BEWARE...... ALL 3 of my cats will not even touch these, they smell them and walk away. I tried putting a little bit in their favorite food and they won't touch the food at all. I have 4 jars unto... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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First time using Kapsule and I was really impressed. Ive shopped from other sites that state they ship from NZ or Aussie but have often waited weeks for something that's been shipped from China. Amazi... もっと見る
I have given 5stars because the communication and support from Kapsule ,over a minor fault of an item I bought, was very much appreciated. Due to me being housebound with mobility issues Kapsule sa... もっと見る
企業が回答しました
Kapsule is such an incredible online store! Their customer service is out of this world with answering my questions and I’m glad we finally have something New Zealand based and not sold off to the aus... もっと見る
企業が回答しました
企業情報
当該企業による記述
Kapsule is New Zealand’s all-in-one online marketplace, designed to make shopping simple, seamless, and local. We bring together a wide range of sellers and brands under one roof, giving customers the convenience of finding everything they need in one place while supporting Kiwi businesses at the same time. From fashion, electronics, and homeware to food, beauty, and everyday essentials, Kapsule is built to reflect the way people shop today. Our goal is to make online shopping feel effortless: easy search, secure checkout, reliable delivery, and trusted customer support. We are proud to work with independent makers, established retailers, and everything in between. Every store on Kapsule is carefully onboarded to ensure quality products and a safe shopping experience. For customers, this means peace of mind. For vendors, it means a platform that values and promotes their work. As a 100% New Zealand-owned business, Kapsule is more than just a marketplace — it’s a community. We believe in giving small businesses the tools to succeed online, while giving shoppers access to better choice, better value, and better service. Whether you’re discovering something new or shopping for everyday essentials, Kapsule is here to open doors to a world of products, made easy.
連絡先
ニュージーランド
- hello@kapsule.co.nz
- kapsule.co.nz
4.0
ほぼ満足
24件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
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BEWARE.....
BEWARE...... ALL 3 of my cats will not even touch these, they smell them and walk away. I tried putting a little bit in their favorite food and they won't touch the food at all. I have 4 jars untouched and now the company scams and sends another shipment. I never authorized a recurring shipment. When I emailed the company about the 2nd order of course "it can't be canceled because it was already shipped" Then multiple emails back and forth telling me to delay the next shipment and skip a shipment......NO I WANT TO CANCEL. I DID NOT SIGN UP FOR AUTOSHIP.
2026年9月26日
自発的なレビュー
Kapsule NZ からの回答
Hi, we think this review may have reached the wrong business. Kapsule is a New Zealand marketplace and we do not offer subscriptions or autoship, so we have no record of an order matching this. If you have ordered from us, email jesse@kapsule.co.nz with your order number and I will sort it out personally.
We would appreciate if you could please remove this review as it does hurt our small family business.
Really does ship from NZ!
First time using Kapsule and I was really impressed. Ive shopped from other sites that state they ship from NZ or Aussie but have often waited weeks for something that's been shipped from China. Amazing service and great product. Delivery was fast too. Thanks
2026年9月10日
Kapsule NZ からの回答
Hi, Jesse here, founder of Kapsule. You're right to be annoyed. You waited a week for something that was never going to arrive, and a refund doesn't give you that week back.
The cause was a seller's stock not updating on our side, so the listing showed as available when it wasn't. We've since changed how seller stock syncs, and listings that can't be fulfilled now come down instead of staying up.
We're a young marketplace and this is the sort of thing we're fixing as we grow. If you'd give us another go, email me at jesse@kapsule.co.nz and I'll look after your next order personally.
Quality and price very good
Quality and price very good. Quick delivery. Will definitely order again.
2026年8月13日
Kapsule NZ からの回答
Hi Catherine, Jesse here, founder of Kapsule. Sorry about this one. Having an order cancelled after you've paid is a poor experience, and the fault was ours rather than yours.
It happened because a seller's stock hadn't updated with us, so the item showed as available when it wasn't. We've changed how stock syncs from sellers since then, so unavailable items come off the site rather than staying up.
We're still new and fixing things as we find them. If you'd like to try us again, email me at jesse@kapsule.co.nz and I'll make sure it goes smoothly.
Easy purchase
Easy purchase, fast delivery, quality product (fire top stove fan ) amazing customer service !
2026年7月29日
Kapsule is the best!
Kapsule is such an amazing online store! Finally New Zealand has something like Amazon. The customer service is out of this world and I love my new slippers!
2026年5月5日
Braid
Timely delivery,and product matched description perfectly.I have just put the line on my reel for the next adventure.
2026年6月6日
The Owner went out of his way to…
The Owner went out of his way to satisfy my purchase. Would definitely recommend this company
2026年5月26日
Great service
Easy straight forward online purchase. Super fast despatch and delivery. Great packaging and great products. Very happy. Already purchased again on Sunday
2026年5月26日
The item arrived super fast
The item arrived super fast.
It seems very good, I’ve only had it a few days but it is quiet and does the job efficiently
2026年5月1日
Everything was exceptional from…
Everything was exceptional from delivery to quality of product.
2026年5月1日
Prompt communication from customer service
I have given 5stars because the communication and support from Kapsule ,over a minor fault of an item I bought, was very much appreciated. Due to me being housebound with mobility issues Kapsule saw to the fault quickly. Thanks.
2026年4月28日
Kapsule NZ からの回答
Thanks Rae, really glad we could sort that out for you quickly. We know how frustrating it is when something arrives faulty, especially when getting out and about isn’t easy. Hope you’re enjoying it now that it’s sorted. Thanks for taking the time to write this.
— Jesse
Kapsule is such an incredible online…
Kapsule is such an incredible online store! Their customer service is out of this world with answering my questions and I’m glad we finally have something New Zealand based and not sold off to the aussies!
2026年4月8日
Kapsule NZ からの回答
Thanks Jake, this means a lot. Keeping Kapsule NZ-owned and NZ-built is genuinely important to us, so it’s great to hear that resonates. Stoked you had a good experience with the team too, they’ll be chuffed to read this.
— Jesse
Amazing experience and my order arrived…
Amazing experience and my order arrived very quickly. Will definitely buy again. Highly recommended
2026年4月12日
Kapsule NZ からの回答
Cheers CB, thanks for the review. Fast delivery is something we lean on our vendors for and they came through on yours. Looking forward to the next one.
— Jesse
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