Fast order & delivery. I got what I needed. Great, accurate order & delivery communications. I will use this company again. I can't offer a better compliment than that. 10/10.
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Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... ãã£ãšèŠã
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Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
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The only reason you did not get five stars is due to the unnecessary plethora of emails - over a dozen - trying to get me to order. I am capable of deciding that myself.
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Japebo.co.uk ã«ã€ããŠ
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Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound â making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. Thatâs why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device â ensuring the best possible sound experience and long-term performance. ð
ð Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
ð Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
ð¬ Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
ð Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
â We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
åœè©²äŒæ¥ã«ããèšè¿°
- Find the right product â without the hassle
- At Japebo, youâll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need â quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? Weâre here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid â both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. Weâre committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
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Fabriksvej 9A, 4200, Slagelse, ãã³ããŒã¯
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4.4
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Product not arrived yet! addons didn't work
Product not arrived yet!
offer to add to order didn;t work - put in code and the system added small order charge and postage
2026幎3æ24æ¥
Japebo.co.uk ããã®åç
Hi Ray, thank you for your feedback, and weâre sorry for the frustration.
According to the tracking, your order is due for delivery today. We have also sent you an email with the tracking details.
We would really appreciate it if you would consider updating your review once the parcel has arrived.
Best regards,
Mads â Japebo
Didn't realise came from Denmark soâŠ
Didn't realise came from Denmark so took longer than expected otherwise ok
2026幎3æ22æ¥
Japebo.co.uk ããã®åç
Thank you for your review, John.
We appreciate your feedback. Delivery times can vary depending on location, but we always aim to dispatch orders as quickly as possible. We're glad to hear everything else met your expectations.
If you ever need assistance, please feel free to reach out.
Kind regards
Micas â Japebo
Japebo.co.uk ããã®åç
Hi Peter, I hope your order has now arrived safely.
We completely understand your frustration with the delay, and we are sorry again for the longer delivery time.
If the parcel has now been delivered and everything is in order, we would be very grateful if you would consider updating your Trustpilot review so it better reflects the final outcome.
Thank you again for your order and for your time.
Kind regards,
Mads â Japebo
Good service
Good service supplying original equipment at a reasonable price. Even though supplied from Denmark delivery was within a week. Will definitely use again.
2026幎3æ9æ¥
Japebo.co.uk ããã®åç
Hello Geoffrey,Â
Thank you for your good feedback! Weâre pleased to hear that youâre satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please donât hesitate to contact us. Have a great day!
Japebo Suport
The product was described accurately
The product was described accurately, easy to order and arrived well packaged, ontime.
2026幎3æ20æ¥
Japebo.co.uk ããã®åç
Hello Trevor,Â
Thank you for your good feedback! Weâre pleased to hear that youâre satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please donât hesitate to contact us. Have a great day!
Japebo Support
A very efficient and speedy serviceâŠ
A very efficient and speedy service providing all my needs to keep my hearing aids functioning optimally.
2026幎3æ21æ¥
Japebo.co.uk ããã®åç
Hello David,Â
Thank you for your good feedback! Weâre pleased to hear that youâre satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please donât hesitate to contact us. Have a great day!
Japebo Support
Items delivered promptly
2026幎3æ7æ¥
Japebo.co.uk ããã®åç
Thank you for your positive feedback! Itâs great to know that your order arrived quickly.
We look forward to serving you again in the future.
Best regards,
Japebo
Japebo.co.uk ããã®åç
Hello,
Thank you for your feedback â we truly appreciate it.
Weâre sorry to hear that the delivery took longer than expected. We always aim to deliver as quickly as possible, but delivery times can vary depending on the destination and postal service.
If you have any questions about your order or future deliveries, we are always here to help.
Kind regards
Micas â Japebo
All sorted
After my initial issues with their response to non delivery of my order, the Company really stepped up and quickly resolved the issue and I now have received it. their action was decisive and very helpful.
2026幎3æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Japebo.co.uk ããã®åç
Hi Jean, I'm sorry to hear that you felt this way.Â
We do accept returns, but in this case the product packaging had been opened, which means the item could no longer be returned as it was not in resellable condition.
That said, we have tried to help by offering a discount on the product you need instead, as we would very much like to help you get the correct receiver. Please feel free to reply to the email we sent you and weâll be happy to assist further.
Best regards,
Mads - Japebo
Cleansing fluid ok but hearing aidâŠ
Cleansing fluid ok but hearing aid elbows did not fit my aid
2026幎3æ17æ¥
Japebo.co.uk ããã®åç
Hello Mike,
Thank you for your feedback. We are pleased to hear that the cleansing fluid met your expectations, but we are sorry that the hearing aid elbows did not fit your device.
There are many different models and variants of hearing aid accessories, and compatibility can vary. We always encourage customers to contact our customer service if they are unsure which product fits their hearing aids, and we are happy to assist in identifying the correct part.
Kind regards,
Magnus
Japebo Customer Service
Japebo.co.uk ããã®åç
Mr. Black,Â
Thank you for your good feedback! Weâre pleased to hear that youâre satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please donât hesitate to contact us. Have a great day!
Japebo Support
delivered ok
2026幎3æ13æ¥
Japebo.co.uk ããã®åç
Stephen,Â
Thank you for your good feedback! Weâre pleased to hear that youâre satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please donât hesitate to contact us. Have a great day!
Japebo Support
Japebo.co.uk ããã®åç
Hi Derek, thank you for your review!Â
Weâre glad to hear youâre happy with the product.
Kind regards
Mads â Japebo
Had some issues regarding product butâŠ
Had some issues regarding product but close these out
2026幎2æ27æ¥
Japebo.co.uk ããã®åç
Hi Alan,
Thank you for your feedback.
We appreciate you bringing this to our attention, and weâre glad to hear that the issue has now been resolved.Â
If there is anything further we can assist you with, please donât hesitate to reach out.
Kind regards
Thomas â Japebo
My order was to be delivered on 12thâŠ
My order was to be delivered on 12th March and it still isnât here on the 15th!
2026幎3æ15æ¥
Japebo.co.uk ããã®åç
Hi Garth, we are very sorry for the delivery delay.
Waiting more than a week for an order is of course longer than expected, and we completely understand your frustration. We can see that the shipment has now been delivered, but we sincerely apologize that it took so long to arrive.
If there is anything at all wrong with the order, please reply to the email we sent you and we will be happy to help.
Kind regards,
Mads â Japebo
Delivery failed
The post office have delivered the product to the wrong address unfortunately not one of my obvious neighbor's. Frustrating as I traveling abroad tomorrow and have now runout of replacements.
2026幎2æ21æ¥
Japebo.co.uk ããã®åç
Hello,
Thank you for your message, and I completely understand how frustrating this situation must be, especially when you are travelling tomorrow.
However, it looks like the postal service has not delivered the parcel to the wrong address. According to the tracking information, the package has been delivered to a collection point and has been ready for pickup since 11:44 today, rather than being delivered directly to your address.
We hope you will still have the opportunity to collect your products, and we wish you a very nice trip abroad. Your items will remain available for pickup at the collection point.
If you need any further assistance, please feel free to contact us.
Kind regards
Micas â Japebo
Very efficient
Very efficient, delivery time good considering it was abroad. Product is exactly what I wanted
2026幎3æ4æ¥
Japebo.co.uk ããã®åç
Hi Mary, thank you very much for your review.
We are delighted to hear that you were happy with the delivery time and that the product was exactly what you wanted.
Kind regards,
Mads â Japebo
Updated review
I cannot comment as my purchase has not yet been delivered!
The item has now been delivered. It is correct. However, the calendar provided to update the 'Date of Experience' will not permit entries beyond 8th March. It should read 11/03/2026.
2026幎3æ3æ¥
Japebo.co.uk ããã®åç
Kindly try this from outlook and if there is still no response letÂŽs close the ticket.
Japebo.co.uk ããã®åç
Hi Richard, thank you for your review!Â
Great to hear it was easy to order and that delivery was quick. We really appreciate it, and weâll be happy to help again anytime.
Kind regards,
Japebo Support
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