John Shepherd Estate Agents - Cannock レビュー 36

TrustScore 5段階評価の4.5

4.4

25, 27 Wolverhampton Road, WS11 1AP Cannock, England, GB


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5つ星のうち5の評価

Letting our family home was quite daunting but J shepherds took all the worry and hassle from us I can’t thank Tom our go to guy enough who had all the answers and was totally professional throughout.... もっと見る

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5つ星のうち5の評価

The whole experience from start to completion was professional done so happy to have chosen to go with John Shepherd Lettings Special thank you to Tom, Mia, Gema, thank yo all so much

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5つ星のうち4の評価

Faye Edwards has been my property manager with Shepherds for some time now. Although I don’t have to contact her very often re. my property I have found her pleasant & helpful & she has always contact... もっと見る

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5つ星のうち5の評価

Absolutley spot on looking after me . Not long moved in with a minor leak under the sink , I reported it and straight away a lovely lady called Donatella Riches assisted with great customer... もっと見る

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企業情報

  1. 不動産業者

John Shepherd Estate Agents - Cannock について

当該企業による記述

Established in 1991, we have grown considerably to encompass a number of key offices in West Midlands, South Warwickshire and Staffordshire, whilst retaining the original ethos as the core value of the firm.

John Shepherd remains dedicated to continuous investment, embracing the latest technology to meet the needs of vendors, landlords, tenants and purchasers alike. This commitment is reflected in our advanced property search facilities, available on our website and across all devices

連絡先

  • 25, 27 Wolverhampton Road, WS11 1AP, Cannock, England, 英国

  • 01543 500 700

4.4

優良

TrustScore 5段階評価の4.5

36件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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5つ星のうち5の評価

The whole experience from start to…

The whole experience from start to completion was professional done so happy to have chosen to go with John Shepherd Lettings Special thank you to Tom, Mia, Gema, thank yo all so much

2026年5月2日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Thank you for your review, we are so glad the process, from beginning to end, was professionally handled and our team were able to support you. We appreciate you choosing our services and thank you for your recognition. We look forward to supporting you again in the future.

5つ星のうち5の評価

Letting our family home was quite…

Letting our family home was quite daunting but J shepherds took all the worry and hassle from us I can’t thank Tom our go to guy enough who had all the answers and was totally professional throughout. I wouldn’t hesitate to recommend j shepherds to any one thinking of letting a property out. Keith Harrison

2026年4月17日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Thank you for your review. We are so pleased that letting your family home was a smooth process. We appreciate your kind words and are so glad our team could provide professional support. Thank you for recommending our services!

5つ星のうち5の評価

Efficient staff who are friendly and…

Efficient staff who are friendly and helpful

2026年3月31日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Thank you so much for your review. We are thrilled to hear that you found our staff to be efficient, friendly and helpful. Your feedback inspires us to continue providing customer-centric service and we look forward to welcoming you back soon.

5つ星のうち5の評価

Thank you Teresa

I would like to thank Teresa at John Shepherd for her dedication to my issue this morning with the contractors arriving as planned to my home. She was very patient and supportive in a very stressful time and is certainly an asset to the team.

Just wanted to send this as recognition she deserves.

Best regards,
Elle

2026年3月6日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Thank you for sharing your experience with us. We are so glad to hear that Teresa provided you with helpful and professional support during a stressful time. If you need anything further, please do not hesitate to reach out to us.

5つ星のうち5の評価

Outstanding service.

All the staff but especially Ellie were honest, thoughtful and kept me fully advised throughout my first experience of selling a property. Communication was prompt , returning my calls speedily, and chased up any queries I had. I would them again if I needed to and would highly recommend them to anyone selling a property.

2026年2月11日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Thank you for sharing your experience and we are delighted to hear that our team, especially Ellie, provided you with reliable guidance and kept you informed throughout the process. We pride ourselves on being professional and communicative, and your recommendation means a lot to us. Should you need assistance in the future, we would be more than happy to help again.

5つ星のうち4の評価

The efficiency of my property manager

Faye Edwards has been my property manager with Shepherds for some time now. Although I don’t have to contact her very often re. my property I have found her pleasant & helpful & she has always contacted me when any problems arise & also when any checks are needed to be done & has dealt with them efficiently.

2026年2月18日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Thank you for sharing your experience with us. We are glad to hear that our team has been helpful and communicative. We look forward to continuing to support you.

5つ星のうち5の評価

Very happy tenant

Absolutley spot on looking after me .

Not long moved in with a minor leak under the sink , I reported it and straight away a lovely lady called Donatella Riches assisted with great customer service and this was sorted the same day with professionalism to the highest standard .

Result - leak is fixed and not returned since .

Great service and I feel well looked after if any other problems may arise

2026年2月9日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Thank you for sharing your experience. We are delighted to hear that our team provided you with professional and helpful service. It's great to know that the leak was fixed promptly and you feel well looked after. We are always here to offer reliable guidance and support whenever you need it.

5つ星のうち5の評価

I would like to leave a positive review…

I would like to leave a positive review for John Shepherd. We recently experienced an issue, and the team responded to our request very quickly. Everything was arranged promptly, and the problem was fixed efficiently and professionally.

It’s always reassuring when matters are handled without unnecessary delays. Thank you for your professionalism and responsible approach. Highly recommended!

2026年2月6日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Thank you for your kind words. We are glad to hear that our team responded quickly and handled everything professionally. We strive to provide reliable guidance and tailored support to our clients. Your recommendation means a lot to us and we appreciate your trust in our local expertise.

5つ星のうち5の評価

High Standards

From first communication with Jamie at the Cannock office , I have impressed with their customer service. Viewing arranged within 24 hrs and once I expressed interest ;the paperwork was with me the same day .
Gemma became my contact as moving day approached. She coached me through the referencing and financial transactions . Answering my questions , quickly, clearly recognising how stressful moving can be.
Key collrction was quick, flexible on appointment time and very personable.
Two things of note stood out for for from the whole process .
1.There is alot of information that has to be shared with new tenants and it can be information overload .
The team at Cannock have the balance just right, they share all they have to without it ever becoming too much too quick
2. They make you feel valued , its not just numbers on a balance sheet . They understand this could be a long term customer / business relationship and strive to make that connection from the start.
I would recommend John Shepherd estate agents Cannock to anyone looking for that bespoke rental experience.
Jamie, Gemma and Tom , take a bow .

2026年1月24日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Thank you so much for your lovely review, this is great to hear! We will ensure this is shared with Jamie and the team at Cannock.

5つ星のうち1の評価

Poor agency reduce our rent income without explanation

We were transferred to John Shepherd as customers for property management. They're for sure not our preferred letting agency, they are not located locally to us and our experience with them has been extremely poor.

They manages our buy-to-let properties, yet in December 2025 they reduced our rental income lower than the previous month's rent. This was done without justification. This leaves us the rental charge already much lower than the market rate. They also always use expensive maintenance people who not always solve the issues. They have no mind set to take care of the landlords ' interest.

Will definitely switch to a different agency. I would strongly warn other landlords and property investors to avoid this agency in Cannock if you want your investment managed properly.

2025年12月22日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Thank you for your review. If you are able to share further details with laura.heaven@johnshepherd.com with information regarding the
issues raised, we can ensure that we look into this promptly for you.

5つ星のうち5の評価

Faye Edward’s is a Gem

I have been renting with John Shepherd Cannock since September and can honestly say they have been perfect. My property manager Faye Edward’s, has been exceptional. Any issues I have had have dealt with promptly and professionally. Faye is a credit to John Shepherd.

2026年1月15日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Thank you so much for your lovely review and feedback - we will ensure this is shared back with Faye.

5つ星のうち5の評価

I had a great experience working with Tom Francis

I had a great experience working with Tom Francis as my letting agent. He was always professional, friendly, and very easy to communicate with. Tom kept me well-informed throughout the entire process and took the time to clearly explain everything, which made things much smoother and less stressful. I really appreciated his responsiveness and attention to detail — it made a big difference.

2025年10月25日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Thank you so much for your review of the service Tom provided to you. It is great to read that the service met expectations. Wishing you well in your new home 🙂

5つ星のうち5の評価

Tash from John Shepherd has been…

Tash from John Shepherd has been excellent all through our purchase. Really friendly and professional lady

2025年10月17日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Thank you for your review of the service received by Tash, Louise. This is much appreciated and has been shared with Tash! 😊

5つ星のうち5の評価

Excellent Service

Our property manager is Faye Edwards, and she's an absolute superstar. Nothing is too much trouble, and she's always more happy to help. We've been with John Shepherd now since 2012, and we are more than happy with the way we've been looked after.

2025年8月14日
自発的なレビュー
5つ星のうち4の評価

its over seven years this company is…

its over seven years this company is managing my two properties and am totally satisfied with their services.
Very professional and staff are are all helpful and understanding
Have been dealing in particular with CHRISTINA ,FAYE AND JAMES AND OTHERS and must say all are courteous and well trained

2025年7月23日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Hi Pradip, thanks for the review which is much appreciated. The feedback has been shared with the team.

5つ星のうち5の評価

Amazing people they help us a lot

Amazing people they help us a lot. They’re always supportive with us on the phone or email with information Emily and Amy that always was so cheerful and helpful with us. Have lots of patience and all answers for our questions. Cannock store that I think best store Cannock can be in our area people they’re hundred percent devoted to their job The caring about the customer and they’re always so supportive with everything. Hope more people like this in the future, but you never change you are the best.

2025年6月10日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Wanda, thank you for your kind review; we are happy to pass along your comments to the team here at John Shepherd

5つ星のうち1の評価

Comic book outfit

Comic book outfit
Property in Stafford bolsover dr all the flooring came up in my friends flat and it took them nearly 18 months to remedy plus made my friends move out at their own cost to fix this! Then they want to take money back from their deposit for damaged cause by contractors doing the work
I would strongly advise anyone to avoid using this company

2025年5月1日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Dave Timmis, we truly appreciate your honest feedback. Please email cannock@johnshepherd.com with your details and the property address so we can look into your issues.

5つ星のうち5の評価

SALE OF PROPERTY

SALE OF PROPERTY
I have dealt with Ellie for the most at John Shepherd and I can honestly say she has made a very stressful journey more manageable.

Communication was excellent, emails and calls have always been returned same day.

Her professionalism and knowledge and customer service was second to none.

I can honestly say that I would highly recommend Ellie and the team at John Shepherd to anyone selling their home

Tina

2025年5月9日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Hi Tina Howell, thank you for taking the time to leave a review for us at John Shepherd - Trustpilot. We're happy we could meet your expectations!

5つ星のうち1の評価

Worse estate agent

Worse estate agent
Took a holding deposit off a disabled vulnerable person
Than cancelled and refused refund them

2025年3月30日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Jhinson, we regret to hear that you had this experience with us. We don't hold deposits without reason, please email birmingham@johnshepherd.com with your details and the property address therefore we can look into this matter.

5つ星のうち5の評価

I Christina Dell found it a great…

I Christina Dell found it a great delight to write this review for two extraordinary employer at John shepherd.
Amy And Ellie. They have been outstanding during my challenging project of buying and selling my property.
Why, they ease my stress level by uttering the magic words.”if we can help just ask”
Those was not just empty word they, went the 100 miles to prove it by giving clear, sound,helpful advice.
Because of this and much more they have become friends, causing me to recommend your company to friends
Well done ladies first class preferment
Do pop in if you need a cup of tea and cake.❤️

2025年4月11日
自発的なレビュー
John Shepherd Estate Agents - Cannock ロゴ

John Shepherd Estate Agents - Cannock からの回答

Mrs Christina Dell, reviews like this give us motivation and help us ensure we provide high-quality care.

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