Es dauert sehr lange, bis die Ware endlich da ist. Und dann kostet die Rücksendung über 6 Euro. Was aber besonders ärgerlich ist, dass sie nur über Kreditkarte funktioniert, auch wenn man gar nicht mi... もっと見る
企業が回答しました
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Your site is legit for starters. I could not locate my size in the style of tracksuit anywhere except this site. Delivery was quick & communication excellent. Thank you! I love my Juicy Couture tracks... もっと見る
企業が回答しました
Die Versandzeiten sind furchtbar lang. Zusätzlich der absolut schlechteste Online-Handel was Rücksendungen betrifft. Allein der Prozess, bis man ein Rücksendeetikett bekommt. Dann darf man noch mehr a... もっと見る
企業が回答しました
Had one item missing from my parcel- contacted customer service but didn’t receive a reply though it’s been days since. The one item I did receive wasn’t the best quality (feather trim started shedd... もっと見る
企業が回答しました
企業情報
当該企業による記述
Official Juicy Couture UK online store.
連絡先
Colonial Business Park, Colonial Way, WD24 4PR, Watford, 英国
- service@juicycouture.co.uk
- juicycouture.co.uk
2.7
期待以下
113件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The Best!
Amazing quality of baddie clothing and accessories, always nicely packed and quick delivery. Love it! 🩷
2023年7月23日
Excellent value for money
Purchaes Bought for my daughter she was very pleased. Very good quality, money well spent! arrived in good time.
2023年7月23日
Avoid ordering from them at any cost!!
Avoid ordering from them at any cost!!
Ordered 2 items (a T-shirt and some leggings), 4 days after they send me an email saying that they don’t actually have that T-shirt and that their website had issues.
A brand as developed as theirs is such poorly updated and maintained.
I Asked them for another T-shirt instead of that one but customer service never bothered to reply .
Couple of days after the carrier failed to attemp the delivery saying that It was refused and deliberately changed the delivery date as they were me (the customer).
Please just avoid these people because they don’t care about their customers and they won’t make up for their mistakes in any way.
You can shop juicy products on urban outfitters, quick delivery, friendly customer service and always up to date.
2023年7月24日
自発的なレビュー
Juicy Couture UK からの回答
Thank you for your review.
We are very sorry we had experienced system issues, and that the sale item you had purchased was no longer in stock.
We can see that your refund for this item was promptly refunded to you, and that DPD are reattempting your delivery today!
With best wishes
Customer Services
Waited nearly a month for my order
2023年7月5日
Juicy Couture UK からの回答
Thank you for your review!
We are very sorry we had experienced system issues, which affected our ability to process orders and communicate with customers at our usual expected rate. We have worked urgently to fix these issues, and are now pleased to be despatching orders to customers again!
We are sorry for this delay on this occasion, and we apologise for any inconvenience caused.
With best wishes
Customer Services
Easy to use website
2023年7月5日
Juicy Couture review
Friendly, efficient service. Always keeps you informed, very professional approach.
2023年7月5日
It fits perfect, but the color is not it
It fits perfect, however, the color it’s not the same as on the website. it’s the only reason i don’t really like it 😭
2023年5月24日
No communication what so ever
No communication what so ever, parcel wasn’t dispatched for 2 weeks, messaged by email, insta and Twitter and no one replied
2023年7月5日
Juicy Couture UK からの回答
Thank you for your review!
We are very sorry we had experienced system issues, which affected our ability to process orders and communicate with customers at our usual expected rate. We have worked urgently to fix these issues, and are now pleased to be despatching orders to customers again!
We are sorry for this delay on this occasion, and we apologise for any inconvenience caused.
With best wishes
Customer Services
Thanks a lot im very happy to get to…
Thanks a lot im very happy to get to know about this site
2023年7月5日
Ordered over a week ago
Ordered over a week ago, still not shipped, received nothing more than a confirmation email at time, was supposed to be a birthday present for my daughter which was yesterday. Non existent customer service, shocking considering I’ve spent nearly 200 pounds.
2023年6月28日
自発的なレビュー
Juicy Couture UK からの回答
Thank you for your review!
We are very sorry we have experienced system issues, which has affected our ability to process orders and communicate with customers at our usual expected rate. We have been working urgently to fix these issues, and are now pleased to be despatching orders to customers again!
We apologise for any inconvenience caused, if you can email our Customer Services Team at service@juicycouture.co.uk with your order number details, we can advise you further on your order status!
We hope this helps, we are sorry for this delay on this occasion.
With best wishes
Customer Services
Order JC_51484 placed on 18th June and…
Order JC_51484 placed on 18th June and have not received anything other than automated order confirmation email. Tried to email customer service but received no reply. There’s no phone number to call the company. I would like to know where my order is.
2023年6月18日
自発的なレビュー
Juicy Couture UK からの回答
Thank you for your review!
We are very sorry we have experienced system issues, which has affected our ability to process orders and communicate with customers at our usual expected rate. We have been working urgently to fix these issues, and are now pleased to be despatching orders to customers again!
We apologise for any inconvenience caused, if you can email our Customer Services Team at service@juicycouture.co.uk with your order number details, we can advise you further on your order status!
We hope this helps, we are sorry for this delay on this occasion.
With best wishes
Customer Services
How long does delivery take?
How long does delivery take?? I placed an order 5 days ago and only received my confirmation email, no delivery tracking or update, I’ve emailed twice and no response, what is the response time ??
2023年6月27日
自発的なレビュー
Juicy Couture UK からの回答
Thank you for your review!
We are very sorry we have experienced system issues, which has affected our ability to process orders and communicate with customers at our usual expected rate. We have been working urgently to fix these issues, and are now pleased to be despatching orders to customers again!
We apologise for any inconvenience caused, if you can email our Customer Services Team at service@juicycouture.co.uk with your order number details, we can advise you further on your order status!
We hope this helps, we are sorry for this delay on this occasion.
With best wishes
Customer Services
Hi this is more of a question than a…
Hi this is more of a question than a review? How long do I wait to receive my order? Hoping to get it in time for my daughter’s birthday!
2023年6月25日
自発的なレビュー
Juicy Couture UK からの回答
Thanks for your message! Could you please get in touch at service@juicycouture.co.uk and we’d be more than happy to investigate this further for you, if you can also include your order number!
Kind Regards,
Juicy Couture Customer Services
I'm still waiting
I'm still waiting for my
delivery was scheduled for June 12 with DHL so I made myself available all day.. my package has been in customs clearance for 7 days and no news for a future delivery..5692762493
2023年6月14日
自発的なレビュー
Juicy Couture UK からの回答
We’re sorry about this customs clearance delay with your delivery, we understand you have been contacted regarding this delivery.
Please get in touch at service@juicycouture.co.uk should you need further assistance!
With best wishes,
Customer Services
Propmt delivery
2023年5月24日
Juicy Couture UK からの回答
Thank you for your positive review & for shopping with us at Juicycouture.co.uk!
Kind Regards,
Juicy Couture Customer Services
No bad reviews allowed. 10/10
These bad reviews. Ive been communicating by email due to exchanging sizes. And they been nothing but good on my end.
2023年6月1日
自発的なレビュー
Juicy Couture UK からの回答
Thank you for your positive review & for shopping with us at Juicycouture.co.uk!
Kind Regards,
Juicy Couture Customer Services
Just love juicy couture styles
2023年5月23日
Juicy Couture UK からの回答
Thank you for your positive review & for shopping with us at Juicycouture.co.uk!
Kind Regards,
Juicy Couture Customer Services
I’m still waiting for my refund!
2023年5月14日
Juicy Couture UK からの回答
We’re sorry about this, we understand this has now been resolved for you.
Please get in touch at service@juicycouture.co.uk should you need further assistance!
With best wishes,
Customer Services
Online Haul
One of the socks I ordered had slight damage - a hole near the heel, which is a bit disheartening considering the socks aren't cheap 😭 The rest of the haul was excellent quality though.
Grateful to be able to buy some Juicy Couture products though 🙏
The €150 order limit and no chance of refunds or exchanges to Ireland is just really really frustrating. Plus why can't we order from JuicyCouture.com to deliver to Ireland - there's stock there that's not on the UK site that I would dearly love to own.
2023年5月15日
Juicy Couture UK からの回答
Hi there,
I'm sorry about the damaged product you had received, please get in touch at service@juicycouture.co.uk to investigate further.
In regards to our European delivery restrictions, please check back on our website in the next couple weeks for some exciting changes for our European customers!
Kind Regards,
Juicy Couture Customer Services
Terrible experience from a loyal…
Terrible experience from a loyal customer! I bought 5 items from them. A box arrived with 2 of the items. I reported this immediately to them. 4 days later they replied saying all items were delivered and provided me with the tracking number! I emailed back and told them I wasn’t disputing the delivery, and if they had read the email they would see I am missing 3 items! 4 days later a reply with a delivery photo - saying all items were delivered to me!!! I have replied again stating I did get delivery but missing 3 items & now want them refunded. They seem to think the delivery photo has X-ray vision! Rather than helping they have basically told me where to go! I have now contacted trading standards to report them & my credit card to raise a chargeback. I won’t be shopping with them ever again.
2023年5月12日
自発的なレビュー
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