I disliked the fact that I have paid for the service and the prisoner my son having to still pay to call me so I am paying both roads which is running expensive
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... もっと見る
企業が回答しました
Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... もっと見る
企業が回答しました
So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.
連絡先
27 Old Gloucester Street,, WC1N 3AX, London, 英国
- 02080895080
- support@jailtele.com
- jailtele.com
3.2
まあまあ
148件のレビュー
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I disliked the fact that I have paid…
I disliked the fact that I have paid for the service and the prisoner my son having to still pay to call me so I am paying both roads which is running expensive
2026年3月11日
JailTele からの回答
Thank you for your feedback regarding the dual payment concern.
We understand your frustration about costs on both sides. To clarify how prison phone systems work: when your son calls your JailTele number, the call is free for you - you're not charged per minute like standard prison calls.
However, your son still needs phone credit in prison to initiate the call. This is controlled by the prison system, not JailTele. Our service eliminates the expensive per-minute charges you'd normally pay, but we cannot control the prison's requirement for inmates to have credit.
The benefit: Without JailTele, you'd pay both the prison's high per-minute rates AND your son would need credit. With JailTele, you only pay our monthly fee - no per-minute charges.
We'd be happy to explain this further and discuss your specific situation. Please contact our customer support team who can review your account and ensure you're getting maximum value from the service.
We appreciate your business and want to ensure you understand exactly how the service works to support your family.
JailTele Customer Service Team
JailTele からの回答
Hi there — I’m really sorry you haven’t been able to use your JailTele number yet. We can help get this working quickly. Please contact our support and we’ll guide you step‑by‑step until it’s working.
Highly recommend
Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if you cant afford the £22 a certain time then you can change to the £10 bundle for 200 mins! Very easy to contact them if you have a problem through their live chat and its instant response if live chat is down then email them the response obvisouly isnt as instant as live chat but they respond quick enough through email! 5 stars from me 😄
2025年10月14日
自発的なレビュー
JailTele からの回答
Thank you so much for this wonderful review! 😊
We're delighted that the Platinum bundle is working well for you and your partner. It's exactly what we aim for - affordable communication that lets families talk for hours without worrying about the cost.
We're particularly pleased you've found our customer service helpful. Our team works hard to provide quick support whether through live chat or email.
Thank you for highlighting the bundle flexibility too - we know circumstances can change and wanted to make sure our service adapts with you.
Reviews like this really motivate our team. Thank you for taking the time to share your experience!
JailTele Customer Service Team
JailTele からの回答
Happy calling!
Very brilliant service and I will…
Very brilliant service and I will recommend to anyone
2025年8月17日
自発的なレビュー
JailTele からの回答
Thank you! Recommendations like yours mean everything to us. We're so pleased you're happy with the service! 🙏
I keep getting texts asking me to top…
I keep getting texts asking me to top up. I never have signed up for anything, I don’t know anyone in prison . I keep reporting Junk mail , but you keep hounding me with texts .
I don’t want your services . Please stop it .
Thank you
2025年5月30日
自発的なレビュー
JailTele からの回答
Thank you for your review. We’ve checked and can confirm you’re not a customer of ours. It’s likely your number was entered by mistake. Please email us at support@jailtele.com and we’ll promptly remove it from our system.
Sorry for the inconvenience, and thank you for letting us know.
You didn’t inform me that that…
You didn’t inform me that that particular prison doesn’t accept this service.
2025年3月11日
JailTele からの回答
Thank you for your review!
JailTele からの回答
Thank you for your review!
JailTele からの回答
Thank you for your review!
JailTele からの回答
Thank you for your review!
The prison won’t allow me to use it…
The prison won’t allow me to use it they said it’s a third party. So I paid for nothing
2024年10月14日
JailTele からの回答
Thank you for your review. Please note you can always contact our support team to get your issue resolved.
The prisoners number does not work
2024年1月12日
JailTele からの回答
Thank you for your review. Please note you can always contact our support team to get your issue resolved.
JailTele からの回答
Thank you for your review!
So expensive!!
So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like they burn so quick!!! Strongly do not reccomend this company. Better off using virtual landline it costs the prisoner 60p for 20mins & £7.95 a month for me & goes direct to my mobile phone number.
2024年1月11日
JailTele からの回答
Dear Customer,
please note you're comparing the FreePhone service to the landline which is totally different. The FreePhone service doesn't charge the inmate inside which is a huge benefit.
Fast friendly service. Fixed my issue within minutes …
Twice tonight I mucked up my order and did the wrong thing. First time I got my refund and second time they fixed my mistake . After sending live chat it was all done within minutes. Great service to stay intouch with loved one. Thank you for all the stuff yous do to help stay connected to our family in jail. Would definitely recommend
2024年1月12日
自発的なレビュー
JailTele からの回答
Thank you for your review!
JailTele からの回答
Thank you for your review!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。