JoyBuggy からの回答

2026年3月20日

Dear L Carr,

Thank you for your feedback. We are truly sorry that your first experience with JoyBuggy didn't live up to expectations. We would like to clear up the misunderstandings regarding the release dates and, most importantly, your refund.

1. The 100% Refund Guarantee
First and foremost: You will receive a 100% refund. The 5% fee you mentioned is only applicable to voluntary cancellations of pre-orders where the product is available. Since we were unable to deliver your key within the expected timeframe due to publisher delays, you are, of course, entitled to a full refund of the entire amount. There is no "95% practice" in cases like this.

2. The March 16th vs. March 19th Date
We understand the confusion. The date of March 16th was the estimated date provided by PlayStation Publishing for when keys would be released for pre-loading. However, the official playable release was set for March 19th at 14:30 UTC. As an authorized retailer, we are bound by the publisher's delivery window.

3. Technical Publisher Error
As our support mentioned, there was a technical discrepancy from the publisher's side regarding the release metadata, which briefly affected the ordering process and the "1-click" activation. We worked hard to resolve this with them as quickly as possible, but we realize this caused frustration and uncertainty for you in the hours leading up to the launch.

4. Inventory & Transparency
We only sell keys provided directly by the publisher. When we realized that last-minute orders (like yours, placed shortly before release) were being delayed in the publisher's delivery queue, we chose to process refunds immediately for those who didn't want to wait, rather than keeping you in limbo.

We regret that we couldn't deliver your game on time, and we hope that once the full refund is visible in your account (usually within 3-5 business days), it will show that we do take our customer commitments seriously, even when technical issues arise.

Best regards,
Martin - Owner

JoyBuggy からの回答

2026年3月20日

Dear avm

Thank you for sharing your feedback. We genuinely regret that your experience with the release of Death Stranding 2 wasn't as smooth as expected. We would like to clarify the situation and address your concerns regarding our stock and refund process.

1. Authorized Keys & Publisher Delivery
JoyBuggy is an authorized retailer, meaning we receive all keys directly from the publisher (in this case, PlayStation Publishing). The date of March 16th mentioned on the product page was the estimated time provided by the publisher for when keys would begin to be generated for pre-orders. While customers who pre-ordered well in advance received their keys on time, the massive demand in the final hours before the official release on March 19th (14:30 UTC) caused a delay in the delivery flow from the publisher's side for last-minute orders.

2. Stock Transparency
We do not sell keys we do not have "in inventory" in the traditional sense; however, as an authorized store, we rely on the publisher’s API and delivery windows. When the demand exceeded the immediate batch provided by the publisher right at release, we temporarily marked the product as "unavailable" to prevent more customers from waiting. We believe this is more responsible than continuing to take orders we cannot fulfill instantly.

3. The Chat Experience
We apologize if you felt dismissed in our chat. That is not the level of service we strive for, and we will follow up internally to ensure our team handles high-pressure release windows with more care.

4. Your Refund
We can confirm that your refund has been processed in full.

Amount: You will receive 100% of your payment back. The "5% fee" you mentioned refers to voluntary cancellations of pre-orders under different circumstances; it does not apply when we initiate a refund due to delivery delays.

Timeline: While our system processes the refund immediately, it usually takes 3-5 business days for the funds to appear in your bank account, depending on your provider.

We appreciate your patience and honesty. We always strive to keep our customers updated in real-time when external delays occur, and we are sorry that this information didn't provide you with the peace of mind you needed on release day.

Best regards,
Martin - Owner

JoyBuggy からの回答

2026年3月5日

Hi,

Thanks for your review here, i don't seems to find any issues in key delivery.
You did order your order here at 04/03/2026 19:24:41
And on 04/03/2026 19:24:46 the key was placed on your account.

So not sure i do fully understand the what issue there was in terms of the timely manner? 🤔

Anyway your always welcome to contact us using our chat or directly on our mail support @ joybuggy.com
Please note there will be delay on the mail, but we respond faster on the chat.

Have a great evening

JoyBuggy からの回答

2026年1月25日

Hi,

It seems like you have been facing some issues.
Why don't you just use our chat support so that we are able to help you? then we are able to help you instantly.
I did just test it on the swedish version here and you can now add it into the cart.
It seems that there was a resent change in SKU from the publisher and we needed to submit a quick request.
Thanks for your submission of this issue, it was fixed already.
And please if you face this message or anything other, just simply use our chat support to get help or write a mail to us, we are here to help.

Bonus info, the code WEEKEND is not limited 😉. So don't you worry.

Have a great weekend.

/Martin

JoyBuggy からの回答

2025年12月22日

Hi Alex.

Thanks for your review, we really love when users review us. And we do fully understand your frustration here.

In the case here, you did confirm for us that you already own the game Old Runescape, on steam. As you already own the game, you are unable to redeem the game again on your Steam account. So that is why we did refund you the game, even as the game description clearly state that this is NOT a option.
Here is the statement from Jagex the publisher and owner of the game :
Note
· The DLC Bundle items are not tradeable or refundable.
· The Extra Bank Spaces expire at the end of membership access period.
· The Old School RuneScape 12-Month Membership + OST is a one-time purchase and is not recurring. Recurring memberships can only be purchased via the in-game interface.


So i do fully understand you are frustated, but please do note that we did refund you a game, that you did order fully aware of the note from the publisher, telling you, that you don't have any refund option, and that the code can't be redeemed if you already own the game, on your Steam account.
Sure you will be able to redeem the game if you have a fully new Steam account, but at no point of our chat you did tell us this was the case, but you did tell us that you already did redeem the game on your account.

The refund happened based on our terms that you did agree on when you placed the order. Where you did also accept that you don't have any refund right, as this are a digital game redeemed once you order.

The options here from our site, was this two options :
1. Leave you with a steam code you can't use.
2. Refund you based on our terms, allowing us to charge upto 5% to cover the payment fee.


Your order here was on 63.34€, and the payment fee was 3,63€,
So that is fine within the range of the 5%, you did agree on.

Even as you might not agree, we still see the option 2 as the best option for you, as you did keep the most of your money, vs to have paid 63€ for nothing.

Again, you did multiple times confirm that you already do own the game on Steam, meaning you can't use the game you did order here.

Again, we understand that you don't agree on this part and i understand you liked to keep your steam key, but again what is the key worth for you if you can't use it on your steam account?

Sorry for just refunding you, but we did see this as the best option for you as you can't redeem the key you did order.

You are always welcome to take a chat with us.

Thanks
/Martin - Owner of JoyBuggy