Newton Property Management レビュー 1,090

Overall great customer service from John Mann with regard to an ongoing issue in our estate in Helensburgh.

I can only compliment June Thomson on her quick and efficient response to my recent query. It was the first time I had a reason to contact Newton Property and was pleasantly surprised how quickly corrective action was taken.

I had a troubling serious leak in my flat and with help from Sandra & Ross at the Aberdeen Office we managed to fix it in a well timed manner. I am dearly grateful to Sandra & Ross's effort helping to resolve this nightmare, just so relieving and fortunate to be in such good hands to such an amazing team especially as a 1st time buyer myself.

Zac Inglis responded to my query. He was polite and dealt with the query promptly and effectively.

We advised Newton, Inverness that a large Silver Birch which was close to our boundary wall had developed a severe " lean" and was dangerously close to our wall and fence. June contacted the tree surgeons who, due to recent storms, advised that they were dealing with a significant backlog of work. June kept me updated on progress and communicated efficiently throughout the waiting period. The dangerous tree has now been removed and I have been very impressed with the professional manner in which this matter has been rescolved by June.

My experience with Newton Property Management has been nothing short of appalling. Over eight months, I reported separate leaks in different rooms of my home. Instead of timely action, I was met with silence, excuses, and repeated incompetence. Emails went unanswered, and they sent me blank files instead of the documents I had requested.

Contractors repeatedly advised Newton that scaffolding and major roof works were required, yet it took them six months to gather just two quotes — despite their own Written Statement of Services promising contractor contact within three working days. That standard was ignored entirely.
When I eventually sourced my own quote — at half the price of the one Newton finally produced — they suddenly announced they could “no longer act” for the building. After months of delays, mismanagement, and contradictory explanations, the factor effectively removed itself. At least the rubbish took itself out.

The legal failings were just as serious. My Subject Access Request was not provided within the statutory one‑month deadline. When I pointed out that this was unlawful, I received a reply stating they were “fully aware” of the legislation and had two months. That is not how the law works. The two‑month extension only applies when the organisation explains the need for it within the first month — which they did not. Their handling of my SAR was a clear breach of UK GDPR and the Data Protection Act 2018.

And if you want a sense of how overwhelmed and disorganised they are, their own Customer Relationship Manager opened one of her emails with:
“Apologies for the delay in responding, December was an exceptionally busy period for complaints, SARs and First Tier Tribunal cases.”
If that doesn’t say it all, I don’t know what will.

My complaint was mishandled, not logged correctly, and only acknowledged after repeated chasing. Their responses contradicted their own service standards, the Property Factors (Scotland) Act 2011 Code of Conduct, and basic professionalism. Temporary fixes were never followed up, no proactive inspections were carried out, and responsibility was constantly shifted elsewhere.

This experience has cost me time, money, and damage to my home — all while I was left chasing a factor that seemed unable or unwilling to meet even its most basic obligations.
I would strongly advise homeowners to avoid this company if they value transparency, competence, or lawful handling of their data.

EDIT TO RESPOND

Thank you for your response. If I’d known you were capable of replying within 24 hours, I would have raised my concerns via Trustpilot while I was still a customer.

Your reply still doesn’t reflect the documented timeline or the evidence you were given months ago. My fully evidenced chronology was submitted with my formal complaint in September — and if you go back to that complaint, you can see the entire timeline laid out clearly. It was ignored until January, a four‑month delay that breaches your own service standards and the Property Factors (Scotland) Act 2011 Code of Conduct.

Across those months, the excuses ranged from illness, to being short‑staffed, to a contractor falling off a roof, to the person I’d spoken to “no longer being with the company.” At this point, the only thing you didn’t blame was a lunar alignment.

I appreciate the attempt to dilute and minimise — without actually saying anything constructive. It’s almost nostalgic, really. Your reply brings back the greatest hits of past phone calls: long pauses, vague assurances, and absolutely nothing of substance at the end of it.

Contractors repeatedly advised that major roof works were required, yet Newton took six months to obtain only two quotes, despite promising contractor contact within three working days. When I sourced my own quote at half the price, Newton immediately resigned as factor. The timing is not subtle.

Your handling of my Subject Access Request was also unlawful. An extension must be invoked within the first month and must be justified. Neither happened. Claiming you had “two months” as of right was simply incorrect.

Emails went unanswered, temporary repairs were not followed up, and I was sent blank files instead of the documents I requested. Your own Customer Relationship Manager openly acknowledged an “exceptionally busy period for complaints, SARs and First Tier Tribunal cases,” which says more than any review ever could.

If my review helps other homeowners avoid the same experience — and perhaps helps your staff, who clearly have far more on their plates than the organisation can realistically chew — then it has done exactly what it needed to.

Please, just tell the truth: you couldn’t run a bath.

When contacting Yvonne Mathers in relation to my billing and a drain blockage she was very helpful and resolved the enquiry’s in a timely manner.

Thanks
Chloe

Very helpful and quick to respond.

In the short time I have been in correspondence with Newton Property as a new customer, I have been very satisfied with the service. My property manager, Elizabeth Connon, has responded promptly to my emails and has addressed my queries efficiently, comprehensively and in a very professional manner. Elizabeth has indicated that she is very happy to help, which is reflected in her communication, and I feel able to approach her with any questions. I have been very satisfied with the communication so far. Thank you.

Disgraceful operation. Utter incompetence. Poor communication. No action. Central office in Glasgow were just as useless as the useless lumps in regional management. Charging for services that were not carried out. Replacing one unless lump of a liar with someone incapable of carrying out the simplest of exercises.

One of the worst companies I have had the misfortune of dealing with (2016-2025), while living in Parklands Oval community, Glasgow.
Struggled to ever get a quarterly bill correct and in extreme cases took over 6 months to resolve.
In a community with a mixture of flats and houses, time and time again tried to get house owners to pay for things that were only relevant to flats.
No interest in imposing rules, stated in title deeds, that affected all, if too much of a bother to them!!!
Issues with ‘The Tower’ Maintenance and Lighting were ongoing for years and still not resolved when we moved out.
They are a company happy to take your money for over-inflated work, that was as little hassle to them as possible. Were continually changing Property Managers at our estate, which in itself should tell you something.
Happy to see the back of them and will ensure that I am never in the situation where I have to deal with them in future.
7/4/26:
In response to Newton’s Property ‘standard response’ to my comments.
The fact that you do not appear to know all the errors you have made over the years of managing Parklands Oval, is just testament to my thoughts on your company🙁

Newton factored a neighbouring estate and the ground maintenance was far superior to our estate. Following a successful campaign to change factors for which Newton were very helpful and gave us advice and even helped with printing information and voting packs which was a tremendous help (many thanks to Natalie at Newton’s Glasgow office) we joined Newton Property Management in Aug 2025 and it has been a positive experience. They have an office in the outskirts of Glasgow City Centre which on first impression is fresh, bright and spacious and the staff are friendly and helpful. We were assigned a property manager to whom we can approach should any issues arise on the estate and John Mann is most approachable and will help to resolve any issues that arise. Newton appointed Kirky Kuts as our ground maintenance contractor who has made a tremendous difference. All in all a very positive move and I can recommend moving to Newtons based on our experience.

Abbey was very quick and prompt to get back to me clarifying my financial query, a breath of fresh air compared to the previous factor!

Like many people I have had poor experience with factors. However, my experience with Newton (and especially Claire McDonald!) has changed my opinion of the sector. Always responsive and resolve any issues, no time lag in replying to emails and above all, honesty and openness. Newton say they put people before profits, and so far I have to agree!

Responds to contacts and has followed through on any matters discussed. I believe we have developed a good relationship with Euan since moving to Newton in February. Euan has visited our building on several occasions and has inspected recent work carried out.
Very happy .

I have been paying newton Inverness office for almost three years. I reported the issue that its contractor damaged my property during gutter cleaning in November 2023 with evidence submitted. The Newton staff promised in Owners Group AGM meeting in front of owners that it would be fixed by newton and its contractor. However, between November 2023 and now (end march 2026), it has not been fixed, and the third new staff has been appointed to manage our properties and working on solving it since April 2025. They missed the opportunities of fixing it in 2025 and now the damaged part around the gutter seem to be rotting. I have been giving the staff that chances to fix it. The staff emailed me that the contractor would contact me in February 2026. I waited for another month and no one (from its contractor and its office) contacted me.

When you try to find complaint procedures online, it’s not clear. There is no alternative email beyond Inverness office email to seek advice and intervention.

I emailed a few time to clarify what services I am receiving from newton by paying factor fee, and no response has been provided to clarify it.

Tamur Raza Unnisa helped me with a problem with rats at a development in Glasgow.
He was so helpful and the matter resolved very helpful.

Repairs completed promptly and to a Hohn level

In short they imposed late charges for two years before I signed the contract with or even knew about their existence. (The majority vote gave them access. I’m an oversees landlord)
I've never contested the money owed for services, but I couldn’t understand a liability for late fees before a contract was signed or I knew about their existence.

I think at a minimum its a liberty and most likely a clause which they benefit from regularly. In what other context can you be charged by a company before signing a contract or agreeing terms?  

Thankfully, they are no longer in the building after a majority vote to get them out, which they made as painful as possible for all involved. Overll not at all a positive experience.

Euan was very helpful and dealt with the issue really quickly. I was able to speak to Euan by phone at the first attempt which was appreciated.