Inspire Education レビュー 

Inspire Education からの回答

2022年10月2日

Hi Jodi,

Thank you very much for the feedback and 5-star rating! It's fantastic to know that you had a wonderful albeit challenging experience while completing your course. We love how resilient and hardworking you are.

And we're glad you enjoyed your interactions with our trainers, especially Trainer Rexina. Thank you so much for acknowledging their efforts.

Lastly, congratulations on completing your course, Jodi! We want you to know that we'll always be here for you. And we wish you all the best in your future endeavours!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年10月2日 に更新

Hi Matej,

Thank you so much! Your words are beautifully written. Your sincerity truly touches us. We are also very happy to have you, Matej! We're glad you enjoyed the course and immensely happy that our team supported you well as they should.

Thank you! Trainers are indeed teachers, too. And your sincerity is all the more powerful with the upcoming World Teachers' Day.

Thank you very much for choosing us. We will always be here for you. Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年9月30日

Hi Jyoti,

Thank you very much for sharing your feedback with us. We understand all too deeply how much the pandemic has impacted us. And we're glad you managed to go through your course until completion, even at such a time.

It was our greatest pleasure to have been of assistance to you, whether by way of extension or by trainer support. So we're happy that you enjoyed the course. And we want you to know that we'll always be here for you should a future study goal brings you back.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年9月26日

Hi Rebecca,

Thank you for reviewing your study experience with us. We pride ourselves on having quality training and student support. I can fully understand your frustration though. We aim to answer all student messages within 24 hours Monday to Friday and we must respond to student queries within 48 hours maximum Monday to Friday. However, we have had trainers out sick due to covid in August, I can see that most of your messages were answered within the standard response time.

The Cert IV certainly is our flagship course, to which you can study at your own pace or choose from a range of flexible study options such as virtual or face to face. We promote flexible learning which allows our students to decide when and how they will learn by tailoring their courses to their own capabilities. It is great that you were able to attend the virtual class and enjoyed this learning pathway.

We sincerely appreciate your insight about the course you have undertaken. We are glad to be part of your study journey, congratulations in completing the course and all the best on your future endeavors.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年9月25日

Hi Kevin,

Thank you for taking the time to share your feedback with us! Your feedback regarding our entire enrolment process until course completion, including our course requirements and navigating the Hub - is truly insightful and shows that we have made a step in the right direction.

Should you have any further questions, compliments, comments or suggestions, we'd love to hear them. Please email us at feedback@inspireeducation.net.au.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年9月25日

Hi Andrew,

Thank you for the 5-star rating and review! We're glad your interactions with your trainers have been positive and fulfilling. We are genuinely glad to be of service to you.

Do let us know if you have any questions, comments or suggestions. Please send us an email at feedback@inspireeducation.net.au

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年9月25日

Hi Sam,

Thank you for the wonderful review and the fantastic 5-star rating! You can't imagine how much this means to us. We're glad to hear that our staff treated you courteously and supported you well. And we're also in awe that you did not balk at the first hurdle. All the hardships you face are worth it once you achieve your goal.

Thank you as well for the kind words to our trainers and assessors. They do taxing work but with a passion for assisting their students.

And finally, thank you for recommending others to give us a try. Your recommendation shows how much you believe in us as a training institution.

Please let us know what else we can do for you. We would be delighted to assist you.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年9月18日

Hi Neha,

Thank you so much for the awesome 5-star review and rating! We're glad to have you back for your upgrade course. It's your second time with us, and it fills us with pride that you had a wonderful study journey with us.

And it means so much to us that you were able to use our Hub messaging feature thoroughly. We want our trainers to be accessible to our students for support, and we're so happy that this has gone well for you.

We'll always be here for you. And it would be exciting if you still choose us as your training provider for your future study goals.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年9月13日

Hi Rachel,

Thank you for taking some time reaching out to us. It sounds like you had some challenges.

We are really concerned to hear that our service has led to your frustrations, and you have not been supported well, so I had a look into the account.

Communication channels are integrated in our HUB to ensure we always provide a seamless student experience. I can see several support calls and messages via our student portal with our trainers. Where necessary, the student may contact trainers for assistance, but our trainers will not contact students unless requested. It has been our experience in the past that it is inefficient to call students without booking because we often miss them. I'm sorry to hear that you have found our trainers delivery has not met your particular needs.

As with the marking of your assessments, we have a queue system to ensure that assessments are marked in the order they are received. I can see that most of your assessments were marked within 2-4 weeks which is within the standard marking time frame of 6 weeks as published in our website and clearly stated in the student handbook. Extended marking time frame is not our normal standards in operation, and we do send notification in those very rare events.

We sincerely appreciate your insight about the course you have undertaken. We are glad to be part of your study journey, congratulations in completing the course and all the best on your future endeavors.

Warm regards,
Aga B.
Feedback Team Representative

Inspire Education からの回答

2022年9月12日

Hi Chong ying Deng,

Thank you for leaving us a fantastic review! We always aim for 100% customer satisfaction, and it looks like we achieved that with you! Thank you for studying with us! We're glad you enjoyed the course and the interactions with our trainers, assessors, and student services.

And we're incredibly touched that you would think to recommend us to others. Thank you so much for your support! Know that we'll always be here for you. And thank you once again.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年9月12日

Hi Student,

Thank you very much for your kind words and beautifully-written review! We're immensely happy that you had a great experience during your study journey with us. And we're also glad you enjoyed interacting with our trainers and assessors. Honestly, we're quite proud that you received sufficient support from our team.

We don't know what else to say but thank you for thinking of recommending us so highly to others. Your recommendation shows how much you trust us as a training organisation. Thank you once again!

Please know that we'll always be here for you. Just email us at feedback@inspireeducation.net.au, and we'll do our best to assist you.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年9月12日

Hi Antony,

Thank you so much for the awesome review and 5-star rating! Nice, simple and to the point. We love it! And the feeling is mutual, Antony.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年9月12日

Hi Malcolm,

Thank you so much for your in-depth feedback! We highly appreciate it. We will surely share your suggestions with our team. Thank you as well for your kind words regarding our trainers. We're glad you had a wonderful time interacting with them.

Should you have any further comments or suggestions, please don't hesitate to email us at feedback@inspireeducation.net.au. We'd be glad to hear from you.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年9月12日

Hi Amber,

Thank you for the review! We're glad you enjoyed the self-paced course. And we want you to know that the assessment marking timeframe is one area we're looking into constantly for ways to improve.

Please email us at feedback@inspireeducation.net.au should you have any questions, comments or suggestions.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative