JustFund ロゴ
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JustFund レビュー 

35
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TrustScore 5段階評価の4

4.0

非銀行系金融サービス
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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I would not recommend Just Fund based on my experience. Their fees are extremely expensive compared with the service provided, and the billing process has been frustrating and unclear. Invoices h... もっと見る

5つ星のうち5の評価

I literally wouldn’t have been able to settle my divorce proceedings without TrustFund. I was able to work with my lawyer in a less-stressful environment, which meant I could put all my energy into ge... もっと見る

5つ星のうち5の評価

JustFund helped me access the funds I needed for my legal costs during separation. After years out of the workforce raising my children and running our family business, I couldn’t have afforded repr... もっと見る

企業が回答しました

5つ星のうち5の評価

The Team at JustFund were amazing! At a time when I was struggling, emotionally & financially, Andy & his Team offered me a solution that would ease my financial worries & let me concentrate on prepar... もっと見る

企業情報

  1. 非銀行系金融サービス
  2. 金融機関

当該企業による記述

JustFund provides fair, flexible finance to transform the way people access and pay for legal advice.

連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

35件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 50％に回答しています

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.0

すべてのレビュー

(35)

過去12か月のレビュー数: 11件

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5つ星のうち5の評価

Support for women living in and through violence and coercive control .

The empathy and options offered but also the multi faceted team that worked alongside the legal team and lawyers . The ongoing transparency and being able to speak to someone personally at times of worry instead talking with my lawyer about costs with a time charge the explanation from the team was not charged at a legal rate invaluable and efficient and supportive communication . During aggressive domestic violence and financial coercive control this reassurance is key and vital in stabilising and victims better understanding of their options and allowing time for healing and getting affairs in order with limited ongoing detriment to self .

2024年10月15日
自発的なレビュー
5つ星のうち5の評価

The Team at JustFund were amazing

The Team at JustFund were amazing! At a time when I was struggling, emotionally & financially, Andy & his Team offered me a solution that would ease my financial worries & let me concentrate on preparing for my legal case. I was impressed with the level of Communication from Justfunds too, as emails, and phone calls were answered or returned promptly, with respect, & honesty. I couldn't have got through my complicated Divorce without their Financial help.

2024年10月1日
自発的なレビュー
5つ星のうち5の評価

Just Fund v Plenti Finance

A divorce is never a great time for anyone and you are hardly at your best in getting documents together that show financial capacity. The people at Just Fund were understanding and accepting and you felt like everyone had gone through a divorce themselves. With supportive discussions we jointly got to a position where I could borrow funds to see my divorce through. Much better than my interactions with Plenti finance which treated me just like the banks.

2023年12月9日
自発的なレビュー
5つ星のうち1の評価

Uncompassionate rip off merchants.

This company is a massive rip off taking advantage of people who are somewhat desperate then abandoning them while they still have need of assistance.
If you have an alternative use that instead, even a credit card would be more economical.
But if you do use them be aware of the exorbitant hidden fees e.g. they charge over $1,000 to put a caveat on your property which, for reference, will cost about $200 with a conveyancer.
Also be careful about when they will demand repayment - my matter was not finalised but because I got a small partial settlement on sale of the property they insisted on being repaid from that and then refused to keep the loan facility open meaning I had to pay the prior and ongoing legal fees from the meagre partial settlement rather than using it to get on with my life which was its intended purpose.
Absolutely soul-less rip off merchants. Would never use again and do not recommend if you have an alternative.

2024年8月17日
自発的なレビュー
JustFund ロゴ

JustFund からの回答

Dear James,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your dissatisfaction with your experience. Your concerns are important to us, and we want to address them.

The placement of a caveat on a property is often a necessary measure having regard to the flexible nature of our funding solution. Unlike an AMEX or other credit cards, clients are able to draw on funding as required and JustFund is only repaid from the proceeds that a client receives from an interim (in your case) or final property settlement. Nothing is required to be paid out-of-pocket until then.

Regarding the cost of caveats, we engage an external law firm to manage the lodging and removal of caveats on our behalf. We pass the direct cost on to clients and we do not add any margin for ourselves. However, we are reviewing their fees in the hope we can bring this more in line with the price you have paid elsewhere. Thank you for sharing your previous experience.

When you applied for the loan, we endeavored to be transparent about our processes and fees. We sent you an email detailing our process, including a document titled "Representative Fees & Charges" which outlines the Security Lodgment Fee for registering a caveat. We regret that our communication did not meet your expectations and that you felt the caveat costs were not made clear. It’s never our intention to cause frustration or inconvenience to our clients, and we apologise for any distress this may have caused.

Our Funding Agreement makes it clear that any interim property settlement or distribution received must be first applied towards repayment of your outstanding account with JustFund. We attempted to obtain approval from our approval committee for an exception in your case. However, this was unfortunately not successful as the interim distribution you were receiving was significant and materially reduced the total asset pool upon which your funding was secured.

If you have any further questions or need additional clarification, please do not hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to address any concerns.

Thank you for considering our perspective.

Kind regards,
The JustFund Team

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