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JCP Hardware is a trusted UK supplier of uPVC window and door hardware, offering an extensive range of quality replacement parts for homeowners, tradespeople and businesses. With decades of industry experience, our knowledgeable team is here to help you find the right products, whether you are replacing a door handle, lock, cylinder, hinge, seal or another essential part. We are committed to providing quality products, competitive prices, fast delivery and friendly, reliable customer service. Customer satisfaction is at the heart of everything we do, and we always aim to make ordering replacement hardware as simple and straightforward as possible.
Unit 1A, Barncoose Industrial Estate, TR15 3RQ, Redruth, 英国
4.4
20件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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First class company ordered on the website on Wednesday delivered on the Thursday will definitely use again and reasonable prices. We'll done
JCP Hardware からの回答
Thank you so much for your review! We’re really pleased your order arrived so quickly and that you were happy with our prices and service. We really appreciate your support and look forward to helping you again.
Regards
JCP Hardware Team
I ordered 1 Avocet ABS MK3 Ultimate 3 Star KA Keyed Alike Anti-Snap Euro Cylinder. The product page offered two options: “Key to Existing Lock Code (No Keys Supplied)” and “Keyed Alike (3 Keys Total, Min 2 Locks)”. However, for a single-cylinder order both options lead to the same result: no keys are supplied. As a result, I had to order keys separately at additional cost.
I emailed customer service twice and raised my concern that both options lead to the same result when only one cylinder is ordered, but they did not address my point. I also submitted a review on their product page raising this issue, but it has not been published.
Be careful when placing your order.
That said, I still give them 3 stars because the cylinder and keys work as expected.
JCP Hardware からの回答
Hello,
Thank you for your review, and also for taking the time to point out your experience so clearly.
I am sorry for the confusion caused when ordering your cylinder.
Having reviewed this again, the issue arose because the order for a single cylinder was placed as “Keyed Alike (3 Keys Total, Min 2 Locks)” and an existing ABS key code was also entered. In this situation, the cylinder was produced to match the existing code, which meant keys were not supplied as standard. We do appreciate that this was not clear enough on the listing, and we understand why this caused frustration.
Thank you for bringing this to our attention. As a result of your feedback, we have now updated the listing to make this clearer for future customers and to help avoid the same confusion happening again.
Regarding your comment about the website review, I can confirm that your review is live. Reviews do sometimes take a little time to appear because they pass through spam checks and moderation before being published.
Please email our customer service team and request a refund for the 2 keys purchased, and they will get this arranged for you.
Thank you again for highlighting this. We do genuinely appreciate the feedback, as it helps us improve both the listing and the customer experience.
Kind regards,
Customer Support Specialist
JCP Hardware
They are the most helpful company I've ever come across. They talked me (a rank amateur) through everything I needed to know - I've never changed a lock before and the end result is just what I wanted.
JCP Hardware からの回答
Thanks so much for your review, it genuinely means a lot to us.
We’re really glad we could talk you through everything and that you got the end result you wanted. If you ever need a hand with anything else, just give us a shout!
All the best,
The JCP Hardware Team
Recently purchased replacement cranked window handles. The website is great. Wide selection and good stock levels. Very competitive price and fast free delivery. Excellent service as usual from this great company. It does not get any better than this...............highly recommend..
JCP Hardware からの回答
Thank you for leaving us a review! We’re thrilled you found the cranked window handles you needed and that the website, stock levels, pricing, and free fast delivery all hit the mark.
If you ever need help with sizing, spindle lengths, or matching finishes across your windows and doors, just give us a shout, our team’s always happy to help.
Thanks again for the high recommendation and for choosing JCP Hardware.
All the best,
The JCP Hardware Team
Having recently broken my back door handle, and discovering that it was a uncommon size, I stumbled across JCP's website. Clearly set out, with all information readily available, made my shopping experience exceptionally better during a stressful moment.
I found a few options in my size, which were competitivley priced. Many different delivery options were also available (thankfully!) and I opted for the "Premium Tracked 24", at a respectable £4.99. Item was packed well and arrived in perfect condition.
Overall I'm well impressed with JCP Hardwares and will be recommending to all family and friends.
Thank you :)
JCP Hardware からの回答
Thank you so much for the review and for trusting us at a stressful moment. We know how frustrating uncommon handle sizes can be, so it’s great to hear our site made finding the right fit quick and clear.
I’m delighted the options in your size were competitively priced, that Premium Tracked 24 did the job, and your order arrived well packed and in perfect condition. That’s exactly the experience we aim for.
If you ever need help with fittings, matching finishes, or anything else for your doors and windows, our team’s here and happy to help. And thank you for recommending JCP Hardware to family and friends, it means the world to us.
Thanks again for choosing us!
The JCP Hardware Team
Great easy to navigate web site. Very competitive pricing. My order arrived on time and as specified.
What is there not to like?
.
JCP Hardware からの回答
Thanks so much for your review! Great to hear you found the site easy to use, the prices competitive, and your order arrived right on time. That’s exactly what we aim for!
Your feedback means a lot to us, and we look forward to serving you again soon.
JCP Hardware Customer Support Team
I had recently moved into my home and the hinge on my bi folding doors sheared off.
The previous owners had no idea who had installed the doors, so I was having a nightmare to find the right hinge as there are thousands on the market.
I approached JCP Hardware and Jonathan was so helpful in pointing me to the right part but with no benefit to his company.
I am enormously grateful and recommend their company for their help and kindness without any financial benefit to JCP Hardware
JCP Hardware からの回答
Thank you for your feedback about your experience with JCP Hardware. Stories like yours are exactly why we're in this business, to help people solve problems.
Finding the right hardware for bi-folding doors can be incredibly challenging, especially with the vast array of hinges on the market. We understand how frustrating this situation can be when you're trying to get your new home in proper working order.
I'm delighted that Jonathan was able to point you toward the correct replacement part. This kind of technical guidance is something we pride ourselves on at JCP Hardware, sharing our specialised knowledge to help customers navigate the often confusing world of replacement door hardware.
Thank you again for taking the time to share your experience and for recommending our company. We truly appreciate your support.
JCP Hardware Customer Support Team
Would highly recommend JCP Hardware. Ordered a pair of 135° stays for my French doors. They came with clear instructions and arrived on time. They have transformed my french doors and outdoor space and at a reasonable price.
JCP Hardware からの回答
Thank you so much for your words and recommendation! We're delighted to hear that the 135° stays for your French doors arrived on time and with clear instructions. It's good to know they've made such a positive difference to your doors and outdoor space.
At JCP Hardware, we strive to provide quality products at reasonable prices, and feedback like yours lets us know we're on the right track.
We appreciate you taking the time to share your experience with others.
Please don't hesitate to contact us for any future door and window hardware needs!
Best regards,
The JCP Hardware Team
Ordered replacement upvc window epag lock assembly but made mistake on the type. Make sure you check if you need a "offset" or "inline" type. I needed offset where the plate is against one side nearest the handle side, rather than in centre.
But they gave full refund after I returned it and ordered correct version.
Good stock, service and delivery.
JCP Hardware からの回答
Thank you for your kind review! We're glad to hear you were able to get the correct replacement UPVC window espag lock assembly in the end. Your tip about checking for "offset" versus "inline" types is a great reminder for other customers – it's an easy detail to overlook!
We always aim to make the returns and refund process as smooth as possible, so we're happy we could assist you. If you need any further help or advice in the future, don't hesitate to reach out.
Thanks again for choosing us, and we appreciate your feedback.
Best regards,
The JCP Hardware Team
Good service arrived promptly 1/3 of price of anywhere else and even postage was free - fitted lock gear myself - all done fraction of price - thanks JCP
JCP Hardware からの回答
Thank you so much for your review! We're thrilled to hear that you were satisfied with our service, pricing, and speedy delivery. It’s great to know that the lock was a perfect fit and that you were able to install it yourself. We’re always here to offer quality products at competitive prices, and we’re glad it made a difference for you. Thanks again for choosing JCP!
Best regards,
The JCP Hardware Team
Was struggling to find a replacement door handle for our conservatory -it's getting old and sizes have changed!
Used this website, and found a suitable replacement easily -all dimensions clearly shown.
Ordered these handles, some euro lock upgrades and new window handles to smarten things up!
An easy to use website, competitive pricing & quick delivery -nice one!
JCP Hardware からの回答
Thank you for your fantastic review! We're delighted to hear that you found the replacement door handle for your conservatory with ease on our website. It's great to know that our detailed dimensions and user-friendly interface helped you make your selection.
We're also pleased that you found our prices competitive and our delivery prompt. Your feedback motivates us to continue providing excellent service and products. If you have any more needs in the future, we're here to help!
Best regards,
The JCP Hardware Team
Needed to upgrade door locks having used jcp before it was easy to find what I needed on their website easy to order and first class service again well done jcp
JCP Hardware からの回答
Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that you found it easy to upgrade your door locks through our website and that you received first-class service. We strive to make the ordering process as smooth as possible and it’s great to know we met your expectations once again. If you need any further assistance, don’t hesitate to reach out. Thanks for choosing JCP!
I ordered some Trojan Flag door hinges and had been quoted a great price and delivery was in 2 days.
Great service and thank you
JCP Hardware からの回答
Thank you for your feedback! We’re delighted to hear that you were pleased with the price and prompt delivery of the Trojan Flag door hinges. Our team strives to provide great service, and it’s wonderful to know we hit the mark for you. If you need any further assistance, please don’t hesitate to contact us. Thanks again for choosing JCP!
Absolute scammers no show on the item that I payed for and no attempts to refund (lost my money)
JCP Hardware からの回答
Hello,
We are truly sorry to hear about your disappointing experience. It is never our intention to leave a customer feeling that they have been scammed or their concerns unaddressed. We understand how frustrating it can be to not receive an item you've paid for, and the added stress of dealing with refund issues only compounds the matter.
We would like to assure you that we take these concerns very seriously. We are committed to transparency and integrity, and it concerns us deeply that you've had such a negative experience. Please allow us the opportunity to make things right.
To address this issue promptly, could you please reach out to us directly with your order details ? This will allow us to investigate what went wrong with your order and expedite the refund process. We assure you that we will do everything in our power to resolve this matter to your satisfaction.
Once again, we apologise for the inconvenience and distress this situation has caused you. We value your business and hope to have the opportunity to regain your trust.
Regards
JCP Hardware
excellent service.Kept me informed of orders progress until delivery. Was well impressed. Would recommend.
JCP Hardware からの回答
Thank you for taking the time to share your experience with our service. We are delighted to hear that you had a positive encounter with our order tracking system and overall delivery process.
Your kind words mean a lot to our team. We're thrilled that we were able to meet your expectations, and we greatly appreciate your recommendation. Customer satisfaction is our top priority, and reviews like yours reaffirm our commitment to providing exceptional service.
We look forward to serving you again in the future. If there's anything else you need, please do not hesitate to reach out.
Warm Regards,
John
Cheapest for what l wanted. Fast delivery with frequent tracking updates to my phone. Recommended.
JCP Hardware からの回答
Dear Customer,
Thank you for taking the time to leave such a positive review on Trustpilot. We are delighted to hear that you found our prices to be competitive and were pleased with the speed and transparency of our delivery service.
Your recommendation means a lot to us, as we strive to provide the best possible service to our valued customers. Please do not hesitate to reach out if you have any further needs or queries.
We look forward to serving you again in the future!
Best Regards,
John
Very helpful customer service. The replacement Yale lock was very priced compared to other online retailers. Arrived very quickly once ordered. I will be using JCP services again. Well done guys.
JCP Hardware からの回答
Hi, thank you for your review. Feedback is very important to us as it tells us how we are doing and when it's positive we know we are getting things right. Thanks again.
Kind Regards
JCP Hardware
Window installation firm let me Downey not supplying patio door handle so looked on t'interweb and got a few companies, sent an email and sketch and John replied with a possible replacement but queried email of my dimensions which I rechecked and found his was correct. After telling the window installation company Notton bother ( after waiting 6 weeks for a handle) I ordered the handle Wednesday evening, arrived today (Friday), straight forward replacement, fitted in 10 minutes. Would recommend using them.
JCP Hardware からの回答
Hi, thank you so much for taking the time to leave a review, its good to know you are happy with our products and services. Should you need advise in the future, please don't hesitate to get in touch with us.
Kind Regards
JCP Hardware
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