Jewson Hereford We have had to keep phoning them to track the order of some concrete posts - paid over £2000 and still we are being told different days for delivery, then it doesnât arrive with no... ãã£ãšèŠã
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We consistently receive excellent service from the Lower Addiscombe Road Branch in Croydon. The assistant manager Tom is quick to respond to telephone calls and emails and deliveries are well managed.... ãã£ãšèŠã
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Had to order some heavy duty stuff and it was promptly and neatly delivered, but the only problem was it was delivered on a wooden crate that they would not take back after I emailed them. Had to s... ãã£ãšèŠã
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Called up the Leiston branch to see if they had loo seats, and if they didnât have the right one, would they order? Said yes. So drove to Leiston, they didnât have the right one, said they would hav... ãã£ãšèŠã
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Official Trustpilot page for Jewson, part of STARK Building Materials UK. With branches from the Scottish Isles to Penzance, youâre never far away from great service, expert advice and the highest quality timber, building materials and services from Jewson. Since opening our first branch in 1836, weâve expanded to offer a wide range of supplies for all trades including building materials, roofing and landscaping. From the everyday essentials, such as bricks and timber to specialist equipment. You can also find kitchen and bathroom showrooms nationwide, as well as a trusted Tool Hire service. Please note that www.jewson.co.uk is our only official website. Reviews relating to purchases, services and experiences with Jewson should be associated with this business profile.
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Been in several times now
Been in several times now. Met Steve at Jewson Retford the branch manager. Put me in touch with his sales rep. . E mails responded to promptly. Couldnât do enough for me. Better experience customer service wise than 2 years ago. Team were very attentive
2026幎6æ16æ¥
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Jewson ããã®åç
Thank you for taking the time to leave such a positive review! We're delighted to hear that Steve and the team at our Retford branch provided you with such a great experience. Delivering great service and expert support is something we strive for, so it's fantastic to know that your enquiries were handled promptly and that the team went above and beyond to help.
It's especially encouraging to hear that you've noticed an improvement in our customer service compared with previous visits. We'll be sure to pass your kind comments on to Steve and his team.
We appreciate your continued custom and look forward to welcoming you back again soon.
The staff were excellent, friendly and accommodating - thank you very much ð
Only popped in for a couple of bags of sandððð
2026幎6æ5æ¥
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Jewson ããã®åç
Thank you for your lovely feedback, Melody! We're glad that our team were accommodating and were able to assist you with the sand you needed. We hope to see you in one of our branches again soon.
Harpenden branch
Jake at Harpenden branch was rude. There were hidden charges that were NOT told to us. Only positive was Sarah (Branch Manager?) was lovely and helped sort the issue, however I would not use Jewsons again.
2026幎6æ3æ¥
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Jewson ããã®åç
Hi Gemma, we're sorry to hear that your experience at our Harpenden branch did not meet your expectations, particularly regarding the level of service you received and the charges you encountered. We understand how frustrating this can be.
We're pleased to hear that Sarah was able to assist you and help resolve the issue, and we'll be sure to pass on your kind comments to her.
We'd welcome the opportunity to better understand what happened and learn from your experience. If there are any specific details you'd like to discuss, please feel free to contact our central customer feedback team at customer.feedback@starkbuild.co.uk and we'll be happy to look into this further.
Thank you for taking the time to share your feedback.
Have been using Jewson for many yearsâŠ
Have been using Jewson for many years now and the service is consistenly going down hill please make some internal changes.
2026幎4æ16æ¥
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Jewson ããã®åç
Hi Alex, weâre sorry to hear you feel this is the case and appreciate you taking the time to leave your feedback. This is certainly not the level of service we aim to provide. We have reached out to you via Trustpilot to get in contact and understand more about the branch you are dealing with so we can look into this further and work to make things right. We hope to hear from you soon.
I was looking for ideas for some gardenâŠ
I was looking for ideas for some garden scaping. Chris and David at Mill Street were very helpful. Thank you lads.
2026幎5æ20æ¥
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Jewson ããã®åç
Thank you for your lovely feedback! We're glad that the yard team at our Nottingham (Mill Street) branch were able to assist you with what you needed for your garden project. We hope to see you in branch again soon.
Requested a hire quote for electricâŠ
Requested a hire quote for electric wacker plate which is advertised on the Scunthorpe Jewson site at 7am online. Noone contacted me and I rang a total of 7 times with no answer until the final call at 1150 . The staff I spoke to told me there was no record of my contact despite me having a confirmation email and also they don't do electric plates . Appalling service and I will never use again . I've spent my money elsewhere and gone with a company which delivers and collects . Avoid Jewson !!!!
2026幎5æ23æ¥
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Jewson ããã®åç
Hi Chris, we're sorry to hear about your hire experience at our Scunthorpe branch - this is certainly not the level of service we aim to provide. Saturdays can be especially busy for us, and with a smaller weekend team focused on helping customers in-store and in the yard, there are unfortunately times when we canât get to every call straight away. We have reached out to you via Trustpilot to gather more information about the experience you had including your hire enquiry details, so that we can address this properly. We hope to hear from you soon.
Not serving customer 10 minutes before they are closing
Even it was 11:52, staff been walking away and refusing to serve customers. They are closing at 12:00 and I was rushing to purchase some timber, just to been told it's too late. What a poor customer service. Never again I will visit the branch in Norwich.
It was the branch in Norwich Cringleford.
2026幎5æ23æ¥
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Jewson ããã®åç
Hi Jorg, we're so sorry to read about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide in any of our branches. We have reached out to you via Trustpilot to gather more information about the experience you had and the branch you visited so that we can address this properly. We hope to hear from you soon.
This is for Ella at the Staines branchâŠ
This is for Ella at the Staines branch primarily. She should get a bonus. Over the past 30 years as a landscaper I've gone through countless suppliers for one reason or another...mainly because they are grumpy *******. Ella is always fun and on the ball. It's nice to have someone that really cares. Bonus for Ella from the Staines branch!!! Thanks Dan The Garden Alchemist Limited
2026幎5æ15æ¥
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Jewson ããã®åç
Hi Dan, thank you so much for your wonderful feedback! We're thrilled to hear that Ella has made such a positive impact at our Staines branch. Her dedication and cheerful attitude truly set her apart. We appreciate your support and will pass on your kind words. If there's anything else we can assist you with, feel free to reach out.
Went to buy timber to make and increaseâŠ
Went to buy timber to make and increase the height of the feet on our settee to enable my wife to be able to get off of the settee as she is disabled and the staff were so helpful in selecting the correct timber and cutting it to fit in my car, will not hesitate to use them again
2026幎5æ14æ¥
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Jewson ããã®åç
Thank you for your wonderful review. Weâre so pleased to hear that our team were able to help you find the right timber for your project and assist with cutting it to fit in your car. Itâs especially rewarding to know that this will help make things easier and more comfortable for your wife. We truly appreciate your kind words about our staff and look forward to welcoming you back again to one of our branches in the future!
Normally really good but this currentâŠ
Normally really good but this current order which we are still waiting for has been such a poor experience. Wouldn't have minded a delay but the complete lies about the order are not acceptable.
Aberearon Branch
Ordered on the 25th April money taken
Delivery was meant to be 29th, phone call to say lorry broken down. Delivery then promised on the 1st as said they could use different lorry as its only tongue and groove. No delivery on the 1st.
Rang again on the 2nd and was told there was no stock for 2 weeks so how was it even going to be delivered on the 29th.
Went into branch to chase order on the morning of Friday 8th was told they would try there by best to deliver that afternoon or it would definitely be the Monday 11th. Once again no delivery. Rang branch on the 12th and they said they had rang us and we had cancelled order, this was not the case we had no phone calls and we certainly wouldn't have cancelled it if we had. Was then told again in a follow up call there was no stock.
So now waiting once again for further information.
2026幎5æ12æ¥
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Jewson ããã®åç
Dear Andrew, weâre very sorry to read about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide, both online and in-branch. We have reached out to you via Trustpilot to gather more information about your order so that we can address these issues for you - we look forward to hearing from you.
Hire point is rubbish never haveâŠ
Hire point is rubbish never have anything in they then tell me Canterbury branch will call I get no phone call
2026幎5æ11æ¥
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Jewson ããã®åç
Hi there, we're sorry to hear about your tool hire experience at our Canterbury branch. We'd like to resolve this matter for you and have reached out to you via Trustpilot for further information. We hope to hear from you soon.
Grange Superior Closeboard Fence Panels
Bought Grange Superior Closeboard 5ft high fence panels a year ago from Jewsons to renew my boundary. Very disappointed. One year on and the every panel has warped slats, and some split. The fixings to the battens aren't up to standard. Just to be clear these have all been treated with a quality uhv protective paint as well.
2026幎4æ24æ¥
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Jewson ããã®åç
Hi Paul, we're sorry to hear this has happened with the product you've purchased from us, this isn't the level of quality that we expect. Please can you get in touch with our central team at customer.feedback@starkbuild.co.uk with your order information, photos of the issue and your contact details, so that we can look into this for you. We hope to hear from you soon.
Hiring process is outdated
Hiring process is outdated, relies on phone calls and it's basically impossible to get hold of the team (Leighton Buzzard brach at least). I had to call the branch multiple times to confirm my hire, even after confirming on the phone there is no email confirmation or anything similar. Also, when collecting the tool, this may not happen on the day your hire finish (they allow 48h to do this apparently) but I was not informed and now I have no storage space for other stuff that is being delivered... Overall really bad experience with them
2026幎4æ13æ¥
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Jewson ããã®åç
Hi Mario, we're sorry to hear about your tool hire experience at our Leighton Buzzard branch - this certainly isn't how we want the hire process to be for any of our customers. We'd like to get the full facts of your experience, and ask you to reach out to us at customer.feedback@starkbuild.co.uk with further details and contact information so that we can formally address this. We hope to hear from you soon.
unwanted pallets
I had some slabs, cement and sand delivered to my home from my local Jewsons in Kilmarnock, there wasnt a great amount but it came on 2 pallets. the driver said that they had put it on 2 pallets as one of them was kind of risky. I phoned the local branch where I had ordered the stuff about 2 weeks later to say to them to pick up the pallets as they had been emptied. the guy on the phone said that they dont take anything to do with them and it would be up to me to get rid of them. years ago they would have been glad of them.
2026幎4æ13æ¥
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Jewson ããã®åç
Hi there, thank you for your feedback. Weâre glad to hear your delivery arrived safely, though weâre sorry for any frustration regarding the pallets. Unfortunately, our branches do not always have the capacity to be able to collect pallets once delivered. We appreciate this may be inconvenient and apologise for any confusion caused by this. We trust this clarifies the situation - if you would like to reach our customer service team, they can be contacted at customer.feedback@starkbuild.co.uk.
Donât waste your time making an onlineâŠ
Donât waste your time making an online order with Jewson!
Made an online order for a âclick and collectâ, received confirmation emails that items are ready for collection, travel to the store, be informed that the items are not in stock. Who on earth is checking and approving online orders?!
The staff also informed me that this incident happens all the time with online orders. Not good Jewson.
I am very disappointed in the Jewson online service. I will be using a different supplier in future.
Almost two months later, I am still awaiting a response from the additional information I provided to JewsonâŠ
2026幎4æ8æ¥
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Jewson ããã®åç
Dear Mr MacKinnon, weâre very sorry to read about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide, both online and in-branch. We have reached out to you via Trustpilot to gather more information about your order and branch visit so that we can address these issues for you. Alternatively, you can also reach our customer service team at customer.feedback@starkbuild.co.uk and we will be happy to help resolve any issues you have.
Excellent Customer Service
I don't very often leave reviews, unless an exceptional service and this is what I got from the Tool Hire Manager, Ben, at Bridgwater. After what can only be described as a less than satisfactory experience with an online order, Ben took control and sorted. If you wish to order any equipment in the Taunton/Bridgwater area, then go to the Bridgwater branch for a first class service, so rarely found these days.
2026幎3æ23æ¥
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Jewson ããã®åç
Thank you for the lovely feedback about your Tool Hire experience at our Bridgwater branch! We do apologise for any inconvenience that you had with the online experience but we're glad to hear that our in-branch team were able to resolve the issue. We hope to see you in one of our branches again soon!
Delivery driver Andrew!
Delivery driver Andrew delivered my slabs today.
All slabs absolutely perfect with no damage.
Despite the fact I wasnât home, we spoke over the doorbell and he was happy to put the slabs wherever I wanted them.
Smile on his face and did his job perfectly.
Thanks Andrew!
2026幎3æ30æ¥
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Jewson ããã®åç
Thank you for the fantastic feedback! We're pleased to hear you had a great delivery experience with Andrew, despite not being home at the time. We hope to see you in one of our branches again soon!
This is the worst possible supplier youâŠ
This is the worst possible supplier you can ever get . Everything comes late , short of staff , terrible quality .
If you create an account with them they will send you invoices after 2 months and than charge you fee for it , scammers more or less .
2026幎3æ24æ¥
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Jewson ããã®åç
Weâre very sorry to read about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide, and we take concerns around delivery times, product quality, and invoice communication very seriously. We have reached out to you via Trustpilot to gather more information so that we can address these issues for you. Alternatively, you can also reach our customer service team at customer.feedback@starkbuild.co.uk and we will be happy to help resolve any issues you have.
Great Delivery from Mark
Mark at Cardiff Jewson delivered 7 large bags of gravel over two trips.
He was super helpful each time and helped me discuss options on placement and simply was kind and outgoing! Thanks Mark!
2026幎3æ19æ¥
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Jewson ããã®åç
Hi Alexander, thank you for your review about your experience at our Cardiff branch. We're glad that our driver Mark was able to provide you with great service. We hope to see you again in branch soon!
Jewson in Keynsham terrible
I went to the Jewson in Keynsham Bristol, itâs the first time Iâve ever been in a Jewson and will definitely be my last. Worst builders merchants Iâve ever been to, staff are ridiculously rude and their prices are stupidly high. Try anywhere else but here
2026幎1æ8æ¥
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Jewson ããã®åç
Hello
Many Thanks for your review, we are really sorry to hear that you are not happy with your experience that you had at our Keynsham branch. This is not how we would want anyone to feel. We aim to review our pricing continually to ensure we are competitive within the local market. We also do try and tailor our pricing to each individual customer to give the best deal where we can. Please could you get in touch with me by email using customer.feedback@starkbuild.co.uk
Thank you again for your feedback
Jewson Customer Care
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