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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Same old System lack of information given ie lack of contact number .Its now the norm to decline jobs from Corgi home plan as either difficulties contacting customers or no contact details,basic stuff... もっず芋る

5぀星のうち3の評䟡

Avoid and save yourself a lot of wasted effort. Three scheduled appointments cancelled, two of which were cancelled over half way through the appointment slot. The other cancelled the night before.... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Very pleased we discovered Kantan. We had spent over 2 weeks ringing Gas safe registered engineers only to be let down in one way or another and when we did manage to extract a price from them, it wa... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

Initially from an administration point of view it wasn't good - this is the first time I have used this company. I no longer understand why a lot of companies have no idea what the right and left... もっず芋る

䌁業が回答したした

䌁業情報

  1. ボむラヌ・暖房サヌビス
  2. ・
  3. オンラむン垂堎
  4. ガス技術者
  5. 配管工

圓該䌁業による蚘述

Kantan is a platform that helps trade professionals source leads, schedule appointments and manage paperwork. We offer boiler services, boiler and plumbing repairs and gas safety certificates nationwide through our 2,000-strong network of tradespeople.


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3.0

たあたあ

TrustScore 5段階評䟡の3

137件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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3.0

すべおのレビュヌ

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5぀星のうち5の評䟡

Excellent service, happy customer

Found them accidentally on Google and thought I'd book my boiler servicing through them. Very easy booking system, clear steps and communication. My slot was confirmed quickly and the person came on the arranged time on the day. The service was very smooth, paying the invoice was easy and I could even set a reminder for next year. Very pleased with the process and reliability, thank you. I'll be back next year.

2023幎12月13日
自発的なレビュヌ
5぀星のうち1の評䟡

No communication!

Order a Tado thermostat with installation. I could only use Kantan. Selected my preferred day, and two others as instructed. Filled in all my details including my address. Received an email to confirm my booking was a success... but did NOT state the day. Assumed it would be my preferred day. Booked the afternoon off work. The day before I thought Id better chase up the install... only to be told they DID NOT install in my area, and currently aren't doing installs due to the 'cold' weather...! But I did not receive any communication about this... they could not tell me when I could have an install. No contact number and a very slow response on the only chat. Would NOT recommned at all. I now have lost an afternoon of work that I can not move. No impressed at all with the poor service. I would not recommned.

2023幎11月13日
5぀星のうち5の評䟡

Kantan is Japanese for easy, and this was easy!

Very easy to book an engineer and the one who came out was professional, efficient and very helpful. It was also easy to sort out the payment afterwards. In my case I needed certain details to claim money back with my insurance company and I got all the help I needed and was very satisfied. I will use the service again if my boiler breaks again (hopefully it wont though!). Very pleased with the result and process.

2022幎12月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Daniel has been amazing through this


Daniel has been amazing through this whole process. Two times I had no shows and had booked time off work for a boiler service. Daniel was on the case even tried to get me a same day evening appointment however I replied to late to his email. However I feel he went above and beyond in helping me out. Always kept me upto date and checked up over the next couple of days after the service had been completed. GIVE THIS MAN A RAISE AND PROMOTION an absolute asset to your company- Thank you Daniel

2022幎12月23日
自発的なレビュヌ
5぀星のうち5の評䟡

Friendly, professional service.

Chris was great, really friendly and explained everything he was doing, so I understood what was being done. He was very personable and professional, I will definitely be using Kantan services again next year!

2022幎9月12日
5぀星のうち1の評䟡

Avoid this cowboy outfit

Booked a boiler service with possible trainee at Kantan for Monday 12th December between 8am & 12pm engineer never turned up contacted Kantan they told me engineer was delayed at least they could have told me anyway never arrived at all.
He offered to rebook for today Wednesday and gave me £10 of the service cost as a goodwill gesture I got a confirmation email stating the date and same time with the cost which was £10 more than the previous cost contacted another trainee told me he would send me another email with the correct cost which never arrived
Same scenario today waited yet again engineer never arrived excuse was they had lots of boiler repair call outs so boiler service was not priority but nobody called to let me know this.
Believe just a lame excuse they even asked if I wanted me to rebook an appointment for a boiler service obviously definitely not my advice beware of cowboy outfits such as these
Complete waste of time just avoid like the plague BEWARE OF THIS COWBOY OUTFIT

2022幎12月14日
自発的なレビュヌ
Kantan ロゎ

Kantan からの回答

Hi Ian, thank you for your feedback.

I am really sorry to learn about your experience.

I'm afraid, as you mentioned, we were seeing a significant volume of repair requests as the weather took a dip the week of your service and our engineers were very busy trying to help as many people as possible to get back to heating and hot water and so they were pushing non priority services to the following week or even the new year.

But I absolutely agree the engineer should have let ourselves or you know about this at the time. We expect better of our engineers and once again I can only apologise for how this turned out to be for you.

If you have any other feedback please don't hesitate to contact us on support@kantan.tech.

Best wishes for the new year,
Ruben

5぀星のうち1の評䟡

An awful experience

An awful experience. The old adage applies here - if I could have scored my experience as a zero then I would have. I gave up after three appointments were made without a service visit. The first was cancelled due to lack of a technician, the second was re scheduled on the day of the appointment and the third was a no show without notice. Very disappointed and much inconvenience to myself. Having said that the person I spoke from their service department was very good but was badly let down by the contactors he had allocated to the job. Extremely poor experience and would warn others to be stay well clear.
UPDATE: Kantan have questioned the integrity of my review and have tried to have it removed. I can assure people that this is a genuine review and that I have provided the necessary documentation to prove this.

2022幎12月8日
Kantan ロゎ

Kantan からの回答

Hi Paul and Jill,

I am terribly sorry to hear about your issues. This is not the kind of service we aim to provide and although, I am happy to hear that the customer service agent did all he could, I definitely expect better from our engineers.

Thank you for the further information provided after the review. Feedback like yours will help us identify engineer's performances and we will adjust our network as we go to make sure we only work with 5-star engineers.

If you have any other further comments please don't hesitate to contact us on support@kantan.tech.

Best wishes for the new year,
Ruben

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