble. Was able to quickly get an appointment, I believe next day, and great to have my machine back up and running.
2026幎8æ6æ¥
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InSinkErator UK ããã®åç
Hi Customer,
Thank you for taking the time to share your review! We're thrilled to hear that Mark was able to get out to you so quickly and get your InSinkErator back up and running. It's wonderful to know your overall experience was great. We'll make sure to share your comments with Mark and the rest of the team.
Best wishes,
John
InSinkErator Customer Service
Such helpful friendly people
Such helpful friendly people, they knew what my problem was. Everything was resolved to my satisfaction.
2026幎8æ7æ¥
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InSinkErator UK ããã®åç
Hi John,
Thank you for your kind words! We're delighted to hear that our team was able to quickly understand the issue and assist in resolving it to your satisfaction. We appreciate you taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Very helpful
The last person - out of three - that I spoke to was very helpful and knowledgable. Adrian gave me all the reassurance I needed to go ahead and order online. Thank you
2026幎8æ6æ¥
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InSinkErator UK ããã®åç
Hi Helena,
Thank you for your feedback! We're delighted to hear that Adrian was able to provide the support you needed to confidently place your order online. We'll be sure to pass along your kind words to him and the rest of the team. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
InSinkErator UK ããã®åç
Hi Poonam,
Thank you for your feedback! We're glad to hear you're pleased with you after-sales experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
shambles
shambles. bought device and installation. got product. no installation. keep on being told someone will contact us. no one does. customer service implying whether what i am saying is true! unbelievable.
2026幎8æ3æ¥
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InSinkErator UK ããã®åç
Dear Matthew,
Thank you for your feedback. We're sorry to hear about your experience and we will carefully review this internally. We appreciate your time on the phone, and we're glad to hear your new food waste disposal has already been installed.
For any questions or concerns with your InSinkErator products, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Best Wishes,
John
InSinkErator Customer Service
InSinkErator UK ããã®åç
Hi Gail,
Thank you for your feedback! We're glad to hear that you are happy with the new addition to your kitchen. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Professional and quick service
Luke was very responsive to my messages about the repair that was needed and made his best endeavours to attend our home as soon as possible. He was very knowledgable and able to repair my InSinkErator very swiftly, for which I was very grateful having become very dependent on it.
2026幎7æ21æ¥
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InSinkErator UK ããã®åç
Hi Servet,
Thank you for your fantastic feedback! We're so pleased to hear that you had such a positive after-sales experience with Luke. It's great to know he got your InSinkErator back up and running swiftly, especially when it's become such an important part of your kitchen. We'll be sure to share your comments with Luke and the rest of the team.
Thank you for taking the time to share your feedback.
Best wishes,
John
InSinkErator Customer Service
Prompt & professional service
Customer service representative whose name was Billy, answered the phone promptly and dealt with my issues straight away very professionally & politely. My replacement has been ordered.
2026幎7æ30æ¥
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InSinkErator UK ããã®åç
Hi Manminder,
Thank you for your wonderful feedback! We're delighted to hear that Billy has been exceptional in assisting you to a suitable resolution. We'll be sure to share your comments with Billy and the rest of the team.
We hope your replacement unit arrives soon. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent job done!
2026幎7æ24æ¥
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InSinkErator UK ããã®åç
Hi Ian,
Thanks for your feedback! We're glad to hear you're pleased with the assistance. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Great service from ordering toâŠ
Great service from ordering to installing, no more smelly bins from food waste, looks good too. wish i wouldhave got one years ago
2026幎7æ28æ¥
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InSinkErator UK ããã®åç
Hi,
Thank you for your fantastic feedback! We're so pleased to hear that everything went smoothly from ordering to installation. It's great to know you're already enjoying a fresher, more convenient way to manage food waste. Many of our customers tell us they wish they had done it sooner, too!
Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Phone answered quickly
Phone answered quickly , pleasant patient response from Adrian ? , who led me through to resolving a query on my hot tap resulting in a working hot tap and a happy satisfied customer!
2026幎7æ29æ¥
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InSinkErator UK ããã®åç
Hi,
Thank you for your wonderful feedback! We're delighted to hear that Adrian was able to assist you promptly and patiently, and that your tap is now working again. We'll be sure to share your kind words to Adrian and the rest of the team. We appreciate you taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
InSinkErator UK ããã®åç
Hi Lynn,
Thank you for your feedback! We're glad to hear you're pleased with your experience with us. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent support
Excellent support, quick to resolve the issue of a missing part in the box.
2026幎7æ27æ¥
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InSinkErator UK ããã®åç
Hi Stephen,
Thank you for your feedback! We're sorry to hear about the missing part. It's great to know that our team was able to make things right for you by promptly sending the part. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Super Efficient
My problem was dealt with quickly, and professionally and process explained well.
2026幎7æ23æ¥
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InSinkErator UK ããã®åç
Hi Dan,
Thank you for sharing your feedback! We're glad to hear that your experience with our customer service team was "Super Efficient". We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Very fast and helpful
Very quick responses to my questions, which were a great help in my making decisions.
2026幎7æ23æ¥
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InSinkErator UK ããã®åç
Hi Steven,
Thank you for sharing your experience! It's wonderful to hear our team was able to provide you with quick assistance. If you have any further questions or concerns, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_U
Best wishes,
John
InSinkErator Customer Service
Very helpful and knowledgeableâŠ
Very helpful and knowledgeable operative on the phone with good advice given.
2026幎7æ21æ¥
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InSinkErator UK ããã®åç
Hi Anne,
Thank you for your feedback! We're glad to hear we've been helpful with your InSinkErator enquiries. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent service
Had an issue with my boiling water tap after just 3 weeks and they immediately shipped me a new one, excellent service
2026幎7æ20æ¥
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InSinkErator UK ããã®åç
Hi Keith,
Thank you for your feedback. We're sorry to hear about the issue with your new hot water tap. We're glad our team was able to quickly sort this out for you. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Absolutely brilliant company to deal with
Five Star business to use absolutely fantastic customer service probably the best i have dealt with. Friendly, helpful, patient & knowledgeable not to mention great products at very competitive prices. Thank you all so much.
Clive Haylett
2026幎7æ16æ¥
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InSinkErator UK ããã®åç
Hi Clive,
Thank you for taking the time to share your experience! We're thrilled to hear that you had such a positive experience with our customer service team. Your kind words mean a lot to us, and we're glad that you're happy with our products and prices. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
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