Jaegrdogwear ロゎ
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Jaegrdogwear レビュヌ 

266
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TrustScore 5段階評䟡の5

4.9

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5぀星のうち5の評䟡

I bought the burnt orange drying coat for my working cocker who wiggles out of everything! Used it yesterday after a very wet walk and it was easy to put on, it didn’t budge, it was lovely and snug an... もっず芋る

5぀星のうち5の評䟡

Absolutely love the fleeces I bought. Finally have ones that fit my two border collies, snug around the body and long enough to keep all their muscles warm between runs. They are excellent quality.... もっず芋る

5぀星のうち5の評䟡

Exceptional customer service combined with a brilliant product I hesitated to order as my whippet is a strange size! On Sat 21/1 at 8.45pm I was browsing the products and a chat icon popped up. I... もっず芋る

5぀星のうち5の評䟡

Great communication - I messaged Jaegr and had a really helpful and in depth conversation discussing my dog and her measurements to ensure that I ordered the correct size for her, they were super fr... もっず芋る

䌁業情報

  1. ペットショップ

圓該䌁業による蚘述

The official Jaegr l Dogwear page.

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4.9

優良

TrustScore 5段階評䟡の5

266件のレビュヌ

5぀星
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この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

この䌁業のTrustpilot 利甚方法

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4.9

すべおのレビュヌ

(266)

過去12か月のレビュヌ数: 33件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Warm dog coat

Good well thought out cosy dog coat so easy to put on and take of, my dog hates getting her coats on but doesn’t seem to mind this one. I love the bright orange colour Thank you 😊

2024幎3月21日
5぀星のうち5の評䟡

Excellent product

Excellent product, well packaged and quick delivery. Very happy customer who has a number of dog coats from this company. Customer service is superb. Coats are good quality and fit well. Highly recommended.

2024幎3月1日
5぀星のうち5の評䟡

Excellent product

Excellent customer care first coats did not fit returned and advised on correct size returned within week new coats fit great product well made design really adapted to keep your dog dry - only ones I find like this def be buying more great product

2024幎2月3日
5぀星のうち1の評䟡

Don’t recommend in the slightest

Don’t recommend in the slightest. Bought a unicorn dog coat on 9th November, used it twice in the first week and on the second walk (we do beach walks where it’s just walking and don’t go on the rocks etc) notice the coat had ripped in two places. When I contacted the company, they offered no useful help just offered the same coat for £30 at the end of the month. A waste of £60 and I bought two more of this coat at the same time which were fine on my other dogs which I won’t use now as I’m worried they’ll break and the customer service is completely useless. Money grabbers, don’t bother wasting your money, use a brand like Ruffwear instead.

Edit to reply
It was clear to see it’s a fabric issue as the lines were cleanly straight (I work with many types of fabric as a professional and it matches the patter of when fabric un-weaves due to being faulty). The money grabber comment stands as if you genuinely cared about your customers and not money, you’d have offered a replacement or refund.

Edit to reply 2
Fair, not at all. £60 for 2 walks. Terrible customer service. Don’t bother ordering, you’re just throwing money away that you’ll never get back even if the item is faulty.

2024幎1月6日
自発的なレビュヌ
Jaegrdogwear ロゎ

Jaegrdogwear からの回答

Hi Isabelle,

Appreciate the review,

We reviewed the photos which were sent to us around 6 weeks after your purchase & looking at the type of rip we believe this to caused via environmental factors due to the shape & nature of the rip.

We did our best to offer a fair GWG as we do not believe this to be a fabric issue as you advised.

It was also offered at the end of the month as we sold out on the product with zero complaints or any issues with tears/rips etc.

We know our products are very good quality, we pride ourselves on these so do not appreciate the comment of 'Money Grabbers'.

Edit to reply..
I don't believe it was clear to see, but we can agree to disagree on that.
Our profession is also in fabric

Appreciate it's not the response you wanted, but we have spoken over e-mail & our stance is that given the circumstances, we have been fair.


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