Kabayan Remit レビュー 285

TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

The money transfer process is essentially very smooth and efficient. The only downside can be the occasional compliance checks. Not that they are always onerous, but you do have to watch out for the... もっと見る

5つ星のうち5の評価

Very efficient within time limits. Only I wish customers can use credit card but not only e-transfer. I’m quit happy using your app and service. Well done.

5つ星のうち5の評価

Easy to use. You can view old and new transaction. Very secure, your login details and bank account (if youre doing bank transfer) never saved. Incase you lost your fone, they can't use your apps... もっと見る

企業が回答しました

5つ星のうち5の評価

I use Kabayan Remit since i was here last October 2022. Madaling gamitin at kapag nagkaroon ng problema sa padala (wrong spelling of receiver, etc.) they will contact us right away! Very friendly and... もっと見る

企業が回答しました

企業情報

  1. 送金サービス

当該企業による記述

Instant money transfers from the UK and Canada to the Philippines. We offer high exchange rates, low fees and 24/7 customer support.


連絡先

4.1

ほぼ満足

TrustScore 5段階評価の4

285件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 33%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

The money transfer process is…

The money transfer process is essentially very smooth and efficient. The only downside can be the occasional compliance checks. Not that they are always onerous, but you do have to watch out for them delaying your transaction. If it was not for the compliance issues Kabayan would have a 5 star rating.

2026年3月31日
5つ星のうち1の評価

VERY DISAPPOINTED

I have been a loyal customer for 25 years and I'm so disappointed with the service I received lately. They encourage us to use their app but they cannot be bothered to send you a receipt instead they want us to download it which I refuse to do so. Sending us notification should be our right as their valued customer. Unfortunately, if this happen again next time I send money they will for sure loose me as their customer and I will definitely encourage all my friends to take their custom somewhere else!

2025年10月28日
自発的なレビュー
5つ星のうち1の評価

When it works its great but they are…

When it works its great but they are forever changing the way it works. My wife and I an others in our family have used this for years. We cannot use it anymore because they have made it so complicated. They asked us to register a phone number and we did and that does not even work... MY advice to you is go somewhere else... You never know these days if you are being hacked.. and when a company keeps changing how they operate it is a danger signal.. you cannot even contact them on the site if you cant log on.... has it been hacked?

2025年5月2日
自発的なレビュー
Kabayan Remit ロゴ

Kabayan Remit からの回答

Thank you for your feedback, Kabayan!
We’re very sorry to hear about the difficulties you and your family have experienced. We truly appreciate your loyalty over the years, and it’s sad to know that recent changes have made it harder for you to use our service.

At Kabayan Remit, we’re committed to ensuring the safety and security of your personal information, which is why we occasionally update our app and systems. However, we understand that these updates can sometimes lead to confusion or accessibility issues, and we sincerely apologize for any inconvenience this has caused.

Please rest assured that our platform has not been compromised nor hacked. The changes you’ve experienced are part of our ongoing efforts to comply with the highest security standards and provide a more reliable services.
If you're having trouble logging in or verifying your phone number, our customer support team is ready to help. You can reach us at info@kabayanremit.com or you can call directly to our 24/7 customer service to assist you immediately.

We’d love the chance to resolve this for you and hopefully restore your confidence in using Kabayan Remit.
Thank you Kabayan and we hope to earn back your trust again.❤️

5つ星のうち1の評価

Avoid Metro Bank collections

They should inform their customers that sending money for collection at Metro Bank will involve sitting in Metro Bank for hours whilst they contact head office for approval. Nice way to spend your holiday.

2025年4月10日
自発的なレビュー
Kabayan Remit ロゴ

Kabayan Remit からの回答

We're truly sorry for the inconvenience you've experienced. We'll investigate what happened in this transaction and work to ensure our customers are better informed moving forward. To help us look into this further, please email us at info@kabayanremit.com. Thank you for your feedback.

5つ星のうち1の評価

I’ve been using Kabayan Remit when they…

I’ve been using Kabayan Remit when they were still called Asenso Remit. And now, they were so unbelievably strict, even the receivers on my list were there since I started. And now they started asking for their details etc. I used to refer them to friends but now I will not. Will be looking for other options now.

2025年3月20日
自発的なレビュー
Kabayan Remit ロゴ

Kabayan Remit からの回答

Thank you for your feedback, Ann. We sincerely apologize for the inconvenience and understand your frustration. Please know that we are investigating your concern to improve the experience moving forward. We appreciate your long-time support and hope to regain your trust.

5つ星のうち1の評価

SCAM service - DO NOT USE

Took my money, they endlessly asking for bank statements and details and then don't make the transfer. They haven't returned my money.

2025年3月12日
自発的なレビュー
Kabayan Remit ロゴ

Kabayan Remit からの回答

Hi Andrew,

Thank you for sharing your feedback. We are truly sorry to hear about your negative experience with Kabayan Remit. We understand your frustration, and we sincerely apologize for the inconvenience you’ve encountered. This is not the level of service we aim to provide.

We take all customer concerns seriously, and we would like to resolve this matter promptly. To better assist you, could you please provide us with your transaction details or reach out to our customer support team at info@kabayanremit.com so we can investigate and work toward a solution? We are committed to ensuring that your money is either transferred as expected or refunded as soon as possible.

5つ星のうち1の評価

IVE BEEN USING.THIS FOR A LONG TIME NOW…

IVE BEEN USING.THIS FOR A LONG TIME NOW AND NOW THEY ARE QUESTIONING MY SOURCE.OF INCOME AND WHY AM I SENDING FREQUENTLY TO MY SON IN THE PHILIPPINES? LOL SINCE MY SON IS IS PAYING.ALL THE BILLS USING.HIS OWN MONEY, I WAS JUST REPAYING.WHAT I OWE TO MY SON, BECAUSE HE ALSO NEEDS THE MONEY FOR HIS TREATMENTS

2025年2月22日
自発的なレビュー
Kabayan Remit ロゴ

Kabayan Remit からの回答

Hi Kabayan!

We truly understand your frustration and are sorry for any inconvenience this has caused.

As part of our compliance process, all transactions—regardless of the amount or frequency—undergo routine review. Rest assured, our team will work with you to make sure everything is sorted.

If you'd like to discuss this further or need any assistance, feel free to reach out to us directly. We’re here to help!

Thank you for your understanding, and we really appreciate your continued trust in Kabayan Remit. ❤️

5つ星のうち1の評価

Hindi lang isang beses mga Beneficiary…

Hindi lang isang beses mga Beneficiary ko pinabalik balik sa pag claim ng money. Sana mabigyan pansin yung mga ka partner ng Kabayan doon sa Pilipinas na ibigay kaagad yung money, Aabutin pa ng 3 days .. Sobra yung taga roon walang awa sa mga kababayang pobre na ng claim at pinabalikbalik hindi nila naisip yung effort nila, panahon at pera nasayang. Init at gutom pa. Sana ma solve itong problema ng mga partners. Hindi lang beneficiaries gina abala pati yung sender. mag kaiba ang oras natin. Itong sulat kung ito pasado alas 12 ng gabi rito. Dahil nga di na mka kaya ng beneficiaries sa pabalik balik kayo ito mapilitan sila tatawag sa amin. pangatlong abala yung staff ng Kabayan dahil tatawagan ko rin sila. Hay ... paki nalng kung yung Palawan at Mluiher ay ganun ang nga gawain bigyan ninyo ng memo o anong magawa ninyo para matigil na ito at nakakasira ng imahin ng Kabayan. Wala kayo issue sa akin kundi yung mga kapartner ang natutulak na dumihan imahin ninyo. Meron pang pahingi hingi ng recebo hindi kuntento sa ref number hawak ng beneficiaries kahit ipakita pa yung mensahe doon. Wala silang paki alam sa recibo ng sender. Hindi nila yun dapat hingiin for privacy reason. Kaya noong tumawag ako sa staff ninyo. sabi ko isang MAGIC lang to na gawin mo. TAWAGAN MO BENEFICIARY ko na andoon ilang oras nakaburo sa kanila. Ayon BOOM .... narinig sa taga roon kaya ayun TINAWAG na pangalan niya. UGALING iwan.

2024年10月8日
自発的なレビュー
Kabayan Remit ロゴ

Kabayan Remit からの回答

Hi Kabayan Joyce, thank you for your review and for raising your concern about this matter. Pasensya na po sa abala na naidulot nito sa iyo at sa iyong beneficiary. Huwag po kayong mag alala at makikipag ugnayan po kami sa aming pick up partners para masolusyonan ang inyong concern. Kami rin po ay tatawag sainyo upang malaman ang ibang detalye. Maari po bang malaman kung anong branch ang pinuntahan ng inyong beneficiary?

Kindly email us the branch and details at info@kabayanremit.com.
Salamat po sainyong pag unawa at gagawan po namin ito ng solusyon.
Maraming salamat sa iyong tiwala sa Kabayan Remit, Kabayan! 🙏

5つ星のうち5の評価

Thank you kabayan remit!

What I love about Kabayan Remit is their excellent customer service and the kindness of their agents. I’ve never experienced any delays with my transactions. Their exchange rates are also better than others. It’s incredibly convenient to use, and I don’t need to leave my house or take my time off work to send money to my loved ones. Thank you so much, Kabayan Remit. Wishing you many more successful years ahead! :)

2024年9月30日
自発的なレビュー
Kabayan Remit ロゴ

Kabayan Remit からの回答

Hi, Kabayan Anne!
Thank you so much for your kind words! We’re happy to hear that you’ve had such a positive experience with Kabayan Remit, and we truly appreciate your trust in our service. We are dedicated to making your transactions smooth and convenient, so we’re glad that our efforts have made things easier for you. We’ll continue to work hard to provide you with the best rates and service. Wishing you all the best, and we look forward to serving you for many more years ahead! 😊

5つ星のうち1の評価

I went all through the verification…

I went all through the verification process, and after my last transaction, they disabled my account without further information. dont try to use this app, they havent refund my money yet

2024年6月20日
自発的なレビュー
Kabayan Remit ロゴ

Kabayan Remit からの回答

Hi Steve,

Thank you for your review and for raising your concern about this matter. We sincerely apologize for the inconvenience this has caused you. Our support team has reached out to you regarding your last transaction; please check your email. Your refund is also being processed. If you have any other concerns, please do not hesitate to contact us at info@kabayanremit.com. Thank you

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