Interlenses ロゎ
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Interlenses レビュヌ 85

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TrustScore 5段階評䟡の4

3.8

コンタクト レンズ提䟛業者
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5぀星のうち1の評䟡

Despite waiting 2 months before being notified that my lenses were finally on their way, 2 months later they still have not arrived. I have logged a complaint but that hasn’t even been acknowledged.... もっず芋る

5぀星のうち5の評䟡

Hi, very fast delivery. I had trouble on the website with filing in my mailing address as it is different from my billing address. An email to you resulted in someone assuring me they got my correct... もっず芋る

5぀星のうち5の評䟡

Interlenses was really fantastic about communicating their status regarding orders being shipped to the US. They emailed promptly to answer my initial question about whether their shipping had resume... もっず芋る

5぀星のうち5の評䟡

I have been wearing 30 day contact lenses for more than 20 years. But the U.S. price of the lenses I have used has more than doubled over time. As a retired person cost has become a serious considera... もっず芋る

䌁業が回答したした

䌁業情報

  1. コンタクト レンズ提䟛業者

圓該䌁業による蚘述

Interlenses is a European online retailer of contact lenses and contact lens accessories. We pride ourselves in providing a quick and hassle free contact lens shopping experience, and we aim to become "Europe's contact lens store." We have a huge selection of contact lenses available, and we have the most sold products in stock. We sell the exact same lenses that you would receive from your local optical store or doctor's office; the only difference is our lower price. Trusted since 2007, we have clients all over the world.

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3.8

ほが満足

TrustScore 5段階評䟡の4

85件のレビュヌ

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5぀星のうち5の評䟡

Decent

Decent, no issues. I feel I got what I paid for. I'm based in the US.

2025幎3月4日
Interlenses ロゎ

Interlenses からの回答

Dear client,

Thank you so much for your kind words and support. We truly appreciate it.

We’re glad to hear that you feel satisfied with your purchase. If you need any further assistance, please don’t hesitate to reach out.

Best regards,
Sonia

5぀星のうち5の評䟡

Ordered once for the US

Ordered one time for delivery in the US, all good.

2025幎9月18日
自発的なレビュヌ
Interlenses ロゎ

Interlenses からの回答

Dear client

Thank you so much for your kind words and support. We truly appreciate it.

We’re glad to hear that you feel satisfied with your purchase. If you need any further assistance, please don’t hesitate to reach out.

Best regards,
Sonia

5぀星のうち1の評䟡

You never sent me my product

You never sent me my product. It’s been months. I already requested a refund through my credit card company. You guys are terrible.

Thx for your reply but I don’t live in Dallas Texas 🀣 my order was never asked to be sent there. You all are literally a scam. First you tried to send it to the east coast now Texas. You should close. You all have no business taking peoples money.

I have recorded and documented all of our communications. After multiple inquiries you all replied that you did not know when my contacts would be send due to tariffs and regulations. Then the day after I filed a claim with my credit card company you miraculously said you already sent them. In less than 24 hours you went from you didn’t know when they would be sent to oh they were sent already. To the wrong address at that.

UPS had no record of you sending me anything nor will they disclose your shipping information because that is a breech of privacy. You can’t even send me a legit tracking number. No one can wait 3+ months for contacts. What a joke!

3rd response: per your own tracking number my package never left Portugal 😄 and now is being sent back to you. If you expect US customers to travel to Portugal to pick up contacts you are ridiculous.

2025幎9月19日
Interlenses ロゎ

Interlenses からの回答

Dear client,

please disregard our previous reply, it was the incorrect tracking number.

Your order was shipped with UPS - Tracking number 1ZVF30900434663350 shipped September 22. UPS asked us for further information, and we replied. However, UPS never sent the package out of Portugal

You can see the package movement here:
https://www.ups.com/track?loc=en_US&requester=ST/

We have not yet received the package back.
This is an unfortunate situation, but we are not responsible for that USP never sent the package to the US.

You have asked for a chargeback, and we have informed our payment processor that they can refund your payment.

Best regards

Interlenses Customer Support Team

5぀星のうち1の評䟡

I never received my purchase

I never received my purchase. No response when emailed customer service.

In response to Interlenses. UPS did not request any information from me!

2025幎9月22日
Interlenses ロゎ

Interlenses からの回答

Dear client,
Your order was shipped with UPS. They have contacted you about which information you need to send them in order to receive the package, but if you don't reply with the required information the package will be held.

We have in the last days sent additional information to UPS, if they accept this information, and you have replied with the required information, the package will be delivered to you.

We can inform, that it is your responsibility as an importer to investigate what requirements there are for import of contact lenses.

Best regards

Interlenses Customer Support Team

5぀星のうち1の評䟡

Can no longer get orders shipped to the


Can no longer get orders shipped to the US. Paid extra to have ups deliver and order was deemed undeliverable so it was reportedly destroyed. I asked Interlenses for some kind of refund and was ignored. I understand I was taking a risk so I only lost about $120.00

2025幎9月23日
Interlenses ロゎ

Interlenses からの回答

Dear client,

Your order was shipped with UPS. They have contacted you about which information you need to send them in order to receive the package, but if you don't reply with the required information the package will be held.

We have in the last days sent additional information to UPS, if they accept this information, and you have replied with the required information, the package will be delivered to you.

We can inform, that it is your responsibility as an importer to investigate what requirements there are for import of contact lenses.

Best regards

Interlenses Customer Support Team

5぀星のうち1の評䟡

Never arrived

One month later, order still hasn't arrived.

2025幎9月27日
Interlenses ロゎ

Interlenses からの回答

Your order was shipped with UPS. They have contacted you about which information you need to send them in order to receive the package, but if you don't reply with the required information the package will be held.

We have in the last days sent additional information to UPS, if they accept this information, and you have replied with the required information, the package will be delivered to you.

We can inform, that it is your responsibility as an importer to investigate what requirements there are for import of contact lenses.

Best regards

Interlenses Customer Support Team

5぀星のうち1の評䟡

no response at all

no response at all, they don't communicate.

2025幎9月26日
Interlenses ロゎ

Interlenses からの回答

Dear client,

Your order was shipped with UPS. They have contacted you about which information you need to send them in order to receive the package, but if you don't reply with the required information the package will be held.

We have in the last days sent additional information to UPS, if they accept this information, and you have replied with the required information, the package will be delivered to you.

We can inform, that it is your responsibility as an importer to investigate what requirements there are for import of contact lenses.

Best regards

Interlenses Customer Support Team

5぀星のうち1の評䟡

Never received my order

I paid for the product and it was about a 3 month drag. Then they emailed me about the additional U.S. fees and that was the reason for the delay so I understood and took the chance and paid it for the product to go through. It went all over and UPS tracking kept giving updates that the product was going to be destroyed and returned to sender. Then it also had additional fees requested? Another $80? Either way, the product never came. They scammed me for some money and never again, lesson learned.

2025幎9月22日
Interlenses ロゎ

Interlenses からの回答

Since the tariffs were introduced in the US August 29,

- most countries (incl. the Portuguese Public mail - CTT) has temporary stopped shipments to the US.  CTT has so far not given any details about when they will resume shipments.

So your order was shipped with UPS. They have contacted you about which information you need to send them in order to receive the package, but if you don't reply with the required information the package will be held.

We have in the last days sent additional information to UPS, if they accept this information, and you have replied with the required information, the package will be delivered to you.

We can inform, that it is your responsibility as an importer to investigate what requirements there are for import of contact lenses.

Best regards

Interlenses Customer Support Team

5぀星のうち5の評䟡

Returning customer with Interlenses and


Returning customer with Interlenses and have been for years now.

2025幎9月22日
Interlenses ロゎ

Interlenses からの回答

Dear client

Thank you so much for your kind words and support. We truly appreciate it.

We’re glad to hear that you feel satisfied with your purchase. If you need any further assistance, please don’t hesitate to reach out.

Best regards,
Sonia

5぀星のうち5の評䟡

Highly recommend

Site is easy to navigate, make an account so you can reorder quickly. Prices are reasonable & my orders have always been received in a timely manner. I've been a customer for about 5 years & will continue to be.

2025幎8月4日
Interlenses ロゎ

Interlenses からの回答

Thank you very much for your trust in our company.
Thank you for your kind words.
We hope to continue to serve our clients in the best way.
The costumer support team.

5぀星のうち5の評䟡

A pleased new customer

I have been wearing 30 day contact lenses for more than 20 years. But the U.S. price of the lenses I have used has more than doubled over time. As a retired person cost has become a serious consideration. I found Interlenses.com in a search for competitive prices.
My purchased product arrived more quickly than had been promised. However the box looked different from what I had been purchasing in the U.S. even though the manufacturer and lens material was identical so I emailed Interlenses with questions. I received satisfactory answers by email within 24 hours! All in all a great experience, and my budget is very happy!

2025幎7月7日
Interlenses ロゎ

Interlenses からの回答

Hello Paul,
Thank you very much for your time and kind words.
We hope to continue serving our customers in the best possible way.
All the best.
The customer support team.

5぀星のうち5の評䟡

Great Company and Affordable Prices!

I live in the United States, I have ordered contacts from Interlenses many times and have always been highly satisfied! The contacts are name brand, and prices are much better than in the US, even with international shipping. I have vision insurance, and Interlenses is still cheaper than using my insurance benefits with a US based company. I also like that I don’t need to send over a prescription. I’ve recommended this company to all of my friends and family. The only downside is that it takes about 4-6 weeks to get the shipment, so just be aware that you will need to reorder early to take shipping time into consideration.

2025幎7月10日
Interlenses ロゎ

Interlenses からの回答

Dear Holly, Thank you so much for your kind words, for taking some time to write this review.
Thank you for your trust and support.
We hope to continue to provide a good service, and to match the expectations.
God bless.

5぀星のうち5の評䟡

Interlenses is a great company for
time saving

Interlenses is a great company for saving time. Their prices are competitive and the right price for me. It usually takes about 2-3 weeks for delivery when coming to the US from Portugal. I monitor my contacts carefully and order ahead of time so I don't run out of lenses. I'm grateful to them for ease of use of their service and giving me more time in the day.

2025幎7月4日
Interlenses ロゎ

Interlenses からの回答

Hello Julie.
Thank you very much for your kind words and for your trust.
All the best wishes for you.
The Costumer department Team

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