Kansuworks レビュー 31

This company is an utter disgrace.
Ordered 5 T-shirts, returned them for exchange, completed the necessary paper work, they claimed they hadn’t received the package 1 week after they had received it. I produced tracking info to prove the delivery had been received.
Then I received an email from customer services advising the had miraculously found the return, and what exchange would I like, despite me putting the required paper work in with the T-shirts. When I tried to reply, the email address on their website and the same one used by customers services, no longer receives incoming mail or it isn’t linked to their domain!
So, now I can’t reply to their own request, I’ve send several messages on social media with zero reply.
If you want to throw your money away, this is the company who will gladly take it and keep it with nothing returned!
AVOID AVOID AVOID
Social media is littered with similar issues!

Bought three hoodies (size large) doubtful of the quality. I'm picky here. But it turned out to be great. Thick yet comfortable material, great prints and overall fantastic experience with delivery in no time and helpful customer support when asking about an exchange. Will buy again.

Bought new tees and pants for my husband for the third time and still loving the quality and fit. Big recommendation!

Ridiculously incompetent customer service. I bought 2 hoodies (very mid) and decided to return them. 20 days after the return was sent, I contacted CSto know what is going on with the refund, and Steph, was absolutely unhelpful. I sent them screenshots that the item has been received but she still asked me to provide a receipt. I wasn’t given any receipt, they just scan the item and I have never been asked any “proof” ever before, for any company (especially when the own website shows “return received”). And also, you have to pay for the return yourself, so you don’t get the full refund, technically. So I’m stuck with a very unhelpful and very doubtful CS. Items received by KW, sleeping on my money.

I bought a few white T-shirts, loved them initially but the quality really degraded over time (within a wash or two) pretty disappointing for the price.

Really good quality tees. Chore jacket is a great fit although a little less heavy that I thought it would be but great for spring and summer.

Really impressed.

Quality product, great graphic, good weight on my tee. Chore jacket was really nice.
All round great service.

Quality’s not great - cheap tees at a mark up. Sub uni qlo quality. Restocking fee and you have to pay to return.

Would avoid.

Ordered a brick red coloured French style chore jacket in size Large.
Arrived in good time with good communication from the company. The garment arrived, well packaged and presented. Well made, quality stitching and fabric and a decent cut and size.
If I could improve one thing about the garment it would be for Kansu Works to use a slightly heavier weight cotton fabric. However, I'm very pleased with the jacket.
I was looking for a work jacket that matched our company colours, and will be ordering more of these.

Love the design, maybe an inch longer but great quality.. have some tees already and will buy more in the future..

Was disappointed with the quality, particularly for the price. Also beware of being stung by the ‘restocking fee’. It is mentioned on the website if you look it but it’s not made clear when purchasing. Pretty disappointing for a flat rate restocking fee, also a very fine line on adherence with UK Consumer Contracts Regs on returns for change of mind. My first order and also my last

Ai artworks, lame style, no culture, sh*tty website... This is the worst kind of Cotton resellers.

... and they can't even debate.
Anyway: lame product, no brain, no heart: they don't deserv to exist.

---
Since you answered here: try not to block people on Instagram when they pinpoint you your Ai designs and the fact that you
Are
Not
Work
Cloths.

Like I said: You don't have the culture and don't have the heart.

Damien.

Kansū Works makes solid streetwear with clean designs and great quality. The fit is comfortable, the materials feel premium, and the pieces are easy to wear every day. A great brand that I’m happy to support.

Following an issue I had with a recent order, warranting an exchange for a new t shirt, Lauren could not have been more helpful! Within a few hours, a new order had been placed for me, completely free of charge. Great customer service.

Really happy with my chore jacket, would buy from this company again!

These guys. Thank you for seriously good customer service - not to mention the quality garms.
I emailed with a query on a Saturday night, and I got a reply straight away - and the team were on the case solving my issue going above and beyond.
We will be back again and again. You deserve all the greatness

Great designs and great quality t-shirts. Unfortunately the shirts shrunk after first wash, the boxy fit making the M size too short for my fit.

I emailed kansu and they offered to replace the t-shirts free of charge (at a larger size too). Great customer service.

Item was listed as true to size , no size guide supplied on website, item arrived and did not fit, and then I found that they charge a restocking fee on top of return postage, would avoid in future

Bought x3 T shirts @Xmas for my kids who are very piccy, a lot of debates over who was having what but it was such a relief they loved em so much. The quality is high end a great price.