Jaz Hotel Group レビュー 

due volte in un mese nello stesso posto?? certo che si, quando trovi una struttura impeccabile, non ha un difetto. Accoglienza e simpatia del personale, camere pulitissime e grandissime, velocità nel room service 10 minuti, cucina eccelsa, mi han pure fatto il tiramisu a richiesta, mare indimenticabile, spiaggia pulitissima, i camerieri ti accolgono sistemandoti gli sdrai, portandoti bevande di ogni genere, animazione discreta ma presente, ragazzi attenti alle esigenze di ogni cliente. Varietà nel cibo, nulla a che vedere con gli altri Jaz,,il crystal è il top. Grazie a tutti i ragazzi dell'animazione, ai nostri camerieri Mamdoh gazer, Waleed elsify, eslam bedir che ci han coccolati con mille accortezze. Un grazie al general manager Nohail, al direttore reception Khaled e a tutti i componenti. Torneremo presto.

I stayed in Jaz Fanara in early December 24, great place, room good and cleaner excellent, food was varied, great pool and staff, particularly the Brummie waiter in the pool bar/restaurant, he couldn't have been more helpful. I also liked the ice cream and lollies available. The beach was good, could have done with a lift back up, lol.
Things that could have been improved were, a lack of bins around the pool, more signage (I didn't find out there was a hot tub, till the last day) the food could have been warmer and because of the wind I got hit in the back by a window blowing open, so we jammed the table in front of it, regretfully the same happened the next day. I didn't see a menu for the Italian restaurant. (surely there should be one on display outside, to see if you fancy it ?)
However, these minor irritants, won't put me off, I'll be back next December.
Thanks

Iberotel Palace, Sharm El Sheikh is absolutely amazing. Our first adult only hotel and definitely won’t be our last visit there. The place is immaculate, lovely gardens, beach is beautiful and clean. Special thanks to Ayman for your attentiveness on the beach, he always came to see us make sure we was ok. No sellers on the beach, other than a man and his camel everyday, but they didn’t really bother you. Just a very relaxing place.

Amazing fish so close to the shore too. You can pay reception $10 each bottle of water and a fizzy drink included in that price, for a 5-10 minute boat ride to the hotels private beach where you can stay for 2 hours, walk out a short distance into the sea and the water drops off to about 30 foot so you can snorkel. We have been to Egypt many a time, but we saw fish here we have never seen before. The staff of the beach were very attentive, didn’t expect to be tipped but we did anyway.

The main hotel is lovely, reception always smells beautiful and clean. Food in all the restaurants is lovely and hot. All the staff wherever you go within the hotel are amazing, extremely helpful, never expecting tips but very thankful when you do. The bar staff are forever bring popcorn, crisps, nuts to you with your drinks. Free crisps and ice creams at the beach bar during the day too, all you got to do is ask.

The staff in the Blue Marine restaurant are fab, special thanks to Momen Mohamed, Sami (restaurant manager), and Mohamed Arafa the sous chef. They all went above and beyond to make our mealtimes pleasant and relaxed.

The rooms were lovely and clean, fresh towels everyday, etc.
literally just across the road is a shopping arcade, which is lovely to walk around at night, felt very safe. The mosque is such a beautiful building, especially at night time. We seriously can’t fault anything at all, this is the first time we have ever said we will go back to the same hotel next year!

Whilst we were away we read some bad reviews, and was very unsure as to why people were writing them. Things like, didn’t find out about the free ice creams or crisps till the last day! If that’s all people have to complain about they need to get a life. We had no issues with the staff being rude which is something else we read, I do believe sometimes people moan for the sake of it!

If you are thinking about going to Sharm seriously consider this hotel, you won’t be disappointed at all.

This is our 2nd visit to this Hotel it is a little out of the way so Taxi is needed to go anywhere but its only 15 minutes from Airport. A warm welcome is received when you arrive. Observations from our 2 visits, 1 end of September and we have just come back home from our 2nd visit on 1st December 2024 All staff from Cleaners to waiters, chefs, reception and grounds men are all very polite and friendly. Animation team are ok in daytime but lacks entertainment in the evenings. Restruant food stills needs improvement a new head chef was appointed while we were there and by end of week small improvements could be seen and on the last day of our holiday our Lunch was very nice. Snack bar is what it say - Pizza and Burger and chips. Pool is lovely and clean but lack sun beds. There are a few shops and brilliant Salon which offer manicures, pedicures, eyebrows facials and hair. You do pay up front when booking but don't let that put you off Safa and Huda are lovely people and its their Salon, they are very good in all fields. I have had my hair Restyled, Coloured and Highlighted on both of our visits so if you stay at this Hotel pay them visit! Overall Hotel still needs some improvements but we came back because of the staff, the pool, the weather and to have my hair done and rooms very clean.

La mia prima vacanza al Jaz Makadina è stata semplicemente meravigliosa, mi sono ritrovato in un complesso organizzatissimo, con un personale attento e disponibile, siamo stati coccolati e serviti in tutto e per tutto, ottima cucina, ottimi Cocktel, ottimi servizi e pulizia stanze, personale della reception gentile e disponibile per qualsiasi problema, consiglio questa struttura a tutti.

Not a five star!! At all
Not a five star. Hotel is very tired, broken and chipped tiles everywhere. Rooms are very dated,the bedroom furniture has been painted to try and hide the wear and tear. The bedding is old and the beds need updating. Internet is shocking. Food is average at best. Staff were good.

Jaz in the city Vienna rooftop food was horrible. Truly disgusting full of some strange bacon type salt. The burger was full of it as were the chips. You know food is really bad if you can’t even eat the chips

Been visiting the Jaz Aquamarine since June 2014,, this Sept/Oct it will be our 23rd or 24th visit .
We've never experienced any problems in those 10 years . We've enjoy every aspects of our stays , especially staff from la pearla from
Remon
Mohamed ( Wafi)
Yousef
Nagwa
Mohamed
And all the great staff to many to mention.
Michelle Collin
Amhed Kassem a great boss who goes above & beyond his normal duties .

Thank you to all the staff from all the backrooms we never see , gardener's, maintenance staff etc
See you all 19 days time

August 2024
We recently stayed at Jaz Aquamarine for a special family celebration, including a 30th, 40th, and an engagement. The hotel is stunning, with beautifully maintained grounds, lovely pools, and a great location. Most of the staff were excellent—friendly, attentive, and hardworking. We’ve travelled extensively, visiting Egypt six times as well as other hot climates like India and Thailand, so we are well-versed in international travel. However, our experience at this hotel was marred by some serious issues that I feel compelled to share.

Unfortunately, 16 of us became very unwell during our stay, suffering from severe vomiting and diarrhea. We were not alone in this; many other guests also reported similar symptoms. Despite being well-traveled and usually healthy, we found ourselves very sick, which affected our holiday. We were advised by the hotel to visit the chemist just outside the complex, where we were charged £60 for medication. Later, another guest recommended a local mall where we obtained four lots of the same meds for just £10. The pharmacist at the mall even questioned why we had been given such strong antibiotics.

When we raised these concerns with the TUI rep and guest relations, we were blatantly told that no other illnesses had been reported, despite knowing that several guests had already reported being unwell. This dishonesty was very disappointing. We were offered an alternative hotel, but this came at an additional cost to us, which we found unacceptable given the circumstances.

The TUI rep also suggested that we visit the hotel doctor. After explaining that we could not afford this, he assured us that our insurance would pay upfront. We were considering this option until another guest warned us that she had been charged a substantial amount just for a consultation. To make matters worse, we were told that we would need to take our 6-year-old granddaughter to the doctor in person because he did not do room visits, even though she was very poorly, suffering from embarrassing accidents when she couldn’t reach the toilet in time. Another member of our party, a 10-year-old boy, also had multiple accidents and was deeply embarrassed.

The hotel did conduct stool samples for half of our group, but the others declined due to embarrassment. All of the samples that were tested came back negative, though my results never came back at all. This illness left us completely drained. While we did get to enjoy a few good days with the help of medication, it’s important to note that we paid for an all-inclusive experience, not to spend our holiday taking medication and staying in our rooms eating crisp sandwiches.

The guest relations team sent fizzy drinks, bananas, and crisps to our room and offered room service if we needed food, but none of us had an appetite, and we were scared to eat.

In addition, we found it nearly impossible to book the à la carte restaurants due to the size of our group, even though we had paid in advance at the time of booking. There were also disturbing incidents, including a man having an accident in the pool, a worker being carried out by two coworkers appearing unconscious, and another guest witnessing a staff member vomiting while on duty. After we reported our illness, we noticed a sudden increase in the cleaning of the toilets, which indicated an underlying hygiene issue.

It’s a real shame because the hotel is beautiful, and the staff are generally excellent, but there is clearly a significant problem that needs to be addressed. We paid a considerable amount for what was supposed to be a memorable holiday, but instead, we ended up eating crisp sandwiches most nights, afraid to eat much else.

I hope the management takes these concerns seriously and makes the necessary improvements because this hotel has the potential to be truly outstanding.

Jaz Makadi Oasis Resort.
We have just returned back from a 2 weeks stay here.
My personal opinion would be if you are English I wouldn’t bother, I did not feel catered for food wise I did not expect bacon and sausages for breakfast as I am aware of the country I was visiting but even beans and us to have beans on toast would have been nice.
Rooms would do with some updating, broken bathroom tiles just mastic sealed over.
The service from staff was hit and miss unless you weren’t English or gave a tip to obtain a good service. I am a strong believer in providing a good service to all and if you are to get a tip then it’s deserved.
Our cleaner was the best making my daughter little animals with the towels and would always check in in an evening to make sure we were happy absolute credit! And would be the reason for the 3 star review.
Comments were the same between the very few English holiday makers that they didn’t feel catered for and wouldn’t come back. The le’carte restaurants were a nightmare the book into unless you were up and crack of dawn to book on.
I know all the above sounds like massive negative feedback but outside of this we did have a lovely holiday but wouldnt go back just purely based on the food choices.

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Sehr geehrte Damen und Herren,

ich möchte meine Unzufriedenheit mit dem Jaz Mirabel Hotel zum Ausdruck bringen, da unser Aufenthalt leider nicht den Erwartungen entsprochen hat, die aufgrund der Selbstdarstellung des Hotels gesetzt wurden.

Nach einem langen Flug kamen wir um 6 Uhr morgens im Hotel an und mussten feststellen, dass die Zimmer erst ab 14.00Uhr verfügbar sind. Dies führte dazu, dass wir stundenlang auf unser Zimmer warten mussten, obwohl wir es bereits am Vortag bezahlt hatten. Während dieser Zeit konnten wir den Strand nicht nutzen, da uns die Rezeption darauf hinwies, dass wir noch keine Zimmernummer hatten.

Es war sehr enttäuschend, dass wir uns nicht wie in einem 5-Sterne-Hotel willkommen fühlten. Die Tatsache, dass wir unsere Koffer selbst auf das Zimmer bringen mussten, da kein Personal zur Verfügung stand, verschärfte die Situation weiter.

Ein weiterer großer Mangel war die Nutzung des Stegs, das nur von 14.00 Uhr nachmittags geöffnet war, und nur bei guten Wetterbedingungen. Ansonsten war der Zugang aufgrund des ständigen roten Warnflaggen nicht möglich. Auch der Strand, der um 11.00 Uhr morgens in ein großes Kochheises Wasserbecken verwandelt wird, war für Schwimmer kaum geeignet, da es nur begrenzte Möglichkeiten zum Schwimmen gab.

Zusätzlich fühlten wir uns im gesamten Hotel wie Gefangene, da es zahlreiche Einschränkungen gab. Die Situation im Restaurant war noch schlimmer: Der Service war unzureichend, insbesondere wenn man kein Trinkgeld gab, und das Personal schien dann desinteressiert.

Der Hotelmanager, besuchte täglich die Gäste und erkundigte sich nach deren Erfahrungen, aber es wurde offensichtlich nichts unternommen, um die aufgeführten Probleme zu beheben.

Insgesamt war unsere Erfahrung sehr enttäuschend, und wir würden dieses Hotel aufgrund der beschriebenen Mängel nicht weiterempfehlen.

Mit freundlichen Grüßen,

Marta Virag

This is our second stay at a Jaz hotel and have had a great experience every time. My husband and I had the pleasure of staying at Jaz Casa Del Mar Beach recently; the service was exemplary, I have never experienced a more hands-on/fully engaged manager (Ibrahim Inbraim Khalid), the staff are incredible and cannot do enough for their guests. The food in the main restaurant from Chef Osama and his team was sublime. We wouldn't think twice about returning. Planning on staying Jaz Asteria Beach in October this year.

Be wary when booking this hotel/group one of the first things they tell you is even tho you’ve booked ALL INCLUSIVE it isn’t any drinks from mini bar are charged pop is $3 even tho you can walk to the shop on site and buy them for less than a dollar when asking for a tea spoon for my boiled egg I was brought a wooden stick after much pain in explaining it’s for my egg they bought a spoon big enough to dig the garden with . We sat by one of they’re pools and there was no pool waiter for 2 days and also if the place gets busy there is no umbrellas so you’re exposed to the very fierce sun all day (very dangerous)

Visited jaz makaidi saraya resort in hurgada
Tajab the waiter could not do enough for us all the time we were there.
A credit to your service staff at the hotel.
Well done.

I cannot put into words how AMAZING this holiday has been. The staff are the friendliest and kindest people I have ever met, they are always smiling, always making sure we are happy and have everything we need. They are super understanding, kind and respectful in every single way, especially considering we locked ourselves out of our room 5 times! (Completely my fault!)

Every single member of staff, has honestly given their all to make us welcome and to make our stay the best it could be. No matter the time of day, there was always a smiling face to help you out. I would rate this resort/holiday 100000/10, the service is absolutely incredible. We have been treated like absolute royalty 100% of the time. They have made us laugh and smile day-in day-out. From the bar staff, to the cleaners, to the people who work in the restaurant. I could not flaw this hotel/resort in anyway possible!!!

As a ‘fussy’ eater, I’d happily say the the range of food was phenomenal, they catered to every person, and provided the widest range of different foods, desserts and drinks. We will be returning to this resort very, very soon. Best holiday yet :) After reading reviews stating “the rooms were dated, old” etc… I couldn’t disagree more, they are spacious, clean and beautiful Egyptian hotel rooms.

BIG shout out to Ahmed/Vin Petrol, the pool supervisor… the loveliest guy ever! And to Muhammad (our room cleaner) so so kind and we loved seeing the animals he’d make out of towels! And a massive shoutout to Islam & Mustafa, who work in the restaurant… always smiling, super helpful and very kind!😊 I typically never stay in a resort more than once, but this has all changed now we’ve visited Jaz Mirabel. You will not meet people like it😊😊😊

The Jaz Grand Marsa in Egypt was by far the worst hotel I have ever stayed at. For brevity:

Food - service was poor, food is low quality and the choices limited and bizarre (mash for breakfast?). Tables often had no cutlery and spoons a rarity. Hot drinks were self service but cold drinks had to be ordered (if you could find someone to take the order and wait 20 mins for it to arrive). Many staff spoke no or limited English and orders were often wrong.

Pools - two main pool areas. Larger pool was often crowded and music blaring so loud you couldn’t have a conversation. Only the child pool and a small annex pool were heated. Even in 80 degree plus weather the pools were cold and not many chose to take a dip, those that did often didn’t stay in long. The second pool area was quieter but also cold and not very clean. Film of suntan lotion was obvious on the surface, pond skippers lived in the water and pool lights were hanging out. When reported to pool staff they said they had reported them but management would not do anything unless guests complained in reception.

Being a desert, greenery required daily watering which started at around 4pm. The water used smelt awful! The hotel stank all evening and into the night.

Entertainment- the entertainments team worked tirelessly but the shows were poor, music depressing and only one bar with uncomfortable seats and no option to have a quiet drink.

Reps - prepare to be hounded every time you go to the pools or beach by reps trying to sell massages, day trips and excursions. First morning we were accosted 10 times in just the morning by reps trying to sell add ons.

Take euro’s. Shops in the hotel are limited, expensive and prefer euros to Egyptian pounds. The only shop with snorkel gear for sale wanted 50 euros for a pair of cheap poor quality flippers you could get before the holiday for £15. (Snorkel gear not provided on excursions)

Excursions- book through your holiday provider not the pestering reps as they may not have insurance or meet H&S standards.

Please Beware. Let me begin by advising any Disabled, especially any Wheelbound guests to think twice before visiting the following hotel.
The Grand Marsa Hotel in Marsa Alam, Egypt owned and run by The JAZ Group is sadly lacking in the fundamental importance of ensuring the well being of Disabled Guests, especially Wheelchair guests. Access to the Beach, the Jetty and other neighbouring hotels owned by this company are basically out of bounds DUE to the Impossibly dangerous Ramps. The Ramps are much much too Steep.Even the paths around the hotel have Steep inclines making it difficult for the carer to push wheelchairs. The Toilets around the Pool are not Wheelchair friendly as is the reception area which is only accessed by steep ramps. In it"s favour are the staff who went out of their way to help and assist. We have stayed at a number of JAZ hotels in Egypt and would willing recommend them but sadly this hotel does not fill that criteria.

I'll try to keep this brief. On our last evening at the hotel, we discovered a clever theft from our room safe: 500 USD and a pair of AirPods Pro were missing. Despite having two pairs of AirPods and a significant amount of cash in the safe, the thieves took only one pair and a portion of the money, perhaps thinking it would go unnoticed. Thanks to the tracking feature on the AirPods, we located them 32 km away in a cell phone shop. Unfortunately, we only realized something was amiss at 10 PM while packing for our morning departure, leaving us with no time to address the situation properly.

After reporting the incident to the hotel staff and expressing our frustration, their response was unexpected. They insisted on searching our entire room, including opening our packed suitcases and meticulously examining every item, under the pretext of ensuring we hadn't misplaced the items. This invasive search extended to considering a search of all seven rooms occupied by our 18-person group, though they only managed to search one other room before halting the effort.

Despite the hotel's decent standards by Egyptian measures and acceptable food, the incident with the safe cast a shadow over our experience. It's clear the theft involved someone with access to our locked room and safe, but identifying the responsible party seems impossible.

Attaching people responsible for searching our rooms (like we were the people responsible for the theft and a screenshot of our stolen items, as in, their location).

Wir sind wirklich begeistert! Dieses Hotel haben wir als Empfehlung von einer Freundin bekommen. Die Zimmer sind nicht die neuesten, aber diese unglaubliche Freundlichkeit und Aufmerksamkeit der Mitarbeiter haben wir bis jetzt in sehr wenigen Ländern zu spüren bekommen. Wir kommen wieder. Übrigens waren wir mit 3 Kindern hier: 16 Jahre, 5 Jahre und ein Baby (6 Monate). Keiner hat Durchfall bekommen, denn der Salat wird mit Mineralwasser abgewaschen und Eiswürfel auch damit gemacht. Zähne haben wir mit Flaschenwasser geputzt. Unser Zimmerpersonal war sehr sehr aufmerksam und hat in unserem Familienzimmer 3038 jeden Tag Figuren für unsere Tochter gebastelt. Die Bedienung beim Essen ist großartig. Manchmal standen sogar bereits unsere Getränke am Tisch. Wir danken vom ganzen Herzen für diese unglaublich herzliche Aufnahme.

Kontra:
- der Stand ist leider nur mittelmäßig. Man muss sehr sehr weit hineinlaufen, um schwimmen zu gehen. Vormittag ist Ebbe. Riffe sind keine.
- eines Tages wurde der Badspiegel gewechselt. Leider wussten wir nichts davon, dass Handwerker in unser Zimmer kommen. Eine Info wäre gut! So wurden unsere Sachen zur Seite geräumt und der Spiegel erneuert. Danach hat alles nach Silikon gestunken. Ein Anruf bei Rezeption ergab, dass wir ein Raumspray bekommen haben. Also wird auf Chemie nochmal Chemie draufgegeben. Wir waren mit einem Baby da und da möchte man keine Chemie!

Jaz Makadi Star & Spa
Ein tolles Hotel mit sehr freundlichem und bemühtem Personal, egal ob Kellner oder Gärtner!
Es war unser erster Ägypten-Urlaub und wir waren sehr zufrieden.
Bissl Jammern auf hohem Niveau muss ich dann doch: wir hatten ein Zimmer mit „Gartenblick“ was dann aber eher „Buschblick versteckt Straße“ war; hat uns aber nicht übermäßig gestört, nächstes Mal gibts „Poolblick“. Der Weg zum Strand ist kurz, der Strandabschnitt zwar recht überschaubar, jedoch sauber und auch hier sehr aufmerksames Personal.
Das Essen im Hotel kann ich auch nur mit „top“ bewerten; abwechslungsreich und lecker.