Trigghomes  レビュー 

Trigghomes からの回答

2020年12月7日

Dear Mr Rowe,

Thank you indeed for your review - 10/10 makes me feel very pleased with the efforts of our team and I will make sure they know you have posted.

I hope we will have the chance to be of service to you again at some point. If we can be of any help with anything 'property related' please do call us. Our advice is free and without obligation.

Best regards,

Keith Trigg

Trigghomes からの回答

2020年12月7日 に更新

Dear Mr & Mrs Phillips,

Thank you for posting your review and I was extremely pleased to see that we met your expectations regarding communication - the one thing that we know matters more than any other when a sale is being managed by the agent.

I will make sure our team see your review and thank you again.

Best regards

Keith Trigg

Trigghomes からの回答

2020年11月30日

Just a short note to thank you for your 5 star review and for giving us a big thumbs up. We hope to be of service to you again at some point. More than half of our business comes from personal recommendations and we reward all introductions with a gift voucher through our 'Big Yellow Rewards Scheme' and any referrals you are able to make will be much appreciated.

Thank you again.

Best regards

Keith Trigg

Trigghomes からの回答

2020年11月19日

Dear Mr Laidler,

Thanks for a great review. We appreciate you taking the time to post it and recommendations are absolutely key to the growth of our business. We do reward all recommendations so please make sure we know if you have referred someone.

I hope we will have the chance to be of assistance again.

Best regards

Alan

Trigghomes からの回答

2020年11月19日

Dear Colin & Ann,

I was pleased to read your review and I am glad that Rhys and his team got your transaction through for you.

We know that communication and courtesy are absolutely key during what can be a stressful time and I hope we will have the chance to assist again at some point in the future. Please feel free to contact us any time you think we may be able to help with anything 'property related'.

Best regards,

Keith Trigg

Trigghomes からの回答

2020年11月19日

Dear Mr & Mrs Alford,

Thank you very much for posting your review and I am pleased to see you were happy with our service!

I hope our team will have the chance to help you both again at some point.

Best regards,

Keith Trigg

Trigghomes からの回答

2020年11月5日

Good Afternoon,

Thank you for your review and I am sorry that we didn't earn 5 stars with your move. That always makes me look more carefully at what we did because we do pride ourselves on going the extra mile.

I have spoken to Rhys Burtenshaw about your sale and I can see we arranged 18 viewings before you decided to accept an offer at £250,000. Whilst it's always a hard decision to 'take an offer', I think the level of exposure and viewings showed that we found the true current market value having tried a higher asking price.

It isn't always possible to give instant viewing feedback, but I know that selling your home can be an anxious process and communication is key - we will take your feedback on board in a positive fashion.

I can see that you found us easy to deal with which is a plus and I know we were able to help you with key collection etc at completion which I am sure also helped. I hope we will have the chance to assist you or your family and friends again at some point and earn a 5 star review next time around.

Thank you for taking the time to post. I do appreciate the honest feedback.

Best regards,

Keith Trigg

Trigghomes からの回答

2020年11月5日

Thank you for taking the time to post your review and I am glad that some local knowledge was helpful to you during your move. Please feel free to contact us at any time if you have any house moving, mortgage or similar questions - we are always happy to help.

Best regards,

Keith Trigg

Trigghomes からの回答

2020年11月5日

Dear Russ - just a short note to say many thanks for taking the time to post your review - much appreciated by everyone here.

I hope we can help again at some point in the future.

Best regards,

Keith Trigg

Trigghomes からの回答

2020年11月5日

Dear Mr & Mrs Adamou,

I was delighted to read your very positive review and have made sure that Mark and Simon have seen it too. I am glad that we were able to assist right through your move.

If we can be of further help with anything 'house related' please do not hesitate to get in touch.

Best regards,

Keith Trigg

Trigghomes からの回答

2020年11月5日

Thank you for posting your great review! I hope we will have the chance to assist you again at some stage and please don't forget that if you need any help or home moving advice in the meantime, we are always here to help.

Best regards,

Keith Trigg

Trigghomes からの回答

2020年10月5日

Dear Louise

Just a short thank you note for your great review - much appreciated, especially by Rhys. I hope we will have the opportunity to be of help to you again at some time in the future.

In the meantime - enjoy your new home!

Best regards

Keith Trigg

Trigghomes からの回答

2020年9月7日

Dear Mrs Ginsburg-Appleby.

Thank you for your review and I will make sure that Tom our professional photographer sees it. We know what a difference good photos make to a listing and it's success in attracting the right buyer.

Best regards

Keith Trigg

Trigghomes からの回答

2020年9月7日

Dear Mr & Mrs Marsh,

I was very pleased to read your review and all the very positive things that you had to say. I am very glad that our team kept you right up to date and will ensure that Rhys sees your review.

I hope we will have the chance to be of service again at some point in the future. In the meantime I am sure you will continue to enjoy your new home.

Best regards

Keith Trigg

Trigghomes からの回答

2020年9月2日

Dear Donny,

I was absolutely delighted to read your review and to see that you chose us due to the service which you received during the buying and selling process. That is exactly how we are setting out to grow our business and local reputation and it is most gratifying when a client posts a review saying exactly that.

I am glad we lived up to your expectations and hope we can be of service to you again. Thanks for your review.

Best regards

Keith Trigg

Trigghomes からの回答

2020年8月31日

Dear Nicola

Thank you for your super review which we were delighted to read. It certainly has been a strange time for us all but I am glad we got the job done for you and kept communication up - which we know is fundamental.

If we can be of any help going forward please do get in touch. Our advice is free of charge and without obligation.

Best regards

Keith Trigg

Trigghomes からの回答

2020年8月28日

Dear Tina,

I was sorry to read your review and as you know, my co-Director who has not been involved in your dealings with us made contact with you by email as soon as you posted it, in order to investigate exactly what happened.

We do try to respond to all reviews be they favourable or otherwise.

Two other prospective buyers were already booked in to see the property before you contacted us, on a day and time you could not make a viewing yourself due to work commitments. The member of staff you dealt with tells me that you were told this, but you have the opposite recollection.

Nevertheless, you could not attend on that day regardless of who else was already booked in and your own viewing was arranged for later in the week when you were free and we could accompany you.

One of those prospective buyers made an offer immediately after viewing and the vendor accepted it and took the property off the market. They are the key facts of the matter. The vendor had no reason to wait until you viewed before accepting an offer from someone else who had previously enquired and who viewed before you were able to attend.

As we have said in our private correspondence, you will appreciate that the vendor of a property is our client rather than the prospective buyer and we take the vendors instructions regarding offers, viewings and marketing. I can appreciate that it was disappointing to see the property taken off the market before you had the chance to view it, but the vendors accepted the offer made in the interim. It was unfortunate you could not for work commitment reasons view earlier when the other parties were already booked in and accordingly I have to conclude that on this occasion, I don’t think we did anything wrong. When we are in the wrong we hold our hands up and try to do better next time.

I believe you are still looking for a property and I hope we can help you find something suitable and re-establish your confidence in us. My co-Director has already made that offer to you in private correspondence. If the current offer falls through we will of course tell you.

Whilst no-one in business likes to read unfavourable reviews, we do take all feedback seriously and for that reason I thank you for posting. I hope for anyone reading it they now have the complete picture from both of us.

Best regards

Keith Trigg