NORMAL レビュー 331

Service - I made my purchase then discovered Instagram offered special discount for the product, so I emailed your website requesting the discount for me. This was granted promptly, I was very pleased with the communication. Thank you.

The mail service was also prompt and good level of communication to notify of same.
The product is exactly as described, I am pleased with its function.

The videos and information/education are factual, practical and useful. Thanks for that as well.

Normal has good vibes.

So happy with my purchase. Quick shipping, clear communication and tracking. Discreet and funky packaging. And the device - exceeded my expectations.
I am VERY happy! 😊

Great communication. Customer service helpful with my delivery issue. Hoping the 2nd attempt is successful this week.

Staff attitude
Promptness

I won a give-away with Normal Co and I couldn't be happier with the experience! The customer service team and Lucy were beyond lovely and provided a fast turn around with the prize at Christmas time! Superstars. Products were just a bonus to a great experience. Love the vibes, literally.

Customer service and marketing has been excellent, there’s no complaint about that. I also won this device as a giveaway but had to pay for the pricey custom fees. This 1 star review is simply for the faulty product, the Quinn, which stopped working 6 months in. Struggled to keep it turned off when I needed it to (embarrassing night where I buried it under towels to let the battery run out) and then after that it didn’t turn back on again despite following charging instructions. I didn’t reach out in time for my warranty replacement - again, I won this in a giveaway so unsure what I was entitled to. The short life span is really disappointing for such an expensive product and the low rating is to hold the company accountable for its products.

I first became aware of Normal about 12mths ago when I was up late watching TV and an ad for Quinn came up. I got curious and after checking out the website I soon had my own Quinn. Since our first purchase over 12mths ago we've added Piper, and last month Billie arrived.
We are super happy with the products, as well as the awesome sales and the quick yet discreet deliveries.
Thanks Lucy and the team at Normal

A fantastic end-to-end experience, from the website feel to the informational experience, to the purchase process, shipping, and the product quality.

The video explainers made it so much easier to know what you're buying. Perfect!

My gf was super happy with the Quinn, much better than the previous toy we were using with a similar design. It’s small size and high quality build make it perfect for us.

I love the quality and ethics of this company.

Hey Lucy!

Love the product! No complaints on anything here!

Thank you!

😊😊

I am on SSRIs, so arriving is uhhh… an issue . After trying your internal toy, I had my first ever g spot o-gasm and cried 😭😭🥹 it sounds really dramatic but I thought I’d never experience one in my life. Thank you 🫶

Great vibe, tasteful packaging and product, quick delivery, ssssssatisfied <3

I got a Charlie, and it worked great... Until it started breaking. I noticed the silicone around the head start to tear, and then eventually the head ripped entirely, breaking the wiring underneath, and now it's broken. I don't seem to be the only person with this issue.

Excellent products, excellent info, excellent customer service, and I love everything you stand for.

they are very efficient and offer reliable products, with clear instructions.
An increase to the range would be good.

I bought a Frankie and a Billie. Both beautifully designed toys that are really soft and easy to use. Very quick delivery and the reusable bags are super cute.
Really love that there is gender neutral language on the website and proceeds from purchases go to Minus18.