Jacuzzi® - Manchester レビュー 

Jacuzzi® - Manchester からの回答

2025年5月13日 に更新

Dear Victoria,

Thank you for your kind words! We're so pleased to hear you’re happy with the service and that any issues have been resolved quickly. At Jacuzzi, we’re committed to delivering a smooth and reliable experience, and it’s great to know that’s reflected in your interactions with us.

We truly appreciate your support!

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年5月13日 に更新

Dear Chris,

Thank you for your feedback! We’re glad to hear the cover replacement was carried out smoothly and that our site team delivered a tidy, professional job. It’s great to know you felt confident leaving the work in their hands. We appreciate your trust and hope to assist you again in the future.

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年5月13日 に更新

Dear Terence,

Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that our technicians provided knowledgeable, helpful, and courteous service during your recent visit. Our team takes great pride in delivering the highest level of professionalism and care, and it’s wonderful to know their efforts made you feel confident in the work being done. We're glad we could meet your expectations and resolve the issues with your Jacuzzi. If there's ever anything else we can assist with, please don’t hesitate to reach out.

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年4月24日 に更新

Dear Phil,

Thank you for your detailed and thoughtful feedback.

We’re delighted to hear that your experience with our Manchester team met your expectations—from clear communication and pre-delivery updates to the professionalism of both the installation team and the crane service. It’s always great to know when all the moving parts come together smoothly.

We also appreciate your understanding regarding the missing part on the ex-display tub. While we regret that this prevented full commissioning on the day of delivery, we're glad our Leeds customer service team was able to respond quickly and that Mark provided the helpful, friendly support we strive for.

Your feedback helps us ensure we continue delivering the high standards we’re known for, and we’re grateful you took the time to share your experience.

If there’s anything else we can do to support you going forward, please don’t hesitate to get in touch.

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年4月24日 に更新

Dear Danielle,

Thank you for taking the time to share your experience!

We’re so pleased to hear that Steve and Phil were able to provide the advice and support you needed. Moving into a new home with a hot tub but no instructions can be daunting, so we’re glad we could help make things a little easier.

Your kind words about our team’s knowledge and friendliness mean a lot, and we’ll be sure to pass on your thanks to both Steve and Phil.

If you have any more questions or need further assistance, we’re always happy to help!

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年4月24日 に更新

Dear Gillian,

Thank you for your wonderful feedback!

We’re so pleased to hear that your experience with Steve at Bents Garden Centre was a 5-star one. It’s great to know that you found our team helpful and friendly, and that the delivery and installation went smoothly.

We truly appreciate your recommendation of Jacuzzi Manchester—it means a lot to us.

If there’s anything you need going forward, please don’t hesitate to reach out. Enjoy your hot tub!

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年4月24日 に更新

Dear Jaqueline & Tony,

Thank you for taking the time to share your feedback.

We’re delighted to hear that Steve at Bents was able to assist you when you were having difficulty sourcing bromine tablets. It’s great to know that his communication, friendly manner, and efficient service made a positive impression during your experience.

We’ll be sure to pass on your kind words to Steve—feedback like this means a lot to our team.

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年4月14日 に更新

Dear Jeff,

Thank you for your glowing review! We're absolutely delighted to hear that you had such a positive experience with Mark and that the replacement of your J475 cover was carried out to the highest standard.

Mark is a valued member of our team, and we're proud of the care, professionalism, and expertise he brings to every visit—it's wonderful to see this reflected in your feedback. With over 20 years of experience at Jacuzzi, he truly is a fountain of knowledge, and we're so pleased he could share helpful advice and ensure everything was installed and working perfectly for you.

We'll be sure to pass on your kind words to both Mark and Cat—our team works hard to ensure a seamless experience from start to finish.

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年4月14日 に更新

Dear Alexandra,

Thank you so much for your fantastic feedback! We're thrilled to hear that your experience from sales with Phil to installation with Simon and Adam was seamless, and that the Jacuzzi J-345 has exceeded your expectations. It's great to know the whole family is enjoying it!

We take pride in offering top-notch service and quality products, and we’re so pleased it’s made such a positive impact for you.

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年4月14日 に更新

Good afternoon,

Thank you so much for your incredible feedback! We’re absolutely delighted to hear that your experience with us—from the buying process with Mark and Steve to the installation by Simon and Adam—has been so positive. It’s wonderful to know that our team’s knowledge and professionalism made such an impact, and we’re thrilled that you’re so pleased with your new Jacuzzi.

Your kind words mean a lot to all of us, and we’ll be sure to pass them along to everyone involved!

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年4月10日 に更新

Dear Leslie,

Thank you so much for your kind and detailed review—we’re absolutely delighted to hear about your positive experience!

Mark will be thrilled to know his knowledge and approach helped guide you to the right decision without any pressure. We’re incredibly proud to have people like Mark, Simon, and Adam representing Jacuzzi—your praise speaks volumes about their dedication and professionalism.

It’s fantastic to know the installation process was smooth and informative, and that our team took the time to ensure you felt confident and comfortable with your new Jacuzzi. We’ll be sure to pass on your kind words—they truly are a credit to what we do.

Thank you again for your recommendation, and welcome to the Jacuzzi family! We’re always here if you have any questions or need further support.

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年4月10日 に更新

Dear Alexandra,

Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that your Jacuzzi journey has begun and that you’re so delighted with the experience.

Phil, Simon, and Adam will be over the moon to know they made such a great impression—your kind words truly mean a lot to the whole team. From the first conversation to the final installation, we always aim to deliver an exceptional and seamless experience, and it’s great to know we hit the mark.

Wishing you many relaxing and enjoyable moments in your new Jacuzzi!

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年3月31日 に更新

Good afternoon,

Thank you so much for your wonderful feedback! We’re thrilled to hear that Kyle and Mark provided excellent support for your Jacuzzi swim spa. It's great to know that they not only helped educate you on maintenance but also went above and beyond to ensure you had the support you needed.

We’ll be sure to pass along your appreciation to both Kyle and Mark—they’ll be delighted to know their efforts made such a positive impact on your experience. If you need anything else in the future, don’t hesitate to reach out. Thanks again, and enjoy your swim spa!

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年3月31日 に更新

Dear Colin,

Thank you for your great review! We're so happy to hear that the buying and installation processes were clear and well-explained. It's wonderful that our installers were not only knowledgeable but also made sure you had a positive experience throughout.

We truly appreciate your feedback and are glad everything went smoothly.

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年3月31日 に更新

Good afternoon,

Thank you for your feedback! We’re so glad to hear that all of your problems were resolved quickly. Providing fast and efficient solutions is something we strive for, and it's great to know that we met your expectations.

If you ever need further assistance or have any questions down the road, don’t hesitate to reach out.

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年2月27日

Dear Benjamin,

Thank you for taking the time to share your experience with us. We sincerely apologise for the frustration that you’ve encountered during this process. After thoroughly reviewing the issue with the hot tub cover lifter, we determined that the cracked thread on the coverlifter is not due to a manufacturing defect. However, we fully understand your disappointment and have offered a discount on the purchase of a replacement as a gesture of goodwill.

We recognise the importance of clear communication and customer satisfaction, and we deeply regret that your experience with our Customer Care Team has not met the high standards that we strive to uphold. I understand that my colleague is currently in ongoing communication with you to resolve this matter as efficiently as possible.

We genuinely value your feedback and are committed to working with you to reach a resolution. If you have any further questions or concerns, please do not hesitate to reach out directly to our team. We truly appreciate your patience as we continue to address this issue.

Kind Regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年2月17日

Dear Nigel,

Thank you for your great feedback! We're so happy to hear that the ordering process was easy and that your accessories arrived on time. We appreciate your continued trust in the team at Jacuzzi Manchester. Enjoy your hot tub, and don't hesitate to reach out if you need anything else!

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年2月11日

Dear Steve,

Thank you so much for your fantastic review! We're thrilled to hear you had such a great experience with Steve at Jacuzzi Manchester, and that he helped you choose the perfect hot tub. It’s great that you’re pleased with both your hot tub and the aftersales service. We truly appreciate your kind words and your feedback means a lot to us. If you need anything else in the future, don’t hesitate to reach out. Enjoy your new hot tub! 😊🌟

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年1月30日

Dear Paul,

Thank you so much for your kind words! We're so glad Phil and the team were able to help you with all the advice and tips you needed. It’s great to hear the hot tub is everything you hoped for and more! We really appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new hot tub!

Kind regards,

Jacuzzi Customer Care Team

Jacuzzi® - Manchester からの回答

2025年1月27日

Dear Paul,

Thank you so much for your kind words! We're thrilled to hear that our team at Jacuzzi Manchester was able to guide you through the selection process, installation, and maintenance. It's great to know that their support and expertise helped ease your nervousness and that you're feeling confident with your spa. We really appreciate your feedback and are so glad to hear that you're having such a positive experience with both the service and the ongoing support. If you ever need anything else, don't hesitate to reach out— we're always happy to help!

Kind regards,

Jacuzzi Customer Care Team