Jewson Hereford We have had to keep phoning them to track the order of some concrete posts - paid over £2000 and still we are being told different days for delivery, then it doesnât arrive with no... ãã£ãšèŠã
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We consistently receive excellent service from the Lower Addiscombe Road Branch in Croydon. The assistant manager Tom is quick to respond to telephone calls and emails and deliveries are well managed.... ãã£ãšèŠã
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Had to order some heavy duty stuff and it was promptly and neatly delivered, but the only problem was it was delivered on a wooden crate that they would not take back after I emailed them. Had to s... ãã£ãšèŠã
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Called up the Leiston branch to see if they had loo seats, and if they didnât have the right one, would they order? Said yes. So drove to Leiston, they didnât have the right one, said they would hav... ãã£ãšèŠã
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Official Trustpilot page for Jewson, part of STARK Building Materials UK. With branches from the Scottish Isles to Penzance, youâre never far away from great service, expert advice and the highest quality timber, building materials and services from Jewson. Since opening our first branch in 1836, weâve expanded to offer a wide range of supplies for all trades including building materials, roofing and landscaping. From the everyday essentials, such as bricks and timber to specialist equipment. You can also find kitchen and bathroom showrooms nationwide, as well as a trusted Tool Hire service. Please note that www.jewson.co.uk is our only official website. Reviews relating to purchases, services and experiences with Jewson should be associated with this business profile.
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Visited the Llandudno Depot for Supplies
Visited the Llandudno Depot for supplies ,
Simon was extremely helpful , with technical advice .etc
Placed the order @ 16.00 for delivery , the Driver was outside @ 9.00am the following morning with all the items , THANK YOU < Fully recommended
2026幎3æ3æ¥
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Jewson ããã®åç
Hello, Andre,
Many thanks for your review, Itâs really great to hear that you have had such a great experience from using our Llandudno branch. Itâs so nice to see that Simon has been looking after you so well from start to finish. I will be sure to make the management team aware of your great experience . We look forward to trading with you again in the future.
Thank you again for your feedback
Jewson Customer Care
Let down by tool hire
I hired a flatbed tile cutter from Jewson hire. I went into the branch to be told that I had to hire it by phone. I arranged the hire by phone and received a confirmation WhatsApp message to say it would be delivered on Friday afternoon
At Friday lunch time I rang up to ask what time it would be delivered only to be told that they didn't have a blade for it. If they had told me this the day before I could have arranged an alternative hire
I would have hoped they would have kept spare blades. They certainly should have let me know beforehand that it would not be delivered without me having to call them on the day to find out
Very poor service. Very poor communication
2026幎2æ24æ¥
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Jewson ããã®åç
Hello, Alan
Many thanks for your review, Iâm really sorry to hear about the problems you have been having on your recent tool hire, please can we have details of the branch the hire was made with. Weâre sorry your experience hasnât ended in the way we would hope. I would like to get one of our management team to look into this further and resolve any outstanding issues. Please could you get in touch with me by email using customer.feedback@starkbuild.co.uk
Thank you again for your feedback
Jewson Customer Care
Thanks to Jason at LeominsterâŠ
Thanks to Jason at the Leominster branch. Really helpful and very knowledgeable and even helped me get an impossibly over-size load into my car! Despite being short-staffed sometimes, he has always gone the extra mile to try and help when deliveries haven' t gone as expected.
2026幎2æ14æ¥
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Jewson ããã®åç
Hello, Anthony.
Many thanks for your review, Itâs really great to hear that you have had such a great experience from using our Leominster branch. Itâs so nice to see that Jason has been looking after you so well from start to finish. I will be sure to make the management team aware of your great experience . We look forward to trading with you again in the future.
Thank you again for your feedback
Jewson Customer Care
Tool hire service from the Vicotorian Age
I put in a tool hire reservation on a Tuesday for a scaffold tower for Friday. The quote online was £129 inc VAT. I had to go to a branch on Thursday to chase the reservation confirmation. On Friday, I had to request an apology. The price I was given on receipt of the tower was £178 inc VAT. Then they didn't turn up as arranged to collect it. Go elsewhere where the service is better, and they have automated customer service systems.
2026幎2æ13æ¥
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Jewson ããã®åç
Hello Tim,
Many thanks for your review, Iâm really sorry to hear about the problems you have been having on your recent hire. Weâre sorry your experience hasnât ended in the way we would hope. I would like to get one of our management team to look into this further and resolve any outstanding issues. Please could you get in touch with me by email using customer.feedback@starkbuild.co.uk
Thank you again for your feedback
Jewson Customer Care
Poor communication/customer service
Poor communication/customer service. Made online order on 11th January for floor sander (Leatherhead, Surrey) to be collected in store on 13th January. At 4.30pm on 12th January received phone call from Jewsons informing me they did not have one in stock. Too late to order from anywhere else. Job now delayed by several days.
2026幎1æ12æ¥
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Jewson ããã®åç
Thank you for your review. Sorry to hear this was not a positive experience. So we can investigate this further, please contact us on customer.feedback@starkbuild.co.uk with your web order enquiry details. Kind regards Jewson customer service team.
Jewson Rugby
Jewson Rugby are excellent. The staff are always super helpful and nothing is ever too much trouble. Iâve now transferred all my business to them and wouldnât hesitate to recommend them.
2026幎1æ8æ¥
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Jewson ããã®åç
Thank you for your positive review. We look forward to seeing you again in store, soon. Kind regards Jewson customer service team.
Fantastic customer service
I have been to Jewsons twice in the last 3 days. Both times I have been met with outstanding customer service from the yard lads through to the desk sales lads. The product knowledge and what they keep limelite materials is great. I can honestly say don't care if it costs me a bit more on some items. I will stick with that branch and thank you so much.
2025幎12æ23æ¥
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Jewson ããã®åç
Thank you for your fantastic review. We're delighted to hear that the team provided outstanding service on both of your visits and that their product knowledge and support stood out. Your loyalty means a great deal to us, and we look forward to welcoming you back again soon.
A really good branch in Portree on theâŠ
A really good branch in Portree on the Isle of skye, outstanding customers service, great delivery service and a good selection of products. The lady manager Tracy couldn't be more helpful, you really feel welcome
2025幎12æ3æ¥
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Jewson ããã®åç
Thank you for your kind feedback. We're pleased to hear you had such a positive experience at our Portree branch, from the product range and delivery service to the warm welcome from the team. We'll be sure to pass your comments on to Tracy and the rest of the branch.
I needed slabs! How hard can it be?
I called in at Jewsons looking for some slabes for my garden.
When I entered looking a bit lost, (it's not my natural environment)! I was asked if I needed help, I was guided outside where I was offered more help and advice. Everyone was so friendly, they loaded my car and befriended my dog. I would definitely go back.
They were also cheaper than the other places I had visited, where I received no help.
2025幎11æ6æ¥
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Jewson ããã®åç
Thank you for taking the time to leave a review. We're so pleased our team could help make finding the right slabs a straightforward experience. It's great to hear you received helpful advice, a warm welcome for both you and your dog, and good value too. We look forward to seeing you again.
They have to have the mostâŠ
They have to have the most inconsiderate, carless delivery men in the world.
2025幎11æ3æ¥
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Jewson ããã®åç
We're sorry for the delay in responding to your review. We're disappointed to read your comments regarding our delivery service, as this is not the experience we want our customers to have.
We take feedback like this seriously. If you would still like to share further details, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Help when needed !
Today, 29/10/2025 I was driving past Jewson in Cheadle Hulme, and suddenly got a puncture in my rear tyre( nothing to do with Jewson) I opened the boot of my car to get out the spare wheel and tools in order to change the flat tyre, when a young lady came out of Jewson and said they would help me change the wheel.
they brought out cones and sent over Andy to change my wheel for me. SUPERB help when needed most. Customer Service above and beyond !!
My wife and I would like to thank ANDY and the young lady (sorry do not know her name) for their very welcome help and assistance.
Congratulations to Jewson, your staff are superb! it is nice to know that there are still companies with a sense of customer service. Many thanks.
Mr and Mrs jackson.
2025幎10æ29æ¥
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Jewson ããã®åç
Thank you for sharing your experience. We're delighted that Andy and the team were able to step in and help when you needed it most. Going above and beyond for our local community is something we're proud of, and we'll be sure to pass on your kind words to everyone involved.
Jewson Derby Hire of Mini Digger
Highly recommended! Jewson Derby hire of mini digger. I recently hired a 1.5 ton excavator from Sharon at Jewson Derby Branch. I cannot recommend the service enough. From booking the equipment, to the excellent and friendly communication and assistance throughout, to the high quality of hire vehicle, to the reliable drop off and delivery times. The service was outstanding throughout. Thank you so much to Sharon for a wonderful service. I definitely recommend Jewson Derby hire services. Service and equipment that is second to none.
2025幎10æ8æ¥
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Jewson ããã®åç
Thank you for your recommendation. We're thrilled to hear that Sharon and the Derby Hire team provided such a smooth experience, from booking through to delivery and collection. We'll be sure to share your feedback with Sharon and the wider team.
Fantastic delivery experience fromâŠ
Fantastic delivery experience from Jewson. Dennis was amazing, friendly yet always professional, went out of his way to drop the delivery exactly where I wanted.
Great service.
Richard G. Solihull.
2025幎10æ7æ¥
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Jewson ããã®åç
Thank you for your review, Richard. We're pleased to hear Dennis provided such a positive delivery experience and took the time to ensure everything was placed exactly where you needed it. We'll make sure your comments are passed on to him.
For the last 5 months they changed 3âŠ
For the last 5 months they changed 3 Managers in Ongar yard. That tells me a lot. Just it gets from bad to worse. A week ago that try to scam me with the building materials which I previously buy from them in big amount. Now that try to charge me almost double. Be aware. This is a scam. Stay away from this people
2025幎9æ29æ¥
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Jewson ããã®åç
Hi Vincent, we're sorry for the delay in acknowledging your review.
We're concerned to read your comments regarding both pricing and your experience with the Ongar branch. We take these matters seriously and would welcome the opportunity to understand more about what happened.
If you would still like to discuss your concerns, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to investigate further.
Helpful and friendly staff
Iâve used the Margate branch of Jewson 3 times over the past week. Each time the staff have been excellent. Friendly, polite and helpful. Excellent customer service and Iâd highly recommend this branch.
2025幎10æ4æ¥
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Jewson ããã®åç
Thank you for your review! We're delighted to hear that the Margate team provided such friendly, polite and helpful service on each of your visits. Delivering excellent customer service every time is what we strive for, and your feedback is greatly appreciated.
Total shambles.
I applied to hire a concrete mixer via the Jewson website. It said they would call me back to take payment and arrange delivery. No callback transpired, so after 8 hours, I phoned the local Jewson and spoke to some gruff fellow in the hire department, to ask about my requsted mixer hire. He tells me they can't deliver as their driver is off. Then he asks me if I have an account. I told him I applied for a chash account early that morning. He said, "Well, you'll have to come in to the store then, because you applied for an account." This is ridiculous; a week or two later got a letter approving my account, and there is no mention of me having to come to the store. I took my business elsewhere, anyway. They seem like a total shambles.
2025幎9æ18æ¥
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Jewson ããã®åç
We're sorry for the delay in responding to your review. We're disappointed to hear about the difficulties you experienced when trying to arrange your mixer hire. From the lack of a callback to the confusion surrounding your account application, we understand why this left a poor impression.
We take feedback like this seriously and continue to review our processes to make hiring with us as straightforward as possible. We hope that, should you choose to use Jewson again, your experience will be a much more positive one.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Check Prices Before You Pay
Check Prices Before You Pay
Just popped in to the Penryn branch to pick up a couple of items on my way home and have now rechecked prices - am absolutely shocked how much they have charged. Over £10 per bag for cement? You always have to be careful at builders merchants because the price you pay seems to depend on what discount they give you at the till. On this occasion I was in normal clothes, (not workwear) and can only assume that the staff thought it was a chance to rip someone off. I should have paid more attention and put the stuff back.
2025幎9æ24æ¥
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Jewson ããã®åç
Hi Richard, we're sorry for the delay in responding to your review.
We're disappointed to hear of your concerns regarding pricing at our Penryn branch. We understand how frustrating it can be when the price paid does not meet expectations, and we take feedback like this seriously.
Your comments help us review how we communicate pricing to customers, and we hope that any future experience with Jewson better reflects the service we aim to provide.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Jewson ããã®åç
Hi Paddy, we're sorry for the delay in acknowledging your review.
We're sorry to hear that you found the service at our Sutton Road branch unhelpful. Providing helpful and professional support to all of our customers is something we take seriously, and we're disappointed that this was not your experience.
We continue to review customer feedback to improve the service we provide and hope that, should you visit us again, you'll receive a much better experience.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Long process to hire a tool but waste of timeâŠ
Tool hire application process is hopeless. I wanted to hire a chipper/shredder for a week so went through the painful application process, including putting my postcode in twice and my full address before applyingâŠonly to receive a response saying they canât do it as âwe do not have any tool hire branches near youââŠyouâd think in 2025 that they might be able to use a site that has automated postcode checking against the database of service locations so they donât waste the customerâs timeâŠ
2025幎9æ18æ¥
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Jewson ããã®åç
Hi Mike, we're sorry for the delay in responding to your review.
We're sorry to hear that the hire application process proved frustrating, particularly after completing the application only to discover that tool hire was unavailable in your area. We appreciate how disappointing and time-consuming that must have been.
We take feedback regarding the our hire process seriously and are continually looking at ways to improve the customer journey. We hope that any future interaction with Jewson reflects those improvements.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
The diver was friendly
The diver was friendly, courteous and delivered my goods efficiently.A very nice man.
2025幎9æ11æ¥
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Jewson ããã®åç
Thank you for your review. We're pleased to hear your delivery arrived efficiently and that our driver was friendly and courteous throughout. We'll be sure to pass your comments on to the team.
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