I disliked the fact that I have paid for the service and the prisoner my son having to still pay to call me so I am paying both roads which is running expensive
企業が回答しました
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レビュアーのコメントを見てみましょう
Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... もっと見る
企業が回答しました
Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... もっと見る
企業が回答しました
So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.
連絡先
27 Old Gloucester Street,, WC1N 3AX, London, 英国
- 02080895080
- support@jailtele.com
- jailtele.com
3.2
まあまあ
148件のレビュー
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brought 0800 toll free
Brought 0800 toll free package and my partner was told my hmp Swansea it was illegal to use in the prison? Thankfully jailtele were very helpful and gave me a full refund but I advise to look into the rules before purchasing.
2022年1月11日
JailTele からの回答
Dear Customer. Thank you for your review.
Please note we can not guarantee all the prisons will accept 0800 number. You've got the refund just after reporting this issue.
Brilliant quick and easy.
Brilliant quick and easy.. great friendly staff.. who always get back to me…if I have any questions.. ect.. pretty much straight away.. highly recommended!! Bonus u get added credit when u let someone else know about it!! Xxx
2022年1月9日
JailTele からの回答
Thank you!
Excellent service
Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to email. Smooth service - my son contacts me everyday with no issues at all. Fantastic service. Thank you.
2021年11月13日
JailTele からの回答
Thank you!
JailTele からの回答
Thank you!
Reasonable but bit expensive
2021年10月15日
JailTele からの回答
Dear Amy,
thank you for your review.
We do our best to keep our prices at the lowest possible level. There are companies offering similar services at much higher rates.
Made a massive difference financially…
Made a massive difference financially enables myself and my partner to communicate more on a regular basis would definitely recommend
2021年10月14日
JailTele からの回答
Thank you for your review!
Waste of money
I thought I was paying £17.50 so it was giving him credit to ring me but I don’t think it did. Only thing it done was turn my mobile into a house number which is cheaper but why did I pay nearly £20? For what?
2021年9月13日
JailTele からの回答
Dear Customer,
thank you for your review. We're sorry you feel our service is a waste of money for you. Our team will contact you regarding refund if you didn't notice any savings while using JailTele.
JailTele からの回答
Thank you for your review!
Definitely recommend
Definitely recommend, made life easier and cheaper for me and my boyfriend. Can talk so much more rather than his credit dyin fast! Thank you
2021年9月1日
JailTele からの回答
Thank you for your review! :)
I don't recommend these people as u…
I don't recommend these people as u don't get all of ur minutes twice in in 1 month that's five hundred minutes which I never got close to that take on
2021年8月20日
自発的なレビュー
JailTele からの回答
Dear Customer,
thank you for taking the time for a review. We're sorry you feel you didn't use all the minutes. Our service is very transparent and you can find all your call details online after you login to our website. Our support team can also give you very detailed answer to your questions, all you have to do is just contact us in case you have any questions or concerns.
Wouldn’t recommend as not all prisons…
Wouldn’t recommend as not all prisons accept the number and you’ll just be losing out on money instead.
2021年8月17日
JailTele からの回答
Thank you for taking your time for the review.
We're sorry to hear you feel the money on JailTele service is wasted. We're here to help and it's a pity you didn't get in touch earlier if you had any doubts. We guarantee full refund if you're not able to use our services due to any reason.
I never received mine
2021年8月3日
JailTele からの回答
Dear Customer,
we're sorry to hear you're not happy with our service. You have got an email and text message few minutes after your signup. You can always contact our technical support team in case you have any questions or concerns.
One of our team members will get in touch with you immediately in order to resolve this issue.
Nails either don’t accept the numbers…
Prisons either don’t accept the numbers or they remove them from the phone after a week!
2021年7月12日
JailTele からの回答
Dear Customer,
please note that's not the case as we have many of the numbers working in many prisons. The 0800 numbers are supported only in selected prisons and it's up to them to accept or reject the number. It would be best to ask the prison or check with us if there are any 0800 numbers working there already before making the order. Obviously we also issue a refund in case you're not able to use the service properly, just need to let us know about that. Our support team is available for you.
Bought the 120minutes 0800 number paid…
Bought the 120minutes 0800 number paid 15pound and wymott prison won't accept the number on the pin so was just a waste of money
2021年7月10日
JailTele からの回答
Dear Customer,
we can provide you a landline number instead or just issue a full refund if you're not able to use our services. Unfortunately the 0800 numbers are working only in selected prisons and we can't change that.
To expensive
2021年7月2日
JailTele からの回答
Dear Customer, as you can check with other reviews we have helped a lot of friends and families of inmates to stay in touch and save a lot of money. We're sorry to hear you found our service expensive.
Thank you Jailtele
I love the helpful friendly team at Jailtele. They helped me get set up simply and made it really easy. They also helped my friend when she made a mistake and are always courteous and quick to reply. The scheme itself is fantastic and has made a huge difference to my partner being able to keep in touch without the pressure of managing his credit. It has a huge impact on emotional well being. Absolutely 💯
2021年7月1日
JailTele からの回答
Thank you for your review!
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