Received faulty air con unit. Cannot speak to anyone at this company, phone number a joke. Emailed and eventually got a reply from advisor Bee. Arranged for them to collect. First courier didnât turn... ãã£ãšèŠã
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I purchased an item from Jack Stonehouse but had a question first. Customer Service was excellent and the package arrived as described and on time. I'll definitely use again.
Dealing with Jack Stonehouse has been an absolute pleasure. The 5000 bthu AC unit was delivered carefully ahead of schedule and it performs like a dream. i thoroughly recommend this Company and thi... ãã£ãšèŠã
Very good ordering process and the golf trolley is great. My 1st one lasted over 8 years so no brainer to get another. They are let down by Fed Ex though, the courier is extremely chaotic regarding de... ãã£ãšèŠã
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The Jack Stonehouse brand has been created to bring you an ever expanding range of top quality home products and furnishing items. As a successful online company group trading on many platforms, this website offers you an excellent choice of home products at competitive prices. All items live on site are in stock and will be despatched on a next day service if ordered before midday
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35 Tameside Drive, Castle Bromwich, B35 7AG, Birmingham, è±åœ
- 01604 537900
- sales@jackstonehouse.com
- jackstonehouse.com
3.9
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Rang/emailed company and the problemâŠ
Rang/emailed company and the problem was resolved very,very quickly.
Excellent customer service.
Thank you.
2026幎2æ3æ¥
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Jack Stonehouse ããã®åç
Hello Paul,
Thank you for your kind review! Weâre really pleased to hear your issue was resolved so quickly and that you were happy with the service â it means a lot to us.
Thanks again for your support!
âThe Jack Stonehouse Team
Brilliant customer service
Had an issue with the first gazebo we bought and Jack Stonehouse not only replied quickly, but they dispatched the replacement with lightning speed!
Very impressed and will keep your website on our faves tab.
2026幎1æ26æ¥
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Jack Stonehouse ããã®åç
Hello Karen,
Thank you for your fantastic review! We're really pleased to hear our team could get your gazebo issue sorted quickly and that the replacement arrived without delay. It means a lot to know weâve earned a spot on your favourites tab!
Thanks again for your support.
âThe Jack Stonehouse Team
So good I good I bought three
What can I say bought one and so pleased I bought two more for my caravan.
They look fab have a multiple heat settings and a bonus night light.
These are gentle heaters and just perfect.
2026幎1æ10æ¥
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Jack Stonehouse ããã®åç
Hello Mark,
Thank you for your fantastic review! We're so pleased to hear you were happy enough with your first heater to come back for two more â and that theyâve been a perfect fit for your caravan. Great to know the heat settings and night light have been a bonus too!
We really appreciate your support.
âThe Jack Stonehouse Team
Rusty latches after a week
Overall I like my new shed but after only a week outside some of the latches have started rusting
2026幎1æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Jack Stonehouse ããã®åç
Hello Izzy,
Thank you for your review â we're really pleased to hear youâre happy with your new shed overall, but weâre sorry to hear about the latches showing signs of rust so soon. Thatâs not the experience we want for our customers, and weâve passed this feedback on to our product team for review.
If you'd like to discuss this further or need any support, feel free to get in touch with our customer service team.
âThe Jack Stonehouse Team
Ordered and delivered within a few daysâŠ
Ordered and delivered within a few days no problem
2026幎1æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Jack Stonehouse ããã®åç
Hello John,
Thank you for your great review! Weâre really pleased to hear everything went smoothly with your order and delivery â just how it should be.
We appreciate your support!
âThe Jack Stonehouse Team
Great customer service
I ordered a bin store from their returned discounted section. Unfortunately the wrong colour was sent and the advertised colour was not in stock. Ordinarily Iâd have given less than 5 stars due to this, however the customer service experience was great - even over the new years period.
2026幎1æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Jack Stonehouse ããã®åç
Hello Hannah,
Thank you for your lovely review! We're sorry the wrong colour was sent, but we're really pleased to hear our customer service team could support you well â especially over the New Year period. We truly appreciate your understanding and kind words.
âThe Jack Stonehouse Team
no fuss returns .
I ordered a small accessory for my wife's golf trolley.
In the event it was no longer needed ;
I emailed to ask if I could return the item & Bee replied offering a full refund & did not require return of the item !
2026幎1æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Jack Stonehouse ããã®åç
Hello Nick,
Thank you for your kind review! Weâre really pleased Bee was able to assist and make the return process as easy as possible. Itâs great to know the service was straightforward and hassle-free â just how it should be!
We appreciate your support.
âThe Jack Stonehouse Team
No sign of my ordsr!
I placed an order at the beginning of January for a golf trolley which was over £200. I had an email on Wednesday 7th Jan saying it had been delivered, however it hadnât.
I have emailed 4 times, rang both the customer service numbers and messaged on Facebook and no one has answered me.
I paid by Klarna and if I donât hear back or the item appears I will be cancelling all further payments and ask for a refund. But with the customer service I have had so far Iâm not holding out much hope.
Worst customer service Iâve ever experienced.
2026幎1æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Jack Stonehouse ããã®åç
Hello,
Weâre very sorry to hear about this experience â especially considering the value of your order and the lack of communication you've received so far. This absolutely isnât the standard of service we aim to provide, and we understand how frustrating and concerning this must be.
Please email sales@jackstonehouse.com with your order number and âFAO Management â Missing Golf Trolley URGENTâ in the subject line so we can escalate this immediately with both our courier and customer care team.
Weâll do everything we can to resolve this for you as quickly as possible, and we truly apologise for the delay and inconvenience caused.
âThe Jack Stonehouse Team
I received a faulty golf trolley
I received a faulty golf trolley and within one week of the response jack stonehouse sent out a courier to collect the broken equipment and within a day I had heard back and they had sent out a replacement . Excellent service. Quick response and great communication .
2026幎1æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Jack Stonehouse ããã®åç
Hello Gill,
Thank you for your lovely review! We're really pleased to hear our team were able to get your faulty trolley sorted so quickly and that the communication throughout met your expectations. We truly appreciate your kind words and support!
âThe Jack Stonehouse Team
I bought a scooter for my granddaughterâŠ
I bought a scooter for my granddaughter before Christmas on the 18th Dec. The date for delivery before paying was 24-29 Dec. After I paid, it said 29th Dec. So i then tried to cancel it. I tried to call- too busy and message said the fastest means to contact was by email. So I then sent an email, saying to cancel. No response.
I then sent another email again on the 19th Dec. No response. It then arrived on the 29th, but it had been put with my neighbour with no information to me about it being with the neighbour. I then bumped in to her 2 days later and she told me she had had it for 2 days. I then tried to call but again they are too bust and said to send email. I sent another email on the 31st and still have had no response. I tried calling today and nothing- they are too busy. I* then read about returns and they take a £15 to return it. I think this is the worst service I have ever had from a retail outlet!
The company have now contacted me, they have issued a refund and also allowed me to keep the scooter which will now go to a charity. Thus it is all handled and was done rapidly. The main reason for the delay had been my emails had gone to spam and had not been seen. So it is a lesson to be learned for all.
2025幎12æ18æ¥
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Jack Stonehouse ããã®åç
Hello Alison,
Thank you for updating your review and for giving us the opportunity to put things right. Weâre genuinely sorry for the frustration you experienced early on â especially with communication and delivery over the busy Christmas period â but weâre glad we were able to resolve the matter in the end.
We appreciate your understanding and are pleased the scooter will now go to a good cause. Your feedback is valued and will help us improve going forward.
âThe Jack Stonehouse Team
Communication appalling. Refund not actioned.
Ordered a bike for Christmas and paid for express delivery. The status of the order on the account page was showing "payment recieved" but no update stating the bike had been dispatched or way on the way. On the 23rd I tried repeatedly to call the number on the website to see if the bike was going to arrive before Christmas (delivery was projected for 24th) but got a message stating that they were no accepting calls and being cut off. Knowing they were closing at 4pm that day and would not be open the next day I emailed and sent a message via the website received no reply. As I had not received an email confirming that I would be receiving the bike or the status had not been updated by the time the business closed for Christmas, I had no choice but to source a bike from elsewhere, assuming that it would not be arriving.
It did then arrive on the 24th and the delivery driver said he would take it back. On the 30th I received an email asking if I wanted a refund as they had the bike back. I confirmed immediately that I did want a refund.
It is now the 5th January, I have not received any messages since one on the 30th and, no refund either. As I paid via Amazon Pay, I can see that the refund request hasn't even been actioned. We need our money back.
The whole issue could have been avoided if they'd communicated the status of my order to begin with.
2025幎12æ23æ¥
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Jack Stonehouse ããã®åç
Hello Hayley,
Weâre truly sorry to hear about your experience â especially given the timing around Christmas â and we completely understand your frustration. The lack of communication and delay in processing your refund falls short of the service we aim to provide, and we sincerely apologise for the inconvenience this has caused.
Your feedback has been escalated to ensure your refund is prioritised and actioned without further delay. If you havenât already, please email sales@jackstonehouse.com with your order number and âFAO Management â Refund Urgentâ in the subject line so we can get this resolved as soon as possible.
Thank you again for your patience, and weâre genuinely sorry for the trouble this has caused.
âThe Jack Stonehouse Team
Helpful customer service
Bought something from Matalan who used this company as a third party to supply. Unfortunately the wrong item was delivered. After going in circles with Matalan customer service for 10 days I found out the supplier was this company and I had my order replaced and wrong item returned within a week when I contacted them. Thank you . Matalan shame on you I paid my money to you and I did your job for you. Thank you again #jackstonehousecustomerservice
2025幎12æ18æ¥
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Jack Stonehouse ããã®åç
Hello Helen,
Thank you for your kind words â we're really pleased we could step in and get everything sorted for you quickly. We're sorry to hear you had such a frustrating time initially, but weâre glad we could help turn things around in the end.
Your feedback means a lot â thank you again for taking the time to share it!
âThe Jack Stonehouse Team
Great quality and easy to reassemble
Great quality and easy to reassemble. My grandson is over the moon with his new bike . Customer service was excellent
2025幎12æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Jack Stonehouse ããã®åç
Hello Graham,
Thank you for your lovely review! Weâre so pleased to hear your grandson is loving his new bike â and that everything was easy to reassemble. Weâre also glad our customer service team could help along the way.
Thanks again for your support!
âThe Jack Stonehouse Team
Had a problem with a battery charger onâŠ
Had a problem with a battery charger on my golf trolley contacted Jack Stonehouse after sales with the problem
They carried out all the checks then supplied me with a new one
2025幎12æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Jack Stonehouse ããã®åç
Hello Philip,
Thank you for your kind review! Weâre really pleased our after-sales team were able to help and get a replacement charger sorted for your golf trolley without any fuss. We really appreciate you taking the time to share your experience!
âThe Jack Stonehouse Team
Edited!! Please read
Horrendous. No correspondence after the inital sale email, nothing to say it had been sent etc they then sent the wrong item, tried to call but there's no answer and no way of waiting in a queue as the automated response just hangs up. The FAQ states that I'd have to pay a £15 return fee. Absolutely Horrendous.
So I had someone contact me to say they will be collecting the wrong order at no cost to me and sending out the right item immediately, they apologised profusely and now I feel awful! Mistakes happen and they handled this perfectly im blown away with the customer service and I shouldn't have been as quick to mark it as another show of poor customer service. Lesson learned for me. Thank you to the team member that reached out you were fantastic!
2025幎12æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Jack Stonehouse ããã®åç
Hello Sigourney,
Thank you so much for updating your review â we really appreciate your understanding and are so pleased our team were able to turn things around for you. Mistakes can happen, but weâre glad we had the chance to make it right and that you felt well looked after in the end.
Weâll be sure to pass your kind words on to the team â and thanks again for giving us the opportunity to resolve it!
âThe Jack Stonehouse Team
Amazing quality
Amazing quality, very sturdy ... easy to put together, so happy with them
Thank you
2025幎12æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Jack Stonehouse ããã®åç
Hello Danielle,
Thank you for your lovely review! Weâre so pleased to hear youâre happy with the quality and sturdiness of your purchase â and that it was easy to put together too. We really appreciate your kind words and support!
âThe Jack Stonehouse Team
Great golf trolley unfortunately theâŠ
Great golf trolley unfortunately the battery charger is faulty have E mailed for a replacement but no communication so far.
This is unfortunate as the trolley looks really good and was delivered quickly
As I said a shame I cannot yet use the trolley
2025幎12æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Jack Stonehouse ããã®åç
Hello Steven,
Thank you for your feedback. We're really pleased to hear you're happy with the golf trolley, but we're sorry to learn there's been an issue with the charger â and especially that you've not yet had a response.
This isnât the level of service we aim to provide, and we apologise for the delay. Please email us again at sales@jackstonehouse.com with âFAO Customer Care â Charger Replacementâ in the subject line, and weâll prioritise this for you.
Thanks again for your patience, and weâll do our best to get you back up and running.
âThe Jack Stonehouse Team
Stunning Clock
Although there wasn't a constant update about the status of the delivery, product arrived on estimate time.
The clock is stunning and added a chick touch to the living room decoration. Really happy with my purchase.
2025幎12æ9æ¥
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Jack Stonehouse ããã®åç
Hello Adriana,
Thank you for your lovely review! Weâre so pleased to hear youâre happy with your new clock â it sounds like a perfect addition to your living room. We appreciate your feedback on delivery updates and will certainly take that on board.
Thanks again for your support!
âThe Jack Stonehouse Team
A very easy site to navigate andâŠ
A very easy site to navigate and reasonable prices, also very swift delivery, always worrying when ordering towards the end of November for christmas
2025幎11æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Jack Stonehouse ããã®åç
Hello Diane,
Thank you for your lovely review! We're so pleased to hear you found the website easy to use and that your order arrived quickly â especially with Christmas around the corner. We're glad we could give you some peace of mind during the festive rush!
âThe Jack Stonehouse Team
Great product and design wood bin storage
Very pleased with our bin storage. Great product and builder put it up in no time. Took 1 star off as delivery was late at night and raining. We couldn't move it ourselves that late at night as we are both retirees.
2025幎12æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Jack Stonehouse ããã®åç
Hello Betty,
Thank you for your kind review! We're really pleased to hear you're happy with the bin store and that it was quick to assemble. Weâre sorry the delivery timing wasnât ideal â we completely understand how frustrating that must have been, especially in the rain.
We appreciate your feedback and support!
âThe Jack Stonehouse Team
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