I enjoy JW Grant, product range and am always happy with the products. My only challenge, is that after taking time to book a date for product delivery, I received a call to say my materials would... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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JWGrant just finished delivering all the timber for my DIY deck rebuild. It's all in good shape and to spec, there are no missing or incorrect items, and the delivery guy was excellent, managing to pl... もっと見る
企業が回答しました
Delivery was counted down from drops to go , helped to be prepared for delivery ., goods were placed where asked to be placed … driver more than happy to oblige.. good all round experience from order... もっと見る
企業が回答しました
Great prices and able to order online. Lost a star for confusing web descriptions “loose” v “bulk bags” One chooses bulk bags but in basket the description is “loose” no problem clarifying with bran... もっと見る
企業が回答しました
企業情報
当該企業による記述
Scotlands number 1 supplier of building, timber and landscaping materials for both the trade and public. We have branches accross Scotland and can deliver anywhere in Scotland. Visit our landscape displays at any of our branches in Paisley, Glasgow, Kilmarnock, Coatbridge and East Lothian to get inspiration for transforming your home and garden with J W Grant. Our customer service is second-to-none with both trade and public.
連絡先
66 Love Street, PA3 2EH, Paisley, 英国
- 01418874252
- andrew@jwgrant.co.uk
- jwgrant.co.uk
4.6
優良
481件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Delivery driver was very helpful and…
Delivery driver was very helpful and nothing was any problem to him
2023年6月28日
J W Grant からの回答
Dear Margaret,
Thank you for your kind words. We're delighted to hear about your positive experience with our delivery driver. We pride ourselves on our customer service and it's always great to hear such positive feedback. We'll make sure to pass on your praise to the driver.
We hope to assist you again soon!
J W Grant からの回答
Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our online ordering process easy and our delivery prompt. Our team always strives to provide excellent service and it's great to know that our driver was of great help to you. We appreciate your business and look forward to serving you again in the future.
J W Grant からの回答
Thank you for sharing your experience. It's wonderful to hear that you found our online ordering and pick-up process easy and our staff superb. We strive to make every interaction smooth and efficient for our customers. Your kind words mean a lot to us and we look forward to serving you again soon.
Delivered on time
2023年6月25日
J W Grant からの回答
Thank you for your feedback. We're delighted to hear that your order arrived promptly. Timeliness is one of our key priorities, and we're pleased to have met your expectations. We look forward to assisting you with your future building supply needs.
Excellent customer service
Had to change the delivery date and that was done quickly. Received a text on the day with timeline. Delivered on in time by friendly delivery man,
2023年6月25日
J W Grant からの回答
Thank you for your positive review. We're happy to hear that our team was able to accommodate your schedule and ensure a timely delivery.
We take pride in our team's commitment to providing excellent customer service.
We appreciate your feedback and look forward to serving your future needs.
Dropped off and picked up when I wanted…
Dropped off and picked up when I wanted price was ok
2023年6月23日
J W Grant からの回答
Thanks for taking the time to leave us a review.
We're delighted to hear that we were able to meet your delivery and pick-up expectations. We work hard to offer quality service at a competitive price, and your review reassures us that we're on the right track.
We look forward to serving you again soon.
My garden stones delivered and placed…
My garden stones delivered and placed where I wanted them by a very pleasant and polite young man.
2023年7月5日
J W Grant からの回答
Thanks so much for your kind words!
We're delighted to hear that you had a positive experience with our delivery service. Our team always strives to provide top-notch customer service, and your review will certainly bring a smile to our delivery man's face.
We look forward to assisting you with your future gardening needs!
J W Grant からの回答
Thank you for your positive feedback!
We're thrilled to hear that you were satisfied with our pricing, speedy delivery, and quality of timber.
It's wonderful customers like you that drive us to do our best. We look forward to serving you again in the future!
All good delivered fine
2023年6月27日
J W Grant からの回答
Thank you for taking the time to share your feedback. We're glad to hear that your delivery went smoothly.
We appreciate your business and look forward to serving you again.
Delivery was first class and driver…
Delivery was first class and driver placed material in exactly where required. Very happy with service
2023年6月25日
J W Grant からの回答
Thanks for your great feedback. We're delighted that you were satisfied with our delivery service. We always strive to make the process as convenient as possible for our customers. Looking forward to serving you again!
Aw the time
Excellent company, all the material I needed for job and a fast delivery, definitely using jw grant from now on.
2023年6月24日
J W Grant からの回答
We're overjoyed to hear your positive words! It's fantastic to know that we were able to provide you with everything you needed promptly. We look forward to being your go-to builders merchant in the future. Thanks for choosing J W Grant!
Very good service from ordering online…
Very good service from ordering online to excellent professional delivery of materials.
2023年6月23日
J W Grant からの回答
Thank you for your wonderful feedback! We strive to make the entire process, from online ordering to delivery, as seamless and professional as possible. We're delighted to hear that we hit the mark for you. Looking forward to serving you again.
Quick and reliable service again
2023年5月23日
J W Grant からの回答
Thank you for your feedback! we really appreciate it.
Paving bricks and cement
The smaller van turned up when the email said it would.
Bricks and cement good quality and easy to order online.
Driver really helpful I asked if he needed a hand and he unloaded the van quickly. Happy with the delivery.
2023年5月28日
J W Grant からの回答
Thank you for your wonderful feedback. We're delighted to hear that our services met your expectations from the quality of our products to the punctuality and helpfulness of our delivery team. We strive for such service excellence and your review reaffirms the hard work we put in. Thank you again for your kind words and we look forward to serving you again.
Product & delivery was great
Product was great. The delivery driver was very courteous and delivered the goods just where we needed them. Well done!
2023年5月26日
J W Grant からの回答
Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that you were satisfied with our products and the service provided by our delivery driver. We make it a priority to ensure our customers receive the best service possible, so your feedback is greatly appreciated. We look forward to assisting you again in the future!
J W Grant からの回答
Thank you for your review! We're glad to know you were satisfied with our service, from our timely delivery to our pricing. We always aim to offer value to our customers and we appreciate your feedback. We look forward to serving you again in the future!
Great service quick and easy to use
2023年5月25日
J W Grant からの回答
Thank you for taking the time to leave a review. We're thrilled to hear that you found our service easy to use and efficient. That's exactly what we strive for at J W Grant. We look forward to assisting you again in the future.
J W Grant からの回答
We're delighted to hear you had a positive experience with us! Our team works hard to make our website user-friendly and to always have a friendly service ready for you. We are glad you found all the materials you needed. Looking forward to serving you again!
Product wasn’t available right away but…
Product wasn’t available right away but they got it transferred from Paisley the next morning for me.
2023年5月24日
J W Grant からの回答
Thank you for your understanding and patience.
We strive to meet our customers' needs as quickly as possible, and we're pleased we could arrange the transfer for you.
We appreciate your feedback and look forward to assisting you in the future.
Great prices, online descriptions can be confusing.
Great prices and able to order online. Lost a star for confusing web descriptions “loose” v “bulk bags” One chooses bulk bags but in basket the description is “loose” no problem clarifying with branch though.
Also feel delivery charge should be waived at a certain price point.
Otherwise cannot fault service
2023年5月23日
J W Grant からの回答
Thank you for taking the time to provide us with your feedback. We're pleased to hear that you found our prices competitive and our service praiseworthy.
We apologise for any confusion caused by the descriptions on our website and we're taking note of this to improve the user experience. We're also considering your suggestion regarding delivery charges.
Thank you once again for your valuable insights. We appreciate your business and look forward to serving you again in the future.
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