JamStorage レビュー 

10/10 - professional and friendly and couldn’t have been better. Highly recommend.

We recently had some work done on our house and so had to put most of our furniture and large possessions into storage. While the collection and booking process was good and straight forward it was in the returns where the issues lie.

When we got our items back one of the drawers from our TV unit was missing. We reported this the same day and as we had purchased insurance through Jam vans we thought this would be a quick resolution.

As they could not locate the drawer they agreed to pay us the cost to replace the unit, however getting them to agree on an amount and actually make the payment took over 6 weeks. During this 6 week period they were never once proactive with communications, I had to chase them every time. They rarely replied to emails unless I called to get a reply and often I could not get through to the right person on the phone as only one person was authorised to discuss my complaint.

To fix this they need to be more proactive and own it when they make mistakes, they also need to have more than one person to handle complaints.

Edit: My review was initially two stars, however shortly after posting this I got contacted by a director offering an apology and partial refund along with an explanation for the issues and how they are working to improve. The inital review above remains unaltered.

Jamvans are the best company i’ve ever dealt with in London so far. They offer competitive prices, handle clients with care, and pay a lot of attention to detail.

Kane and Ollie specifically did a very good job. They were friendly, very organised and handled my belongings and furniture with a lot of care.

Will definitely be using them again in future.

Super friendly, on-time, careful, and quick. Definitely use again.

So these guys came and took away our flat. So far after 3 emails I have no literary or receipt. I have no idea if my stuff is safe at all. Very scary. At this point I wouldn’t use them

Always efficient, friendly and very helpful. Would definitely recommend!

We accessed the storage area for the first time today, and it was a great experience! From the moment we arrived, the staffs attended to us right away and provided clear, easy-to-follow instructions. The whole process was well organized, and their record-keeping is excellent, making everything smooth, efficient, and secure. Plus, when we checked our storage and the area, we were happy to see the area was neat and clean, showing their commitment to quality.

We’ve been using their service for a couple of years now, and both the pre-service and during-service experiences have been friendly, professional, and efficient. Whenever we have questions, there are no delays in their replies, whether it’s by phone or email; they respond promptly, which we really appreciate.

If you don’t need to access your storage frequently, JamVans is a fantastic option. The pricing is reasonable, and the service has been reliable since day one. It’s about a 45-minute drive from London, which is totally manageable, especially if you have a car. They also offer a collection service at a great price. I highly recommend JamVans for anyone looking for reliable storage solutions!

Great experience with James and Tomasz. Everything captured on the inventory list and moved with care and attention. Thanks for all your help and professionalism!

I loved loved loved this moving service so much that I asked to write a review. I wish I had this when I was storing things previously. The service is amazing, it's quick, it's easy, they're super accessible by phone, and they take good care of your stuff. It excellent cause you don't need to hire movers, transportation, or storage sperately. The employees are also super nice and helpful and really personable- it makes the experience of a stranger touching all of your belongings and doing heavy lifting on your behalf less awkward. The team is really professional but also easy going and up for problem solving moving issues or aiding in less ideal conditions. And each move of my entire dorm room lasted no more than 30 minutes.Can not recommend enough, thank you to James and David for helping me move today!

Harvey and team super nice. Always helpful

I cannot recommend JamVans enough if you want a stress - free move. We have a 13 month old baby and moved over the weekend from our flat to a house. Kane & Tom were brilliant: cheerful (always helpful when one is stressed), swift, tidy and even brought packing bags for our mattresses. Very professional !

Excellent experience with Oliver & Marlon specifically. Friendly, efficient - all the things you want in a removal service. Would definitely use them again !

Great customer service from the office from the beginning. Answering queries by phone or email very promptly. Called me a few time to check if everything was ok. Men were punctual, compassionate and careful. They were cheerful and helpful all the time.

Phenomenal service as always. I highly recommend JamVans for storage and shipping. In particular Martin was so helpful today.

Huge thanks to James and Kane for all their hard work today! They were super professional, efficient, friendly and entirely undaunted by the most awkward of furniture. Would be very happy to recommend them to anyone. Thanks again!

The team are very efficient, polite and friendly. They were very careful and considerate with our possessions.

Brilliant service from start to finish we used the full packing service for our move and it made life so easy. We are very glad we used JamVans and will recommend to all family and friends.

Very friendly people throughout the whole process. On the booking side, Ayden, Nikki, and Kirsty were very good at processing my booking, getting video walkthrough organised and were very responsive on email and helpful with all the questions. On the moving side, Kane and Ollie were great, no bother about anything, did the job with a smile and friendliness. Probably the first time I've had nothing break during the move, and this included plants! Great company, lovely people!

Zane and Ben arrived to help us move out of our flat before putting our fur iture into storage. On the hottest day of the year they were incredibly efficient and understanding of a lot of the last minute flapping. Unbelievably appreciated!

Great service! Kane & Ben were really chatty and lovely. Everything collected within 20 minutes. Quick and easy!

Will definitely contact JamVans with future enquiries.