Kandiana レビュー 157

Kandiana からの回答

2026年4月1日

Hello Eva,

Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and understand how frustrating it must be to deal with a missing parcel and ongoing delays in resolution.

What you’ve described regarding the delivery location is concerning, especially given that secure storage options were available. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.

We also recognize that the length of time you’ve been waiting, along with the repeated generic responses, has only added to your dissatisfaction. Your case clearly requires more thorough attention, and we regret that this has not yet been achieved.

Please be assured that your feedback is being taken seriously and will be reviewed internally to ensure appropriate follow-up and to help prevent similar situations in the future. We appreciate your patience and the opportunity to address this matter more effectively.

Kind regards

Kandiana からの回答

2026年3月22日

Hello Majid,

Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to be waiting without a response.

Please be assured that your concern is important to us, and we would like to help resolve this as quickly as possible. Kindly reach out to us again with your order details so we can look into your case and provide you with an update.

Best regards

Kandiana からの回答

2026年3月22日

Hello Hasan,

Thank you for sharing your experience, and we’re sorry to hear that you’re disappointed with your order. We understand how frustrating longer shipping times and unmet expectations around product quality can be.

We aim to be transparent about our processes, including shipping times and return procedures, and we regret if this was not clear or did not meet your expectations. Please feel free to contact our support team with your order details so we can review your case and work toward a suitable resolution.

Best regards

Kandiana からの回答

2026年3月22日

Hello Evelyn,

We’re very sorry to hear about your experience and completely understand your frustration, especially after waiting this long and receiving incorrect delivery information. This is not the level of service we aim to provide.

Please reach out to our support team with your order details so we can urgently investigate the status of your shipment and clarify what happened. We will prioritise your case and work to resolve this as quickly as possible.

Best regards

Kandiana からの回答

2026年3月17日

Hello Nicky,

We are very sorry to hear about your experience and understand how frustrating it must feel when an order does not arrive as expected. Please be assured that we take situations like this seriously, and we would like to investigate what happened with your delivery and the notification you received. Unfortunately, delivery updates can sometimes be triggered automatically by the shipping carrier even if the parcel has not yet reached the customer.

We also apologise if you did not receive a timely response to your email, as that is certainly not the experience we want for our customers. Please contact our support team again with your order number so we can look into this immediately and help resolve the issue for you.

Kind regards

Kandiana からの回答

2026年3月13日

Hello Mandy,

Thank you for your message, and we’re really sorry to hear that your order has not arrived yet. We completely understand your concern, especially after previous negative experiences, and we want to assure you that we take this very seriously.

Orders can sometimes take a little longer in transit depending on the shipping route and local delivery service, but we would be happy to check the exact status of your shipment for you. Please contact our support team with your order details so we can track it and make sure everything is resolved for you as quickly as possible.

Kind regards

Kandiana からの回答

2026年3月9日

Hello Mark,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we truly appreciate you bringing this to our attention. Your feedback is valuable and helps us improve moving forward.

Kind regards

Kandiana からの回答

2026年3月2日

Hello John,

We’re very sorry to hear about your experience. Receiving a delivery photo showing a different address is understandably frustrating, and we apologize for the inconvenience this caused.

As soon as the issue was reported, we reviewed it with the carrier and issued a full refund. We’re also addressing your concerns about customer service internally to ensure better support moving forward.

Thank you for your feedback.

Best regards

Kandiana からの回答

2026年2月23日

Hello Joanna,

Thank you for your feedback. We’re very sorry to hear that you haven’t received any updates yet. We understand how frustrating that can be.

Occasionally, there can be slight delays, but please rest assured that your order has not been forgotten. Please contact our customer service with your order number so we can check the status for you right away.

Thank you for your patience.

Best regards

Kandiana からの回答

2026年2月20日

Hello Kay,

Thank you for your feedback. We’re sorry to hear that the ceiling light did not meet your expectations.

All of our products are described and photographed as accurately as possible, and we do have a returns process in place as outlined in our policy. Please contact us again with your order number so we can review your case in line with our returns policy.

Best regards

Kandiana からの回答

2026年2月14日

Hello Michael,

Thank you for sharing your feedback. We’re sorry to hear that the electric nail clipper did not perform as expected. The device is designed to work with light pressure, and we regret that your experience did not reflect this.

Our return policy, including international shipping requirements, is clearly outlined in our terms and conditions. We understand that this may not always feel convenient and appreciate your comments.

We also take customer feedback seriously and do not remove reviews simply for being critical, though moderation may occur if platform guidelines are not met.

We value your feedback and will pass it on to our team for review.

Best regards

Kandiana からの回答

2026年1月30日

Hello Steve,

Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced with your order. This is definitely not the experience we aim to provide our customers, and we apologize for any inconvenience caused. We understand your frustration, and we take such matters seriously. Please reach out to us directly so we can resolve this issue for you as quickly as possible.

We value your satisfaction and would love the opportunity to make things right.

Best regards

Kandiana からの回答

2026年1月20日

Hello Ian,

Thank you for your feedback. I sincerely apologize for the continued issues you've experienced with our product and the refund process. I understand your frustration and I'm truly sorry that we haven't met your expectations despite our previous promises. I would like to personally look into your case to ensure this gets resolved as soon as possible. Please contact our customer service team directly, and we will prioritize finding a solution that works for you.

Kind regards

Kandiana からの回答

2026年1月14日

Hello Jamie,

Thank you for sharing your feedback. We are truly sorry to hear that your item arrived damaged and that you've had a delay in receiving a response. This is certainly not the experience we want for our customers. We completely understand your frustration. Please reach out to us again with your order details, and we will prioritize resolving this issue and ensure you receive the replacement you requested. We sincerely apologize for the inconvenience and appreciate your patience.

Best regards

Kandiana からの回答

2026年1月8日

Hello Dawn,

thank you for taking the time to share your experience. We’re genuinely sorry to hear that the product did not meet your expectations and that the return process felt frustrating for you. This is not the experience we want our customers to have, and your feedback is being taken seriously so we can review both our product presentation and support process. If you are willing, please contact our customer service team directly so we can look into this matter and see how we can make things right for you.

Kind regards

Kandiana からの回答

2026年1月8日

Hello Penelope,

thank you for your honest feedback. We’re glad to hear that the delivery and packaging were ultimately fine, and we appreciate you sharing your experience. Your comments help us identify where we can improve, and we’ll continue working to provide a better overall experience in the future.

Kind regards

Kandiana からの回答

2025年12月29日

Hello Oliver,

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the variety and found the ordering process smooth. We also appreciate your honesty about the service—comments like yours help us understand where we can do better. We’re always working on ways to make the experience more memorable, and we hope to impress you even more next time.

Best regards

Kandiana からの回答

2025年12月29日

Hello Oscar,

Thank you for sharing your thoughts with us. We’re happy to hear that browsing the site and finding what you need was easy. We appreciate your honest feedback about the products as well—it helps us understand how customers see our range. We’re always looking for ways to improve and expand our offerings, and we hope you’ll continue to check back as we do.

Best regards

Kandiana からの回答

2025年12月29日

Hello Arthur,

Thank you for your feedback. We’re glad to hear the selection met your needs and that most items felt decent. It’s also great to know the quick delivery was convenient for you. We appreciate you taking the time to share your experience and will keep working to make it even better.

Best regards

Kandiana からの回答

2025年12月29日

Hello Maria,

Thank you for your honest review. We’re glad to hear everything arrived quickly and in good condition, and that we came across as a trustworthy place. We appreciate your feedback and will continue looking for ways to improve and make the experience stand out more in the future.

Best regards