Jenn-Air レビュー 99

We purchased a home that had a $5,000 oven from JennAir installed just two years prior. Within only a few years, we started getting an error saying a button was stuck, and the oven became unreliable.
When we reached out for support, JennAir was completely unwilling to help or offer any type of solution. For a premium brand at this price point, that level of customer service is unacceptable.
An appliance like this should last far longer than 6 years. We are not replacing a $5,000 oven this soon.
Very disappointing experience. I would not recommend JennAir based on both product reliability and lack of support.

jenn air built in micro wave. just out of a 5 year warranty it breaks down. 3 months and several visitts its still not working. 3 weeks since the last visit and they tell me they will order another part which was already replaced
they arent willing to do anything do not buy, there are better brands to buy

Extortion. We are a certified servicer for JennAir, who is extorting us for higher prices on parts. They are not sending us parts through their dealers and extort us to buy parts direct. Parts bought through dealers are charged 2 times less, but are never sent out. They are sitting on backorders. Direct parts get charged twice a much and are sent out same day. What shame on a major manufacturer in America. I thought customers should know this happening with Whirlpool brand in 2026

Four years into a 5 year warranty a circuit board went out on our $6000 Jenn Air Oven sold to us by
Best Buy/ Pacific Sales. The seller was of no help. We have been without an oven for 4 months and they keep telling us the part is coming...first Feb. then March 10, now end of March....and they will pro rate a new oven. Really why would I buy another Jenn Air product that won't be warrantied, and why should I have to buy a new oven for $5000 that actually the measurements have changed and won't fit in the opening?

I purchased all Jennair appliances. My wall oven has been replaced after 2yrs of use and that took 20 months to replace. I now am waiting 3 to 4 months for a new control panel for the second stove. These appliances are supposed to last 15 yrs. I do not recommend these.

Jennair is the absolute worst. Customer service is non existent. My oven would preheat and emit an ear splitting ultrasonic tone that caused my dog to tremble and cower. Repeated contact with Jennair proved fruitless. They just didn’t care. If you have dogs, steer clear.

Worst customer service with resolving a parts issue that later after 1 month of back and forth led to sending new microwave appliance and they placed order which which again was backordered and no update from customer service agent lead who did 0 follow-ups. so frustrated calling them each time and they have no ETA on when they will ship it. Its been 2.5 months without microwave working and they hardly care about customers. Seriously they need to trim down leadership for this company or just ban this company with such worse customer experience of high value products.

Poor services, bad customer service, proposed the most expensive solution while the fix could be done at a low cost.
Avoid them if your product is no longer covered under warranty and use a local technician.

Less than 3 years ago I purchased the built in microwave oven from Jenn Air. About a month ago the touchscreen started not working. I can’t operate it because there is no physical button. I recently bought a less than $100 microwave from Toshiba on Amazon while waiting for the replacement part (on back order) and it’s so much better than this Jenn Air crap which costs 30 times more. Pure GARBAGE!! Stay away from Jenn Air. I should have gone with Samsung or LG. I’m so frustrated.

I have been a builder for 40 yrs. I used Jenn-air products based on their quality product UNTIL my 3 yr old hood fan stopped working and can't get a replacement based on " Backorder " I can't cook without smoke setting off detector and have NO answer on how long the fan will be on backorder. I bet they are still installing fans ion hoods they are selling!! DISGUSTED!

Trash oven and microwave combo. Touch screen not working. Part on backorder now for over a month. Do NOT buy.

3 years ago I invested in a double wall oven from Jenn-Air (yes, *invested*). The main electronic component died, and we've been waiting 3 months for the part, repeatedly being told 'it's on back order and we can't tell you when it will be available'. Every attempt to reach anyone for actual help, or more meaningful information, has failed. I'm absolutely appalled at a 'luxury' brand that totally fails to provide any customer support.

If I could choose a zero star score, I would. We purchased Jenn Air products for our new kitchen in 2020, and already most appliances have failed, including: induction stovetop, refrigerator, freezer, microwave. It’s absolutely and utterly unbelievable how disappointed we are in our Jenn Air appliances. Do not buy them…period.

I shopped for Jenn-Air 5 years ago, Hate the refrigator, it stanless steel and rust is coming thro, had a stove top which I really loved but the 3rd year, after warranty, parts were still under warrenty and the element blew, just wanted my part for the stove, they could not replace the part, don't make the part anymore, so they could and would not replace it, so I went with a different stove top after dealing with them for 3 months. Had to recut my counter top. Have a dishwasher, oven with microwave, so far so good. I would Not ever get Jenn-Air. Every thing was put in my new home around mid.2019. I finely wanted to put in the review because of my refrigator, now rusting.

Our ovens are 10 years old with very little use. A board went bad and Jenn Air says they don't make the part any more and I have to buy a new oven. What horrible customer support. Ovens don't wear out that fast. How nasty to discontinue support and make you throw the expensive ovens in the junk pile.

I purchased a JennAir refrigerator three years ago, and unfortunately my experience has been very disappointing. Within these three years, the refrigerator has had multiple issues. Every time I contacted customer service, they apologized and sent a technician, but the solution was always to replace parts of what was supposed to be a brand-new fridge.

Several different parts have been changed over time, yet the problems never fully stopped. On my last call, a manager told me that JennAir would replace the refrigerator if further issues occurred but they did not.

Now, I am facing another problem: the refrigerator door is not aligned, and this alignment was done by JennAir technicians themselves. When I contacted customer service again, I spoke with a manager named Max, who said that this problem was our fault due to improper door alignment, even though the alignment and previous repairs were handled by JennAir. He also mentioned that the earlier part replacements were related to airflow issues.

After three years of repeated problems, technician visits, and part replacements, I am extremely frustrated. I expected much better quality, reliability, and accountability from a premium brand like JennAir. Sadly, my experience with both the product and customer service has not met those expectations.

We purchased a JennAir wall oven and separate microwave convection oven a little over 11 years ago. The touch screen control panels on both ovens failed with the same error code on average once a year. (And that with minimal use.)

Failure would occur when not in use and repair was very expensive each time when not under warranty. The last time they failed (both at the same time) replacement panels were 3 months back ordered forcing us to purchase a table top oven to get us through Thanksgiving and Christmas that year.

I have kept the JennAir ovens going by turning off power at the circuit breaker and only using them a couple times a year. The rest of the time we rely on the inexpensive table top.

Based on my experience and in my opinion. Absolutely the worst set of appliances we have purchased. If that were an option, would have rated Zero stars. Advertised as high-end with a premium price tag. Bought all appliances from this brand by trusting the parent Whirlpool brand. Bad workmanship on trims, cooktop burner labels that are stenciled on and disappear with regular non-abrasive cleaning. To top it off, installation by Best Buy was an unmitigated disaster- shoddy, uncaring…never again!
Microwave magnetron gave up just outside of warranty, now dishwasher is malfunctioning. Stove hood has such sharp edges that one could easily lacerate one’s head. Buyer beware!

I have purchased the high in Jenn Air ovens - $3,000 every 3 years because the control boards keep failing - never again - tired of changing out ovens.

we purchased a complete set of appliances from Jennair in 2017 - this included a wall over/microwave and a gas oven range.
Over the past 7 years they both have shown error code -Error code F2E1 stuck shorted - year one they replaced the panel - instructions have been cut power turn it will reset - that is until now August 2025 - multiple calls no answer - chat bot offers 20% off a new one (unit is upwards of $8000) and the part is $2700 - but back ordered indefinitely - if we had done our due diligence we would have read how many of their oven units have this issue - i want to believe they would fix it and look after previous customers but here we are .......... regardless there will not be another whirlpool or Jenn air product - their customer service is sub par at best - if you can even get through their operator