ivie レビュー 

ivie からの回答

2026年1月30日

We're truly sorry for the poor experience you've had with our customer service. This isn't the standard we aim for, and we understand how frustrating it must be to feel like you're going in circles without getting answers.

We'd really like to put this right. Please could you send us another email at customercare@ivie.co.uk with "Trustpilot Review" in the subject line? We'll prioritise your query and make sure you get the help you need.

Again, our apologies – you deserve better service than this.

ivie からの回答

2026年1月30日

We're really sorry to hear about the frustrating experience you've had trying to access the app. This shouldn't have happened, and we understand how disappointing it must be after 18 months of successful use.

We'd love to help get this sorted for you properly. Could you please email us again at customercare@ivie.co.uk and mention this review? We'll do what we can to get you back up and running – you shouldn't have to give up on something that was working well for you.

We apologise for the inconvenience and hope to help resolve this soon.

ivie からの回答

2026年1月30日

Thanks for taking the time to share your experience! We're really pleased to hear that everything went smoothly from ordering through to setup.

We've worked hard to make the whole process as straightforward as possible, so it's lovely to know it worked well for you.

Enjoy using your new ivie Bud!

ivie からの回答

2026年1月30日

Thank you so much for your wonderful feedback! We're absolutely delighted to hear that our support team could help you quickly and professionally.

It's fantastic that you're finding the real-time monitoring and savings features useful – that's exactly what we hoped to achieve!

Your recommendation means the world to us. If you ever have any questions in the future, please don't hesitate to reach out.

ivie からの回答

2026年1月19日

Thank you for taking the time to share your feedback, and we're truly sorry to hear about the frustration you've experienced with your device.

We completely understand how disappointing it must be when something doesn't work as expected, especially after following all the troubleshooting steps. We can see from our records that we've been in touch to help resolve this, and we'd really like to continue working with you to get this sorted.

There are a few additional diagnostics we can run together to identify what might be causing the issue - whether it's related to the device itself, your home setup, or your energy supplier's meter configuration. Each situation can be unique, and we're committed to finding a solution that works for you.

We'll be reaching out to you again shortly, but if you'd prefer to contact us directly in the meantime, we're here and ready to help. We want to make sure you get the service and support you deserve.

Thank you for your patience, and we look forward to resolving this for you.

ivie からの回答

2026年1月15日

We're truly sorry for the frustration you've experienced with your order and the communication issues.

We did respond to your contact forms and kept you updated about a delay with our delivery carrier. As soon as we were made aware of the issue, we arranged for a replacement to be sent on next day delivery.

We understand how disappointing this has been, and we apologise that our responses didn't provide the reassurance you needed.

We're committed to making this right and ensuring you receive your ivie Bud.

Please feel free to contact us directly if there's anything further we can do to help.

Kind regards,
The team at ivie

ivie からの回答

2026年1月13日

We're really sorry to hear you're still having trouble with your readings – that's definitely not the experience we want for you. We completely understand your frustration. One of the team will be in touch with you today and hopefully make sure everything's running smoothly for you.

ivie からの回答

2026年1月13日

Thanks for your feedback, and we're sorry to hear the app issue isn't fully resolved for you. We thought we'd got everything sorted based on our last conversation, so this has caught us a bit off guard! We'd really love to help get this completely fixed, one of the team will be getting in touch with you today and hopefully make sure everything's running smoothly for you.

ivie からの回答

2026年1月13日

Thanks so much for taking the time to leave us this review!

We're really glad we could help get your Bud sorted and that everything's working smoothly now. If you ever need anything else, just give us a shout – we're always here to help.

Enjoy keeping track of your energy usage!

ivie からの回答

2026年1月12日

Thank you so much for sharing your experience!

We're thrilled to hear you've had such a fantastic time with your IVIE buds – it sounds like you've got the perfect setup with one upstairs and one downstairs! Having that flexibility to monitor your energy usage from different spots around the home really does make a difference.

It's great that you're also making the most of your IHD Smart Meter to keep tabs on your live usage wherever you are. Being able to stay on top of your energy consumption on the go is exactly what we hoped to achieve!

Thanks again for taking the time to leave such positive feedback. Customers like you make what we do so rewarding. If you ever need anything or have questions, we're always here to help!

ivie からの回答

2026年1月8日

Thank you so much for your 5 star review and for taking the time to share your feedback with us!

The team is going to be in touch with you today to run through the outcome of our investigation.

We genuinely appreciate your patience, and we're committed to getting this sorted for you.

ivie からの回答

2026年1月8日

Thank you so much for your kind review! We're really pleased we could help you get your Ivie Bud reconnected quickly after your router change. If you ever need anything else, we're always here to help!

ivie からの回答

2026年1月7日

Hi Fahma,

I'm sorry your issue isn't resolved yet and that you're disappointed - that's frustrating and I completely understand.

We sent you setup instructions and troubleshooting steps on Monday, but haven't heard back from you with the details we need to investigate further (your GUID number, a photo of your screen, and MPAN).

Please reply with those details so we can identify what's blocking your setup and get this sorted for you as quickly as possible.

We're here to help.

ivie からの回答

2026年1月7日

Hi Ian,

Thank you for taking the time to explain the issue, and I'm sorry you've been dealing with this for 7 months - that's incredibly frustrating.

You're absolutely right that this is a DCC and energy supplier issue rather than a fault with your ivie Bud itself. The device can only display the data that the DCC makes available to it, and if Eon's system is only providing hourly reads instead of half-hourly, there's unfortunately nothing we can do from our end to change that.

We appreciate you recognising this isn't entirely our fault, but we also understand how disappointing it is when something that worked perfectly with your previous supplier suddenly stops working properly after a switch.

If there's anything we can do to support you please don't hesitate to get in touch.

ivie からの回答

2026年1月7日

Hi William,

I'm sorry to hear about your experience and the frustration you've had with both your smart meter and the ivie bud.

I can see we processed your full refund on 5th January after receiving the device back from you, and I'm sorry the ivie bud didn't provide the solution you were looking for.

While we always do our best to assist with ivie Bud enquiries, unfortunately issues with smart meter issues themselves need to be resolved directly with your energy provider as they own and maintain that equipment. We completely understand how frustrating it is when technology doesn't work as it should, especially when you've invested in a solution to help.

Thank you for giving us a try, and I hope your smart meter issues get resolved soon.

ivie からの回答

2026年1月7日

Hi William,

I'm sorry to hear about your experience and the frustration you've had with both your smart meter and the ivie bud.

I can see we processed your full refund on 5th January after receiving the device back from you, and I'm sorry the ivie bud didn't provide the solution you were looking for.

While we always do our best to assist with ivie Bud enquiries, unfortunately issues with smart meter issues themselves need to be resolved directly with your energy provider as they own and maintain that equipment. We completely understand how frustrating it is when technology doesn't work as it should, especially when you've invested in a solution to help.

Thank you for giving us a try, and I hope your smart meter issues get resolved soon.

ivie からの回答

2026年1月7日

Hi Kevin,
Thank you so much for taking the time to share your experience! It's really great to hear the ivie Bud has been working well for you over the past 20 months.

We appreciate you sharing this - hopefully no jinx! 🙂 If you ever do need any help or have questions, we're always here.

Thanks again for your support.