ipgeolocation.io レビュヌ 7

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TrustScore 5段階評䟡の4

3.9

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䌁業情報

圓該䌁業による蚘述

ipgeolocation.io is an IP intelligence platform that delivers real-time, highly accurate geolocation and IP data through powerful APIs and downloadable databases. Trusted by developers, enterprises, and security teams worldwide, it provides city-level geolocation, ASN/ISP details, company information, abuse contacts, security insights (including proxy, VPN, and Tor detection), time zone data, and more. Built on globally distributed infrastructure, ipgeolocation.io ensures exceptional speed, reliability, and accuracy, with frequent data updates and a guaranteed 99.99% uptime SLA.


連絡先

3.9

ほが満足

TrustScore 5段階評䟡の4

7件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

レビュヌ䟝頌の蚘録がありたせん

この䌁業は顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

La API es rápida

La API es rápida, confiable y fácil de usar. Cuando tiene preguntas o necesita apoyo, respondieron rápidamente y fueron realmente útiles.

2026幎5月7日
自発的なレビュヌ
ipgeolocation.io ロゎ

ipgeolocation.io からの回答

Gracias por compartir su experiencia. Nos alegra saber que la API le ha resultado rápida, confiable y fácil de usar, y que nuestro equipo de soporte pudo responder de manera oportuna y útil cuando lo necesitó.

Valoramos mucho su confianza y comentarios. Seguiremos trabajando para ofrecer una plataforma sólida, eficiente y respaldada por un servicio de soporte a la altura de las necesidades de nuestros clientes.

Agradecemos sinceramente su reseña.

5぀星のうち5の評䟡

Solid service, fast API, great support

As a web developer I've been using ipgeolocation.io for my web dev clients for years now. It’s just a really solid service. The API is fast, reliable, and easy to work with. When you have questions or need needed support, they were quick to respond and genuinely helpful. Definitely recommend it.

2026幎5月4日
自発的なレビュヌ
ipgeolocation.io ロゎ

ipgeolocation.io からの回答

Thank you so much for the wonderful review! We’re really glad to hear that ipgeolocation.io has been a reliable part of your work with web development clients over the years.

It’s great to know that you find our API fast, dependable, and easy to work with. Our support team also truly appreciates your kind words — we always aim to respond quickly and be genuinely helpful whenever questions come up.

Thanks again for recommending us. We’re grateful to have you as a long-time user and look forward to continuing to support your projects.

5぀星のうち1の評䟡

Very disappointing experience.

Very disappointing experience.

We were charged additional fees and our subscription was automatically upgraded without our consent, even though the “Allow Surcharge Usage” option was clearly disabled in our account.

After raising the issue, the company acknowledged the problem and issued a credit note of $281
 but then refused to actually refund it.

To make things worse, they suspended our API access while we still had an active paid subscription with remaining credits, simply because we opened a dispute. This is unacceptable.

This situation is not a one-off incident: we also identified a previous charge of €526.35 under similar conditions.

Overall, this reflects very questionable billing practices and a lack of accountability.

We are now forced to escalate the matter further.

I would strongly advise others to be extremely cautious.

2026幎4月12日
自発的なレビュヌ
ipgeolocation.io ロゎ

ipgeolocation.io からの回答

Dear Nathalie,

Thank you for your feedback. We are sorry to hear that your experience has been frustrating, and we take billing-related concerns very seriously.

We have reviewed your account history in detail. As explained in several places on our website and billing documentation, surcharge usage is enabled by default for paid customers. This is designed to help ensure that API access continues even if the included plan quota is exceeded, so customers’ workflows are not interrupted unexpectedly. Customers can disable surcharge usage at any time from the billing dashboard.

Our system also sends multiple automated usage notifications as an account approaches and exceeds its included quota, including alerts at 80%, 90%, 100%, and when surcharge usage begins. These notifications are intended to help customers monitor usage and avoid unexpected charges.

In your case, usage continued beyond the included plan allowance and eventually reached the surcharge cap. Rather than charging the full $500 surcharge, we upgraded the subscription to the next plan because the upgrade cost was lower than the surcharge amount. We also moved the excess usage into the next plan quota, meaning no separate surcharge was charged for that usage. This approach is intended to benefit customers by reducing the overall billing impact while keeping their API workflows running.

Regarding your claim that “Allow Surcharge Usage” was disabled, our logs indicate that the setting was turned off on April 12, the same day the subscription was upgraded. Prior to that date, surcharge usage was still active on the account. We would be happy to share the relevant account activity and usage logs with you privately, as they contain account-specific information that we cannot publish here.

When the subscription was later downgraded, Paddle, our payment processor, automatically added a credit balance based on the number of unused requests remaining under the upgraded plan. This credit was generated by Paddle’s billing system as part of the downgrade process.

We also want to clarify the temporary API access suspension. Once a payment dispute was opened through the payment processor, the subscription status was automatically affected by that process. In line with our billing and dispute-handling policy, API access was temporarily paused while the dispute was active. After the dispute status changed, access was restored.

We understand that this situation has caused inconvenience, and we regret that it reached this point. Our support team has tried to resolve this directly with you, and we remain open to reviewing the matter again privately.

Please contact us at support@ipgeolocation.io so we can continue the discussion securely and work toward a fair resolution.

Best regards,
Customer Support,
IPGeolocation.io

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詳现情報