They cheated me when I puchased an electric vehicle from them. The sales person told me that the vehicle insurance (which was for 3 years) includes batteries as well. But when the battery got faulty (... ãã£ãšèŠã
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My experience buying a car from JW Autos was excellent. The whole team was friendly and helpful, making the entire car-buying process simple and stress-free. I also part-exchanged my car and they made... ãã£ãšèŠã
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Bought a car recently and the staff were excellent making the experience enjoyable rather than stressful Had to return to the dealership two days later due to an oversight on everyoneâs behalf we did... ãã£ãšèŠã
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came up on Sunday to view the car was interested in. had a warm greeting and ash was very helpful. was fully informed of all my options and agreed to buy . collected vehicle on Tuesday as arranged. K... ãã£ãšèŠã
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With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own â and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales â Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether itâs your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
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- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tacticsâjust straightforward, professional advice tailored to your needs. Whether itâs your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isnât just our priorityâitâs our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
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J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, è±åœ
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
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JW Autos ããã®åç
Thank you for taking the time to leave us a review! We're so glad your visit to the dealership smooth.
If you need any assistance, we will be more then happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
Lilly was really nice and ao wasâŠ
Lilly was really nice and ao was krystal and libby gave me a coffee
100 prcent recommend
Really good
2026幎1æ18æ¥
JW Autos ããã®åç
Thank you for taking the time to leave us a review - we're very happy to hear you had a great experience with us!
We'll make sure to pass on your kind words to our team.
If you ever need anything, please donât hesitate to get in touch â we're always happy to help.
Enjoy your new car!
All the best
JW Autos
Highly recommend
I bought my Clio from JWAutos just before Christmas and I canât fault the service. Everyone was so lovely from the moment we arrived. I was shown the car taken out for a test drive and all my questions answered. Drove away the same day and have been loving the car ever since. Iâd highly recommend the team here.
2025幎12æ20æ¥
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JW Autos ããã®åç
Thank you for taking the time to leave us a review! Weâre happy to hear you had a positive experience with us, we hope youâre loving your new vehicle!
If you have any questions or need assistance down the road, please donât hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Great customer service
Great customer service, listen to you as the customer. Krystal was fantastic.
2026幎1æ13æ¥
JW Autos ããã®åç
Thank you for taking the time to leave us a review! Weâre happy to hear you had a positive experience with Krystal, we hope youâre loving your new vehicle!
If you have any questions or need assistance down the road, please donât hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
From start to finish the experience wasâŠ
From start to finish the experience was excellent very helpful and clear about warranties and knowledgeable about the cars they have for sale.Definitely recommend them and will be going back again and thank you for my new car
2026幎1æ12æ¥
JW Autos ããã®åç
Thank you for taking the time to leave us a review - we're very happy to hear you had a great experience with us!
We'll make sure to pass on your kind words to our team.
If you ever need anything, please donât hesitate to get in touch â we're always happy to help.
Enjoy your new car!
All the best
JW Autos
5 star experience
A smooth, professional and friendly buying experience. Everything was handled Efficiently. Huge thank you to Mario for helping me get this car!
2026幎1æ2æ¥
JW Autos ããã®åç
Thank you for taking the time to leave us a review! We're so glad that Mario made your visit to the dealership smooth.
If you need any assistance, we will be more then happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
I had the best experience today
I had the best experience today! I was greeted by Krystal and she helped me understand everything i needed to know!
I didnât feel pushed or rushed to make a decision and now Iâm left with a beautiful car.
Also a big help from Lilly and Inese who helped me with insurance and documents etc.
Iâd recommend JW Autos in a heartbeat!
2026幎1æ3æ¥
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JW Autos ããã®åç
Thank you for taking the time to leave us a review! Weâre happy to hear you had a positive experience with Krystal, Inese and Lilly we hope youâre loving your new vehicle!
If you have any questions or need assistance down the road, please donât hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Brought a car today and was assisted by louie
Brought a car today and was assisted by Louie Barnes. Amazing customer service, no pressure and gave me plenty of options to look at. I brought my family and he got them fully involved in looking at the vehicles, including my enthusiastic son. We love out new vauxhall grandland!
2026幎1æ2æ¥
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JW Autos ããã®åç
Thank you for taking the time to leave us a review! Weâre happy to hear you had a positive experience with Louie, we hope youâre loving your new vehicle!
If you have any questions or need assistance down the road, please donât hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
JW Autos ããã®åç
Thank you for taking the time to leave us a review! Weâre happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to Louie!
If you have any questions or need assistance down the road, please donât hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Thank you so much
Thank you so much, Louie, for all your help with our new car. You were very helpful, sharing lots of useful information. You were professional and informative. Thanks so much!
White Peugeot 5008
2025幎12æ6æ¥
JW Autos ããã®åç
Thank you for taking the time to leave us a review! We're so glad that Louie made your visit to the dealership smooth.
If you need any assistance, we will be more then happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
Krystal & the girls were very welcomingâŠ
Krystal & the girls were very welcoming excellent customer service
2025幎12æ18æ¥
JW Autos ããã®åç
Thank you for taking the time to leave us a review! Weâre happy to hear you had a positive experience with Krystal, we hope youâre loving your new vehicle!
If you have any questions or need assistance down the road, please donât hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Just purchased a vehicle from JW AutoâŠ
Just purchased a vehicle from JW Auto and can honestly say i was very impressed with the service from start to finish, Gary was very helpful with advice and went over and above to get things done, much appreciated.
2025幎12æ17æ¥
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JW Autos ããã®åç
Thank you for your lovely review! Weâre happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please donât hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Extremely polite and professionalâŠ
Extremely polite and professional service, no hard sell, knowledgeable, patiently listened to and answered all questions
2025幎12æ15æ¥
JW Autos ããã®åç
Thank you for taking the time to leave us a review! Weâre happy to hear you had a positive experience with us!
If you have any questions or need assistance down the road, please donât hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Krystal
I had a great experience with this dealership from start to finish. All staff especially Krystal was friendly, professional, and not pushy. She took the time to answer all my questions and made sure I felt confident in my decision. The buying process was smooth, transparent, and much easier than I expected. I really appreciated Krystalâs honesty and attention to detail. Iâm extremely happy with my vehicle and would highly recommend this dealership to anyone looking for a stress-free car-buying experience.
2025幎12æ14æ¥
JW Autos ããã®åç
Thank you so much for your lovely feedback â we're so pleased to hear you had a seamless experience with us! We'll be sure to pass your kind words on to Krystal and the rest of the team.
We truly appreciate your support and hope you're enjoying your new vehicle!
If you ever need anything, please donât hesitate to get in touch â we're always happy to help.
All the best from all of us!
JW Autos
Kyrstal was so friendly and patientâŠ
Kyrstal was so friendly and patient with me. I felt at ease. Actually enjoyed the experience .
2025幎12æ14æ¥
JW Autos ããã®åç
Thank you for taking the time to leave us a review and supporting us again! Weâre happy to hear you had a positive experience with Krystal, we hope youâre loving your new vehicle!
If you have any questions or need assistance down the road, please donât hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Friendly helpful polite and efficientâŠ
Friendly helpful polite and efficient service.
2025幎12æ13æ¥
JW Autos ããã®åç
Thank you for your lovely review! Weâre happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please donât hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Don't buy anything from here, especially a warranty. They making a lot of money from warranty but you donât get anything!!!
JW Autos sold me an overpriced £1,000
extended warranty - around three times the price listed on the Warranties2000 website.
After I wrote this review, their manager, 1nese, personally promised to take full responsibility, saying they would either refund the full warranty cost so I could handle the repair myself, or help me deal with the warranty company to get the repair covered. I trusted these promises and followed up multiple times, but after months of ignored emails and visits, nothing was done. No refund, no support, and no resolution was provided.
I am now preparing a formal complaint to the Motor Ombudsman. This experience clearly shows how JW Autos mis-sold the warranty and failed entirely to support their customers.
2025幎8æ24æ¥
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Don't Buy the Warranty
We bought the car back in June and the staff were pleasant and helpful. The problem is they sold us a warranty which isn't worth the paper it's written on as it doesn't cover wear and tear which I found out after trying to make a claim. We're now £800 out of pocket thanks to this useless product.
2025幎12æ11æ¥
èªçºçãªã¬ãã¥ãŒ
JW Autos ããã®åç
Thank you for your review. We are pleased you found our staff pleasant and helpful, and sorry to hear about the disappointment with your warranty claim.Â
Anything that naturally degrades over time is a standard exclusion across almost all warranty providers, but we always aim to explain the terms clearly at the time of purchase.
Would appreciate to review your case and see if there is anything we can do to help. Please contact us at : aftersales@jw-autos.co.uk.
Many Thanks,
JW Autos
JW Autos ããã®åç
Thank you for your lovely review! Weâre happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please donât hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Politeness well experienced
2025幎12æ7æ¥
JW Autos ããã®åç
Thank you for your kind review! Weâre happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please donât hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
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