The ordering process is great, and delivery is fine, but returns another story...I wanted to return and the options were an issue, but I've given the shoes away, or gifted to others. The pay monthly... もっと見る
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Prices and styles are spectacular for low to middle income individuals. Amazing mark Downs. I just wish they will think more about us. Women size 12 and 13. We do exist absolutely! Our sizes are... もっと見る
Ich war jahrelang zufrieden, bis ich bei der letzten Bestellung etwas zurück schicken wollte. Es war nicht möglich einen Retourenschein zu generieren. Nach fast 2 Monaten Kontakt mit dem Kundenservice... もっと見る
I was happy, and excited to get such a great introduction deal, but had no idea it's a $50 per month shoe club you sign up for to purchase, (and hoops to jump to get out of you remember to). I don't k... もっと見る
企業が回答しました
企業情報
JustFab US について
当該企業による記述
JustFab is the leading fashion-subscription ecommerce site and lifestyle fashion brand that offers members an engaging and personalized shopping experience.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and customized selection of shoes, handbags, jewelry and denim. Members have exclusive access to fashion tips and content, clickable style boards to shop complete outfits and the team of JustFab fashion consultants for expert advice.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and customized selection of shoes, handbags, jewelry and denim. Members have exclusive access to fashion tips and content, clickable style boards to shop complete outfits and the team of JustFab fashion consultants for expert advice.
連絡先
800 Apollo St, 90245, El Segundo, CA, 米国
- 866-337-0906
- justfab.com
3.4
まあまあ
3万件のレビュー
ネガティブなレビューの 33％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
So far the order was an amazing offer for first pair
So far the offer for first time purchase is amazing I will be shopping if this offer is Liget
2025年9月21日
The quality and the style of shoes…
The quality and the style of shoes really can use a more updated selection to trending styles and to live up to the 50 charge it's discouraging sending so much when you clearly see the actual cost for the item ends up costing less than $20.
2025年9月20日
Frustrating
It's frustrating when if you go back a step it sends me to the end of the category rather than back to where I was. I have to start over after every look at my bag
2025年9月18日
JustFab US からの回答
Hello Heather,
We understand how frustrating it can be when navigating through our website, especially when you find yourself sent back to the end of a category instead of returning to your previous spot. Your shopping experience is important to us, and we appreciate your feedback regarding this issue. We will send you a private message right away to address this promptly.
Best,
Allison
Not worth it!
Not worth it. My card was charged $50 for a "member credit". Selection is terrible, and basically the same repeated items you see on Amazon. I opted to buy a pair of Jeans that cost $30. You cant use the $50 credit for $50 worth or merchandise, only one item, nor does it cover taxes, shipping, or a tariff cost... so I ended up having to pay an additional $15 for those items, on top of the "member credit" so I ended up paying $65 for a pair of $30 jeans. Cancelling my membership immediately. Don't waste your time with a membership. Not worth it AT ALL!
2025年9月10日
Awesome smooth process can’t wait to…
Awesome smooth process can’t wait to get my boots they look so cute
2025年9月10日
Love shopping here for some great deals…
Love shopping here for some great deals and Great Shoes!
2025年9月7日
I like the boots I’ve purchased
I like the boots I’ve purchased, the VIP, the items on sale. Thanks to the government just no longer in my budget. 😢
2025年3月8日
I can't wait to use all my credits and…
I can't wait to use all my credits and cancel this subscription. It's a robbery to charge $49 a credit and then say a pair of shoes is either $10 or 1 credit. The absolute most idiotic logic ever. I liked when you could use your credits for the dollar amount. Now this site is claiming some mid quality shoes are worth $80 but somehow you're always selling them for $10 on sale. How does that work? SCAMMERS
2025年9月4日
JustFab US からの回答
Hello Tracy,
We genuinely appreciate your feedback, as it helps us understand our members' perspectives and improve our services. We understand that the current structure of our VIP membership and credit system can be confusing, and we truly apologize for any frustration this has caused you. We will contact you via private message shortly to address these matters immediately.
Best,
Allison
I have been a VIP member for a long…
I have been a VIP member for a long time and I love it❣️ I like to let my credits add up and then place a big order. And it's so easy to skip a month if you want. 🥰👍
2025年9月3日
I haven’t made an order in a while but…
I haven’t made an order in a while but decided to use my credits today. However I noticed that I am being charged a tariff on top of being taxed. I will be closing this account if I’m being charged tariffs.
2025年9月3日
JustFab US からの回答
Hello Shawnte,
Thank you for taking the time to leave a review. We're sorry to hear about your experience. We understand your concerns regarding the additional charges and tax/tariff fees. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Great choices and prices and customer…
Great choices and prices and customer service via chat was quick, easy and very helpful
2025年9月2日
The prices have really gone up
The prices have really gone up, I used to be able to buy a pair of boots for $39 including shipping. Now I am paying $49 and $15 in extra charges. I am going to cancel my subscription
2025年9月1日
JustFab US からの回答
Hello Denise,
Thank you for reaching out to us and sharing your concerns regarding the recent price increases. We truly appreciate your feedback, and we sincerely apologize for your frustration of seeing prices rise, especially when you have been a loyal VIP member. We strive to provide the best value possible, and we regret that we fell short in this regard. We will contact you via private message shortly to address this matter immediately.
Best,
Allison
Quick checkout
2025年9月1日
Awesome sales
They give you great value for your membership and as I long as I remember to opt out after the 1st of the month then I don't have to pay for the membership if I am not going to use it.
2024年10月15日
The skip payment I don’t think you…
The skip payment I don’t think you should have to cancel your account or you will be charged $49.50 between the 1st-5th of the month. Ridiculous
2025年9月1日
JustFab US からの回答
Hello Ermagene,
Thank you for writing us a review. We understand how frustrating it can be to navigate the payment process, and we appreciate your feedback regarding the skip payment feature. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I've been with your company since 2013.
I've been with your company since 2013.
Then you changed your policy. And I lost my vip points. This change should not have affected the long time members. So your company really just stole my money. I truly loved Just Fab and your fabulous styles. But now I'm just trying to use my few points and close this account out.
2025年9月1日
JustFab US からの回答
Hello Yvette,
We're sorry to hear about your experience and the frustration caused by the policy changes. We truly value your loyalty and understand how disappointing it is to lose VIP points. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
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