Johnsons Wellness レビュー 250

Joe and Harry did an awesome job. Very pleased. Explained everything

Gareth & Harry P. spent yesterday afternoon installing my new hot tub and nothing was too much trouble. A great credit to their company and a first class installation. Software needed a tweak after installation today and they came back and sorted it within 2 minutes. Can't thank them enough along with Antony for his support through the purchase and installation stage.

Harry and Bryan did great. Many thanks

What a great company - 5-star customer service from start to finish!
They are friendly, professional, and clearly know what they were doing. Antony in the aftercare team provided fantastic communication from start to finish keeping me updated, and Dan and Gary who came out to repair the hot tub were amazing. They explained the issue in plain terms, fixed it quickly, and made sure everything was working perfectly before leaving. So nice to work with a company that’s honest and dependable. Highly recommend them. Fantastic communication and quality work.

where do I start.. The good , the bad or the ugly truth..
The good - The electrician and delivery and installation by Harry & Jo was all fantastic superb team.
When we ordered the tub, decking & pergola with pull down sides in August we were told 6-8 weeks.
When we had not heard anything more after this time we chased up where we purchased (Woodcote) and were told it would be December.
Again December came and we had not heard anything. Chased up in person as I was at the Garden Centre. A few days later Bingo ! very happy install would be 18 & 19 December.
Short lived as on the Saturday before the install was asked for another payment of just shy of £900 due to an error made with the finance to do with the decking. On top of Xmas this was not ideal and we were very annoyed that this had taken them such a long time to address and right on top of our install. Further to which we were told that our decking could not be installed unless this payment was made ! We paid all monies and deposits we were asked for at the time of sale so this was not welcome. However we paid up - after all we had booked days off work for our instal.
As I want to reiterate the fitters were great I cannot fault them. They informed me when they were about to fit our instep heat pump, that the tub was the wrong one it was one down in spec to what was on the paperwork and the heat pump could not be fitted to this tub. It was also the wrong colour it was Ice White instead of Sterling Silver. They informed us that they had contacted their boss and the correct tub will be swapped out sometime after Xmas and that the customer service team would be in touch. So we have the wrong hot tub and also the Pergola sides were not sent either so they also have to be fitted - they had one but not with the fittings.
We have not had any courtesy calls or follow up since the install of the wrong tub and incomplete order.
I think that as far as customer service and aftersales go the company has not acted in our interests I always led to believe that customer is King and should be treated as such especially if you have spent almost £17,000 on products & labour and laid out almost £7000 in deposits. A complete and utter fast I will never recommend this company.

Joe and Jordan were lovely and helped with everything to get the hot tub set up

Danielle was very helpful throughout the installation process of our sauna and hot tub. When a few issues came up, she handled them quickly and efficiently.

Joe, Harry P and Mason, went above and beyond when delivering and setting up my hot tub.

My partner and I visited and purchased a hot tub last year. Spoke to Marc who was fantastic and always on hand now to give advice on how to maintain the tub , free expert advice on the other end of a phone, fantastic service

Visited woodcote showroom as thinking of purchasing a sauna. Mark who was on site was managing the site was very knowledgeable and expertly explained the differences and benefits of the infrared sauna available. Friendly manner, highly recommend

Great installation - really helpful lads that got us up and running (Harry and Joe). Can't wait to use the hot tub!

Marc who dealt with us in woodcote nurseries was great on site and we love our tub

We have just had our hot tub delivered from Johnsons wellness and we love it!
The service we received from The Thurrock branch was exceptional from Henry Michelle Natalie & Polly.
We would highly recommend

Well done Jo p & Harry P on today hot tub installation, both were very respectful and polite, nothing was to much trouble, tidy up afterwards and made sure I understood the working and maintenance of the tub, again well done, from a satisfied customer 👍

Jodie was very authentic and honest with all advice without being too ‘sales’ which was wonderfully refreshing and we are therefore seriously considering Johnson’s.

3 Gentlemen turned up , and stated they had my hot tub, they got straight to work,they were on a mission, As things progressed, I offered them Coffee, Now I found out not only are they hard working, but very professional, and true Gentlemen, while still working now more relaxed found a little time to chat.They made me feel that they were not at my home just to do a job , but cared that everything was to our satisfaction.These amazing gentlemen are , Brogan, Harry G, and Mason, When all finished they talked me through all that I need to know.
As for the Hot tub it is amazing, Will be having many sessions chilling out . The hot tub is the PRAGUE,

Very professional from early enquiry stage with Freddie, all the way through to installation. Good communication and support.
The Installation team; Jordan, Harry and Chris were friendly, informative and courteous. All did a great job.
We had a flawless experience and would definitely recommend this company

From start to finish very good customer care. Pleasantly surprised how good/polite/tidy the young installation were.
Thank you

Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days and radio silence.

UPDATE - after an initial lack of communication, the follow up has been good and in the end the WiFi unit had to be replaced (one visit to check and find that hardware issue, and second visit to install new unit and get the app working).