Good products when you get them. Unfortunately their shipping in haphazard at best. Finally alerter offering fruit bushes some three months ago I was told today it would be another three weeks before... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
My experience was great. I ordered several plants to various relatives at Christmas and they were all delivered promptly. One recipient wasnât happy with what she received. She said it appeared to be... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
I ordered several bare root and potted rose bushes recently. All are blooming or have buds except one. I contacted customer support and they immediately replaced the one that didnât survive. I am extr... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
I ordered 8 separate items in December and most were delivered either dead or marginal quality. I tried to get credit and have emailed and called for two plumbers months. The credit I am supposed to... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
ããŸããŸãªå€éšãœãŒã¹ããæäŸãããæ å ±
Jackson and Perkins brings your garden a variety of roses and perennials, from hybrid teas to daylilies to garden structures.
é£çµ¡å
ç±³åœ
- jacksonandperkins.com
2.7
æåŸ ä»¥äž
1358件ã®ã¬ãã¥ãŒ
ãã¬ãã£ããªã¬ãã¥ãŒã® 100ïŒ ã«åçããŠããŸã
éåžž48æé以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
Good products when you get them
Good products when you get them. Unfortunately their shipping in haphazard at best. Finally alerter offering fruit bushes some three months ago I was told today it would be another three weeks before my blueberry bush could be shipped, due to weather. What BS!
2026幎4æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Hi Monte,
Iâm really sorry we missed the mark on timing. We do try to give a general idea of when things will ship with the estimate calendar on our website, but sometimes weather throws a wrench in things since weâre trying to make sure plants arrive in good shape.
I really appreciate you taking the time to share this feedback. It helps us keep improving and setting better expectations.
Regards,
Gwen
They have not shipped my order nor hasâŠ
They have not shipped my order nor has there been any communication to my concerning the status of my order that was due to be deliverd here on March 25 Yet my order has not been shipped
By today the 27th of March.
DO NOT DO BUSINESS WITH THEM.
THEY are charging very overpriced for the Roses. Also they are not growers just marketing. And so my order should have been here and now I just want it canceled and ti get a full refund.
VERY POOR AND FULLY ABSENT CUSTOMER SERVICE
2026幎3æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
I understand your frustration, and Iâm sorry this felt like a lack of communication.
Your order was placed on March 16 for the Zephirine rose, which is scheduled to ship in May. This timing is noted on the product page, though we recognize it may not have been as clear as it should have been at the time of purchase.
Because we only charge at the time of shipment, your order was not billed. When you requested cancellation on March 27, the order was canceled accordingly, and no charges were processed.
We appreciate you sharing this feedbackâit helps us improve how we communicate availability and shipping timelines moving forward.
Thank you,
Gwen
Stay away from this company
Stay away from this company , they are a rip off , they defraud you and mock you with their customer service . Giulia Ozyesilpinar
2026幎3æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Giulia, Iâm really sorry this has been your experienceâthatâs not how we want anyone to feel after ordering from us.
Iâd truly like to help make this right. Since your order included two different roses, could you let me know which one arrived damaged? Iâll take care of a replacement or refund for you right away.
I appreciate you giving us the chance to fix this.
Gwen
Terrible December Deliveries
I ordered 8 separate items in December and most were delivered either dead or marginal quality. I tried to get credit and have emailed and called for two plumbers months. The credit I am supposed to have in my account for only one of the orders is missing or I cannot find it.
2026幎1æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Iâm really sorry to hear thisâthatâs not the experience we want you to have, and I can absolutely understand how frustrating this must be, especially after trying to reach us multiple times.
Iâd love to step in and get this sorted out for you. Please email your order details to info@jacksonandperkins.com and include Attn: Gwen in the subject line so it comes directly to me.
Once I have your information, Iâll personally review everything and make sure we get this resolved for you.
Thank you for sticking with usâI appreciate the chance to make this right.
Gwen
I just bought some flowers
I just bought some flowers, good price and I was satisfied with the product especially the roses. It started to come out.
2025幎5æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Thank you so much for sharing thisâit really means a lot. Thereâs nothing better than seeing those first signs of growth, especially with roses.
Weâre so glad youâre happy with your purchase, and we hope your garden keeps rewarding you all season long.
Thank you,
Gwen
Have not received order yet
Have not received order yet. Hope I get it because I ordered more roses from you.
2026幎3æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Iâm sorryâwe got ahead of ourselves and reached out before your order had actually shipped. Thatâs on us, and we should have only reached out AFTER we shipped your roses.
Your order is in our queue, and weâre just waiting on a few varieties to arrive from the fields before sending it out. Weâll be in touch as soon as itâs ready to ship.
Thank you,
Gwen
great plants
the simplicity hedge roses arrived in perfect condition.
and the oxford girl just arrived so excited for the arbor to be full of pink blooms
2026幎3æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Love thisâthank you for sharing!
Iâm so glad your Simplicity hedge roses arrived looking great, and Oxford Girl is going to be such a star. Pink blooms really are the best!
Enjoy! - Gwen
I haven't received my order yet
2026幎3æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Hi Maurice,
I was able to locate your order, and at this point weâre just waiting for the rose to be ready to ship. As soon as it is, weâll get it on its way to you.
Thank you,
Gwen
I ordered about 10 bare root roses overâŠ
I ordered about 10 bare root roses over the past three years. Everything was ok before 2025. Three of the roses I planted never grew. I first one was a Walking on sunshine and I sent a message and the plant was replaced. However, that replacement rose had very mildly roots and it wouldnât grow. I lost another one around the same time. I know my roses, I have 36 of them. I know when and how to plant them. I probably wonât be buying anymore as by the time l pay $49 for the rose and shipping itâs darn near 60 or 70 dollars for one. So I bought this years roses from my local nursery.
2026幎3æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Hi Jeffrey,
Iâm really sorry to hear thisâespecially given the care and experience you clearly have with roses. Thatâs not the kind of performance we expect from our plants, and I understand why this would be frustrating.
Itâs also disappointing to hear that the replacement didnât take off either. Thatâs not how we want to stand behind our roses.
If youâre open to it, Iâd appreciate the chance to look into your orders and see what may have happened. Please feel free to email me at info@jacksonandperkins.com , Attn: Gwen, and Iâll work with you to make this right.
Thank you,
Gwen
A box of roses arrived with white moldâŠ
A box of roses arrived with white mold growing on the roses. The ruses still had sine green stems so we planted them, gave them all the standard care but just of them did not survive. I contacted your company and got jo response. You used to be good with your guarantee, but now it seems to just be words with nothing behind it. Nit sure after 20 plus years of being a customer that I will buy from you again.
2025幎6æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Hi Rhonda,
Iâm very sorry to hear about your experienceâthatâs not what we expect, and I understand your frustration.
It looks like your last name didnât come through on this review, so Iâm unable to locate your order. Could you please email me at info@jacksonandperkins.com , Attn: Gwen, with your order details? Iâll look into this for you and work to make it right.
Thank you,
Gwen
I ordered several bare root and pottedâŠ
I ordered several bare root and potted rose bushes recently. All are blooming or have buds except one. I contacted customer support and they immediately replaced the one that didnât survive. I am extremely pleased with both Jackson Perkins and my beautiful roses.
2026幎3æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Now this is what we like to hear.
Sounds like your roses are off and running, and Iâm glad we could quickly swap out the one that didnât cooperate. Appreciate you giving us the chance to make it rightâand enjoy all those blooms coming your way!
Cheers!
Gwen
My experience was great
My experience was great. I ordered several plants to various relatives at Christmas and they were all delivered promptly. One recipient wasnât happy with what she received. She said it appeared to be dying and sent me a picture of it. Thus I contacted Jackson and Perkins to request another, more viable plant and they replaced it immediately. I was so happy with their service! I have sent many gifts from them and will continue to do so. Thank you, Jackson and Perkins!
2026幎3æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Hi Nancy,
This is the kind of update we loveâthank you for sharing it.
Iâm so glad everything made it out in time for the holidays, and that we could quickly step in and fix the one that didnât arrive looking its best. Gifting plants can feel like a leap of faith, so it means a lot that you keep choosing us for it.
Thanks!
Gwen
Always backs up there plant's..I haveâŠ
Always backs up there plant's..I have been buying from them for many many years
2026幎3æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
All those years really mean something to usâthank you for continuing to come back.
Thank you!
Gwen
They explain the quality to a tee
They explain the quality to a tee. Videos for learning are great too.
2025幎5æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Hi Lynn,
This is great to hearâthank you for calling that out.
Weâre big fans of those videos too, so Iâm especially glad theyâve been helpful. Iâll make sure to pass this along to our marketing teamâtheyâll love hearing it.
Thanks!
Gwen
I have ordered and loved J&P for overâŠ
I have ordered and loved J&P for over 40 years especially when in Seattle with great roses. This year I ordered two shrub roses, soaked them overnight, dud an ample hole, put a mound and fertilizer and water in hole, placed bareroot plant and filled. Have had success inn these same beds in No. Calif.Both plants were essentially brown and dead and have done nothing.#s44659,44657; ZZ008041, ZZ008032. Any ythoughts? Refund? Replacement.
Robert B Schoene
329 Kent Ave, Kentforld, CA 94904
2026幎3æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Iâm really sorry to hear how these arrived and that they havenât taken offâthatâs disappointing, especially after getting everything planted so carefully. Thank you for letting us know.
Iâll reach out by email to get a few more details, and weâll work through this together to make it right, whether thatâs a replacement or a refund.
Thank you,
Gwen
Quality of plants and customers service
I have been Jackson and Perkins customer for over thirty five years.love their roses and customers service. Never had problems to get replacement if a plant didnât do good. Their roses are best in quality .
2026幎3æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Thirty-five yearsâthatâs incredible. Thank you for sticking with us for so long.
Iâm really glad to hear the roses (and our team) have continued to come through for you over the years. It means a lot that you took a moment to share this.
Thank you,
Gwen
The roses are of poor quality, one bush with two stems
The roses are of poor quality. One of the bushes has two branches and will never amount to anything. The roses are very young, have pencil thin stems and will take years to become anything. The quality of roses found at Lowes for under $15 have more branches and the branches are much thicker. I ordered 5 roses, 3 were delivered. I've ordered previously, they are slow growing and I should have known better than to order from J & P again.
2026幎3æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Joanne,
Iâm really sorry to hear thisâboth the condition of the roses and that your full order didnât arrive. I understand why this would be frustrating.
Could you please send me an email at info@jacksonandperkins.com , Attn: Gwen? Iâd like to take a closer look at your order and work with you to make this right.
Thank you,
Gwen
For Iâm anxiously waiting for the next new ones !lthe most part rose plants arrived
For the most part rose plants arrived, well, packed, and moisturized and healthy looking. For the few out of the mini that I ordered that were not survivors. The customer service agent was extremely accommodating and replacements were rapidly received.
2026幎3æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Hi Karen,
Sounds like you had a bit of bothâbut Iâm really glad to hear most arrived in great shape.
And I love that our team was able to jump in and take care of the few that didnât make it. Thatâs exactly how it should go. Thanks for sharing this.
Have a great spring!
Gwen
Canât get paid for plants
I still donât have my plants ordered over a month ago that were supposed to be I. Stock and still canât get a delivery date. Iâm missing the planting season with no help from you.
2026幎3æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Thank you for your patienceâI understand how frustrating this delay has been, especially with the planting window in mind.
Weâre currently waiting on a few of the varieties in your order to come in from our grower, but weâre moving as quickly as possible and will get everything out to you as soon as we can.
Thank you,
Gwen
Love my roses.
The roses came healthy and vibrant. Shopping was easy on the website. I have shopped with you before and the plants have always been great. Thank you
2026幎3æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Jackson & Perkins ããã®åç
Hi Mrs. Christine!
Appreciate you sharing this.
Glad to hear everything showed up healthy and that ordering was smoothâand itâs always nice to see a familiar name come back around.
Thank you!
Gwen
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
äŒæ¥ã¯ãèªåæåŸ
ãä»ããŠã¬ãã¥ãŒãäŸé Œããããšãã§ããŸãããã®æ¹æ³ã§åŸãããã¬ãã¥ãŒã¯ãæ¬ç©ã®çµéšã«åºã¥ãããã®ã§ããã確èªæžã¿ã®ã©ãã«ãä»äžãããŸãã
ä»ã®çš®é¡ã®ã¬ãã¥ãŒã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã