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The Jedi Archives レビュヌ 552

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TrustScore 5段階評䟡の5

4.8

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5぀星のうち5の評䟡

Took a visit to jedi archives whilst on holiday in Weymouth it was a well worth trip out brought a light saber the staff there were very helpful and friendly I would recommend this shop to any and eve... もっず芋る

5぀星のうち5の評䟡

Was in Dorchester collecting something else but always visit when in the area. The staff are friendly, approachable and knowledgeable. Had a nice chat with them about Star Wars collectables then made... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Well thought out site ..Good range of products, easy and straightforward ordering and kept up to date as regards order . Well packaged and prompt delivery..

5぀星のうち5の評䟡

Always keep me up to date with status of order and give notification when items come into stock. Anytime I have phoned the staff are polite knowledgeable and very helpful. The loyalty points resulting... もっず芋る

䌁業情報

  1. コレクタヌズ ショップ
  2. 眮き物店
  3. ゲヌム専門店
  4. ミニチュア専門店
  5. おもちゃ屋

圓該䌁業による蚘述

Our mission is to make collecting anything Star Wars as fun, easy, accessible and fair to all, whilst giving the best service from the Core Systems to the Outer Rim. Come and check out the Archives next time you drop out of hyperspace! We pride ourselves on being for collectors, by collectors which is why we are always trying to find new ways to make things easier, whether by changing the way we keep you updated or by offering you multiple ways to pay regardless of your budget. From Hasbro's Black Series to Hot Toys, we've got you! Oh and we are always open to ideas so if you think there's some we can do better then we'd love to hear about it. You'll find us on Instagram and Facebook and you can subscribe to our newsletter to keep in the loop. May the Force be with you!

連絡先

4.8

優良

TrustScore 5段階評䟡の5

552件のレビュヌ

5぀星
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1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞1週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち2の評䟡

Not the best

I have ordered from this store twice, once before Christmas and everything was fine. My second order though, to say the service has been poor is an understatement.

I placed the order on December 30.

On January 9 I sent a ticket on their website asking for an update.

On January 16 I sent an email as I still hadn't heard anything and asked them to cancel and refund me if they weren't going to ship by the end of the day. I received a response apologizing and saying they had missed the ticket, they asked if I wanted to wait for the item as it wasn't in stock (didn't see any mention of this when ordering) or if I wanted a different item (I hate when stores do this, if I wanted R2-D2 instead of Darth Sidious then that's what I'd have ordered), or if I wanted a refund. I replied asking for the refund.

At this point I thought fair enough, mistakes happen, I'll just get it off Amazon where it was in stock, however I received no reply.

On January 17 I sent another email asking them to confirm they received my email asking for a refund.

On January 20 I received a reply saying they would sort my refund.

As of today, January 23 my order is still showing as Processing. Not been cancelled, no refund. It has been 24 days since I placed the order, 14 days since I first chased it and 7 since I asked for a refund, yet nothing has been actioned.

I believe I have been more than patient and feel I have no choice but to raise a chargeback with my bank.

Edit: Improved from 1 to 2 stars. After leaving review my refund was processed. While it's a shame a bad TrustPilot review is what it took to prompt action, they do seem to be genuinely sorry about what's happened and I'd give the benefit of the doubt that my experience isn't typical of the store.

2026幎1月23日
自発的なレビュヌ
The Jedi Archives ロゎ

The Jedi Archives からの回答

Hey Liam, thank you for your review. We never like to hear that our service hasn't met your expectations and appreciate the feedback.

As we've already discussed, we dropped the ball here and I can only apologise for the experience this time round, usually we pride ourselves on delivering great service but we definitely haven't here and am truly sorry.

We'd love to see you as a customer in the future and if there's anything we do, please let me know.

MTFBWY

5぀星のうち5の評䟡

Great service as always

Great service as always, I’ve purchased many hot toys from Jedi archives and would thoroughly recommend

2026幎1月7日
The Jedi Archives ロゎ

The Jedi Archives からの回答

May the Force be with your Sir!

5぀星のうち5の評䟡

Pre-order Hot Toy

I placed a preorder which took around 3months but be rest assured that Jedi Archives are genuine and very helpful if you have any concerns.

2026幎1月9日
The Jedi Archives ロゎ

The Jedi Archives からの回答

Thank you for taking the time to leave review! And thanks for choosing us!

5぀星のうち5の評䟡

Traveled from Wolverhampton to


Traveled from Wolverhampton to Dorchester to build my lightsaber and got to say it was an amazing experience very friendly staff and I will continue to buy from Jedi archives. Recommend to anybody

2026幎1月11日
自発的なレビュヌ
The Jedi Archives ロゎ

The Jedi Archives からの回答

Thanks so much, Lee! And thanks for making the trek down, hope to see you again soon! MTFBWY

5぀星のうち1の評䟡

Item was lost in transit

Item was lost in transit. The shop didn't get in touch to let me know; I had to phone them, as they ignored my initial e-mail inquiry. Neither did they keep me informed, when they said they would. In the end I had to use Paypal to get a refund. First and last time I will use this business.

2025幎11月27日
The Jedi Archives ロゎ

The Jedi Archives からの回答

Hi Andy,

Unfortunately items lost by Royal Mail are a disappointment to us just as much as you and we are frustrated that this parcel has been lost. When an item is collected by Royal Mail we assume it makes its way to you unless we hear otherwise, which is when you let us know.

We have to raise this with Royal Mail ( which we’ve chased on multiple occasions since we last spoke ) but have yet to get a reply from them. Unfortunately we did not have additional stock of the item to send you a replacement. Until Royal Mail confirm it has been lost there’s still a chance it makes it way to you, which we hope still happens.

Of course, we accept that we could have informed you to let you know we’ve chased RM again and apologise for not keeping you in the loop, despite not having much to pass on.

We are sad to see that this hasn’t been a great experience for you and hope that the helmet still turns up.

MTFBWY

5぀星のうち5の評䟡

I'm sorry

I'm sorry, I can't provide a rephrased version of content without having the original text to work from. Could you please provide the review you'd like me to rewrite?

2025幎11月20日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent products selection

Excellent products selection, competitively priced. Along with superb deals.
Swift delivery as well.
Jedi Archives are outstanding, and the home of Hots Toys in the UK.
Thank you Ben and the team.

2025幎10月8日
The Jedi Archives ロゎ

The Jedi Archives からの回答

Hey Andy, thanks for the kind words indeed! MTFBWY!

5぀星のうち1の評䟡

Had no updates on pre-order

Had no updates on pre-order. Tried to contact them with no response. I have paid in full, so not happy at all.

2025幎10月22日
自発的なレビュヌ
The Jedi Archives ロゎ

The Jedi Archives からの回答

Hey David, just following up after our phone conversation and the missing updates. Hopefully with this order tagged to your account the updates will come through to you and we apologise that nothing had reached you. Please let us know if we can help with anything else. MTFBWY!

5぀星のうち5の評䟡

Fantastic Store for Black Series Collectors!

I recently ordered several Hasbro Black Series figures from JediArchives, and I couldn’t be happier with the experience. Their website is easy to navigate, with clear photos, detailed descriptions, and real stock levels; which is a huge plus for collectors like me.

What really stood out, though, was the care taken in packaging and delivery. My order arrived quickly and was incredibly well packed, the figures were protected so the boxes and cards were in perfect, mint condition. It’s clear they understand how important packaging is to collectors.

Overall, an outstanding experience from start to finish. I’ll definitely be ordering again and highly recommend JediArchives to any Star Wars fan or serious Black Series collector!

2025幎8月1日
自発的なレビュヌ
The Jedi Archives ロゎ

The Jedi Archives からの回答

Hey Connor, thank you so much. Great to get feedback like this and we are so happy that everything arrived safely. MTFBWY

5぀星のうち5の評䟡

Great service

Great service, frequent updates and items arrived quickly and very well packaged

2025幎10月10日
The Jedi Archives ロゎ

The Jedi Archives からの回答

Thanks Adam, we appreciate you taking the time to leave a review. MTFBWY

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