I live in Inverness, Countess Park. Two weeks ago my car was accidently damaged by a contractor cutting grass around our block of appartments. I contacted Aberdeen office and the problem was resolved... もっと見る
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Would be 0 stars if possible. Constantly focussed on charging home owners more, fining home owners, and have a team of account handlers who don’t have a clue. Terrible, expensive service which a... もっと見る
The new estate manager, Jemma McLean has made a big difference already. Very helpful, has a sense of urgency, dealing quickly with things. A very good communicator & listener. Willing to go the ext... もっと見る
企業が回答しました
Our initial complaint was about electricity billing, 5 errors occurred in 2024 and 4 of them were corrected within months. The 5th was settled today, Autumn 2026. This showed that James Gibb has p... もっと見る
企業が回答しました
企業情報
当該企業による記述
Focusing purely on property factoring, James Gibb residential factors provides a first class service package to our customers, based on the good, honest, traditional family values instilled by generations of the Gibb family since 1872.
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3.2
まあまあ
919件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 80％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Cowboys
Cowboys.
Can't/ won't explain charges on bills.
Ignore even emergency contact - fire alarm going off all bank holiday weekend.
Charge commission on insurance!
Never respond to complaints.
Change your factor - it's not that difficult 😊
*Edit - in response to JG reply. We did leave JG over a year ago and we STILL don't have final confirmation of electricity bills and other bills dating back several years and they won't share the bills with us because they're are apparently far too many for us to manage.
In addition they didn't respond to a SAR in time and then were awkward about how they would share it. I spoke with the ombudsman and will pursue it again once all dealings with JG are complete before myself and my neighbours pursue another tribunal.
2025年10月1日
自発的なレビュー
James Gibb からの回答
Good Morning Flowers,
Thank you for taking the time to leave us a review.
We can see that you left a 1-star review in December 2024, and in that feedback you mentioned that you had changed your factor and were no longer a client of ours.
Normally, we would ask for your account details so we can look into your concerns and respond to each point directly. However, as it appears you have not been a client for around a year, we are unable to do this.
If this is not the case and we do still manage your property, please contact your property manager, who will be happy to review your account and address any queries you may have.
Kind Regards,
James Gibb
We had an issue with our underground…
We had an issue with our underground parking garage gate. I called JG and Jackie sorted it out as quickly as she could, and it was repaired in 2 days as it needed a part. Liam also called to update us when it would be fixed.
2025年12月4日
James Gibb からの回答
Good Morning Brenda,
Thank you for taking the time to leave us a review. We're pleased to hear Jackie and Liam were able to address the issue with the gate promptly for you and kept you updated with progress.
We appreciate your feedback and will ensure this is passed onto Jackie and Liam.
Kind Regards,
James Gibb
Good Proactive Service
Our director Jo, is very approachable and a real breath of fresh air compared to our previous Factors.
It's reassuring to know that all the important areas are being highlighted and addressed.
2025年12月1日
James Gibb からの回答
Good Morning Jeremy,
Thank you for taking the time to leave us a review. We're so pleased to hear you've been happy with Jo's work at your property, we'll be sure to forward her your feedback.
Kind Regards,
James Gibb
Our fee has trebled in the past few…
Our fee has trebled in the past few years . We feel exploited .. as fees just keep going up.
2025年12月5日
自発的なレビュー
James Gibb からの回答
Good Afternoon Margo,
We have sent you a request for more information to allow us to locate your account information and provide you with a direct response to your concerns.
Kind Regards,
James Gibb
DAYLIGHT ROBBERS!!
Daylight robbers - DO NOT BUY WITH THEM! DO YOUR RESEARCH!!!
Im a first time buyer and JAMES GIBB have truly made me regret buying this flat. I was on a payment plan for an already ridiculous amount. When it came to their renewal period, instead of renewing my payment plan they took almost £2000 out my account on payday claiming its what i owe them FOR THAT FOLLOWING YEAR!! even though Im up to date with my payments, when I contacted them they said they couldn't do anything about it and thankfully my bank is great and cancelled the payment. This company is money hungry. They dont care about the people at all and if i could simply leave my flat I would have. Their attitude on the phone reflects how they do business. Life is already difficult and they are apart of the problem. DO NOT DO ANY BUYING IF THEY ARE INVOLVED! BE AWARE
2025年12月2日
自発的なレビュー
James Gibb からの回答
Good afternoon Tnn,
We have sent you a request for more information to allow us to locate your account information and provide you with a direct response to your concerns.
Kind Regards,
James Gibb
Alan was very pro active and helpful
2025年11月14日
James Gibb からの回答
Good afternoon Tom,
Thank you for taking the time to leave us a review. We're pleased to hear you found Allan to be proactive and helpful, we'll pass your comments onto Allan who will be delighted to hear them.
Kind Regards,
James Gibb
James Gibb からの回答
Good afternoon Lorna,
Thank you for taking the time to leave us a review. We're pleased to hear you're happy with how we communicate with you about your property.
Kind Regards,
James Gibb
James Gibb からの回答
Good afternoon,
Thank you so much for taking the time to leave us a review. We're delighted to hear you've been happy with our service and would recommend us to others.
Kind Regards,
James Gibb
hit or miss response to requests
2025年11月27日
James Gibb からの回答
Good Morning Alexander,
Thank you for taking the time to leave us a review. We're concerned to hear you find our response to requests inconsistent, we'll pass this feedback on to your property manager.
Kind Regards,
James Gibb
Effective housing estate ground maintenance
James Gibb and especially Ania have managed to set the course to an improved and more sustainable housing estate ground care. Addressing inappropriate planting and health and safety issues.
2025年11月28日
James Gibb からの回答
Good afternoon Douglas,
Thank you for taking the time to leave us a review. We're delighted to hear you're happy with the work Ania is doing in managing your development. We'll pass on your feedback to Ania, she'll be pleased to receive it.
Kind Regards,
James Gibb
Response to JG.
Well, it is in my “sent mail” and I remember clearly sending it to you as soon as I’d finished speaking to the police.
I am very surprised that you didn’t reply because the content of the email was very important, given the relative frequency of storms there has been. My major concern is for the proximity of trees to the building where I stay.
2025年11月28日
自発的なレビュー
James Gibb からの回答
Good Morning Alice,
We understand your property manager, Alisdair, has been in touch and updated you on the status of the tree survey for the neighbouring property.
Kind Regards,
James Gibb
Absolutely appalling
Very questionable. I have had 20 years dealing with SG and have had terrible service 95% of the time.
Very slow to respond, if at all. The worst factor I have had the misfortune to deal with.
2025年11月27日
自発的なレビュー
James Gibb からの回答
Good Morning,
Thank you for taking the time to leave us a review. We have sent you a request for more information so we can locate your account and contact you directly to discuss your concerns.
Kind Regards,
James Gibb
Cladding Project
Surprised at some of the negative reviews but can only talk to my own experience. James Gibb have been incredibly helpful at driving the resolution of cladding issues with a block of apartments, one of which I own. Sure, it wasn’t cheap and the original builder long since defunct to take responsibility. Without the work going forward however the alternative was an unsaleable apartment and for that I’m incredibly grateful.
2025年11月26日
James Gibb からの回答
Good Morning Bob,
Thank you for taking the time to leave us a review. Cladding on properties has been a real concern for flat owners in recent years and we're pleased to hear we've been able to take some of that worry away for you in our overseeing of the project.
Your feedback is greatly appreciated.
Kind Regards,
James Gibb
Again these cowboys are ripping off our…
Again these cowboys are ripping off our estate with huge prices and they won’t show if this was the cheapest quote also give very fague invoices avoid this company our estate are thinking about getting rid of this lot
2025年11月24日
自発的なレビュー
James Gibb からの回答
Good Morning,
Thank you for taking the time to leave us a review.
We're sorry to hear you feel our itemised invoices are vague, we would be happy to go through any queries you have about you common charges account, or any quotes we've obtained for works, please just contact your property manager directly.
Kind Regards,
James Gibb
Horrendous organisation that charges…
Horrendous organisation that charges outrageous amounts for buildings insurance £1600 for a flat in Glasgow. Charging £235 a month in total service fees compare that to My much bigger more expensive Edinburgh House at £40 a month and buildings insurance of only £350 run by Ross and Liddle who are great. Trying to get them ousted from our building.
2025年11月24日
自発的なレビュー
James Gibb からの回答
Good morning Maureen,
Thank you for taking the time to leave a review. It's difficult to compare insurance rates and fees on different types of properties in different areas of the country, especially without knowing claims history.
We would be happy to discuss the insurance cover on your specific building, please contact your property manager directly.
Kind Regards,
James Gibb
They write their own reviews
Isn’t it funny how they’ve been getting absolutely destroyed with their reviews, but since they’ve started replying to reviews, good reviews start popping up? It’s all fake to try and save their already bad image. No one is falling for it anyway.
2025年11月21日
自発的なレビュー
James Gibb からの回答
Hello Madeline,
Thank you for taking the time to leave us a review. We have recently begun inviting clients to leave us reviews, you can see this beside the review where it says "manual invitation". You will also see that not all invited reviews are 5 stars, its important to us to receive genuine feedback from our clients so we can continually review our service. Trustpilot also has stringent measures in place to ensure reviews on their site are genuine.
We have sent you a request for more information, to allow us to identify your account so we can contact you directly to discuss your concerns.
Kind Regards,
James Gibb
For about 13 years i pay to unknown to…
For about 13 years i pay to unknown to me people for unknown to me service. It reminds me a TV license, when you force to pay without satisfaction or understanding where is your benefit from it.? Where is service? Next street is under council - all exactly the same!
2025年11月22日
自発的なレビュー
James Gibb からの回答
Hello Alla,
Thank you for taking the time to leave us a review. We do send quarterly invoices which detail all charges on your account and what they are for. However, if you are still unsure on any aspect of our service, please don't hesitate to contact your property manager, who will be happy to answer any questions you have.
Kind Regards
James Gibb
James Gibb からの回答
Good afternoon John,
Thank you for taking the time to leave us a review. We're disappointed to hear you believe our service is too expensive - as you live within a budgeted development, that budget is agreed annually by owners, and James Gibb facilitate it on their behalf.
In relation to repairs not being carried out quickly enough, there can be many factors which affect the timeline for instructing repairs, such as obtaining sufficient agreement from owners, or requiring to employ the services of consultants for specialist works. We would be happy to explain any specific delays you feel were unreasonable, please just contact your property manager directly.
Kind Regards,
James Gibb
Terrible value for money
Terrible value for money, charge a high management fee for poor service. Apparently run tendering process but still charge over twice the market rate for their ‘approved’ services. Charged residents to investigate an issue weeks after the council fixed it. James Gibb seem to be more focused on issuing fines on their customers rather than doing their jobs. Our estate is held hostage by James Gibb.
2025年11月21日
自発的なレビュー
James Gibb からの回答
Good afternoon Alan,
Thank you for taking the time to leave a review. We're concerned to hear your comments and would like to look into this for you. We'll send you a request for more information so we can review your account and give you a detailed response directly.
Kind regards,
James Gibb
JG are professional and reliable
JG are professional and reliable. The agent currently handling the Binghill development is easily the best I have experienced in the 10 years I have lived here.
2025年11月17日
James Gibb からの回答
Hi Sandy,
Thank you so much for taking the time to leave us a review. We're so pleased to hear you're happy with the service from our team, and we'll pass on your kind words to your property manager Jo, who will be delighted to hear them.
Kind Regards,
James Gibb
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