The lady who served me, Tania, went out of her way to help me carry my purchases outside to my car, even when I insisted I could manage. Excellent customer service.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Had a great experience at Jollyes today, Charlotte was super helpful and knowledgeable on dog food and helped us pick a great weight loss food for our dog.
企業が回答しました
First time we’d been in to Jolley’s (Chester store) we were very happy with the service we received when looking for some new feeding bowls for our cats and some alternative foods for our fussy eaters... もっと見る
The young lady that served us was a credit to your company, the advice and information she gave to us was very impressive, I can assure you that my wife and I will now be calling into your store when... もっと見る
企業情報
当該企業による記述
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
連絡先
2B Chester Retail Park , Old Seals Way, CH1 4RY, Chester, 英国
- 01244 918800
4.8
優良
174件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It is my go-to place to buy things for…
It is my go-to place to buy things for my cat. The prices are good, the staff is lovely.
2025年10月31日
The staff at the sealand road Chester…
The staff at the sealand road Chester branch are absolutely brilliant. They helped when I purchased rabbit food online and also the bird seed yesterday. Wonderful service. Thank you.
2025年10月13日
Great service
I was served today by a gentleman but unfortunately didn't get his name. He was very helpful and very polite, a credit to the company
2025年10月14日
自発的なレビュー
Dog food stock up
Easy to find what I needed and my discount was not a problem .carried to my car 😀👍
2025年10月10日
Not impressed
Staff member I had the misfortune of being served by was rude and standoffish, a complete contrast to the young lad who served me a few days before, who was polite and helpful beyond his role.
2025年10月10日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Not a pleasant visit
Visited the Chester store on Wednesday and bought some natural treats for my dogs. When I went to pay, the assistant said, “What’s in there?” — no hello or friendly greeting. I replied, “Oh, I can’t remember,” as the bag is usually emptied and scanned at the till. She seemed quite put out that she’d have to empty the bag to check, which made me feel rather uneasy.
2025年10月8日
自発的なレビュー
Jollyes The Pet People - Chester からの回答
We appreciate you taking the time to share your experience. We're sorry to hear that the checkout process made you feel uneasy. We will address this with our team to ensure a more positive experience in the future.
Your new employee does not have a clue…
Your new employee does not have a clue about Customer service or health hygiene. He was miserable and couldn't give a damp. Never said thank you, goodbye just sat down bouncing a ball and never looked up again.
Very surprised as previous assistants have been attentive, smiles and nice human beings.
2025年9月6日
Jollyes The Pet People - Chester からの回答
We appreciate you sharing your experience. We're sorry to hear that the service you received was below our standards and that our new team member was not attentive. We'll address this to ensure our service aligns with what we aim to provide.
Best price around for the dog food I…
Best price around for the dog food I use.
Pleasant staff and good service, all in all well worth travelling a bit out of my way for
2025年9月5日
Very helpful staff
2025年7月20日
Great shopping experience
Went in for dog collars, harness &. dog tags.
Good selection of collars and harnesses. Dog tags were more problematic as the machine to engrave the was p,aging up. The staff member Rose was exceptional , managed to get the machine going and assisted throughout the process.
Very positive shopping experience
2025年7月19日
Very helpful staff
2025年7月18日
Friendly helpful staff everything I…
Friendly helpful staff everything I wanted was available at good prices
2025年7月16日
the service was standard
2025年6月5日
First time experience
Great first time experience. Saved over £20 on my usual pet food purchase.
Staff knowledge excellent. Store easy to shop. Wont go anywhere else now
2025年5月30日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。