Kassucasino レビュー 59

They owe me money making me I'll trying to get it just excuses not to pay out WHY are they still allowed to trade need gambling commission to stop this just excuse after excuse with them

Kassu Will do everything to delay your withdrawal or not pay you. I been waiting now 2 weeks for Money got email from them my acc been verified
But there is always Something wrong when i try to take my money
Have send all document the asked they been aproved but when dedline came when money should be im my account i been asked again to verify something. Lucky i have made all conversations screen shots and email a and going to report them as im Fed up now with their excuesess

The "Worst" experience of my life!! Literally!! Horrendous!! Deposited 64 quid, took bonus so had 128 to play with, played one game, £1 spins...biggest win 4 quid!! Excluded permanently!! please please please don't go anywhere near this whatever you wanna call it...crappy no fun boring.....casino!!

Horrible!
As a VIP! yes does not mean VIP at all.

Was told that a small withdrawal would be processed within timeframe given of the same day! what a joke it was still pending so i asked again only to be told to wait further 24hrs!

This gaming site is the best for me, very good, I recommend it to all my friends who love gambling, it is easy to access and navigate its content, customer service is great, very entertaining, I recommend it!!

Hello All I wish I had read the reviews before joining.
Joined kassu over month ago now set up account no problem deposed £25 no problems won £141 small amount of money as soon a bonus finished on the slot machine I was playing kicked me off it made me cash out and then put the money in pending withdrawal.for no reason week goes by still pending contact them on chat it's a bot contact by phone just recorded message contact them by email auto replys its now 4weeks later found out why it was pending needed my id sent it over 3 weeks ago and still not approved still waiting for my money. And yes correct id was sent passport phone bill and bank card. This casino is a white label for a company called Gem gaming a who is a bigger oprater and have just been spanked by the gambling commission for they poor compliance to protect consumers. Please read all reviews before gaming with this operator.

my account was excluded i had £200 which I havent got i have no money what so ever and all because I didnt have photo id I have 3 boys and no money due to my husband card being blocked for fraud disgusting kassucasino you have left me without my winnings but will be taking this higher

They stealing money, they closed my account with money on it and when i Ask them to open it so i can withdraw my money they pretending they cant find my account.

Do not play here, they Will steal from You.

KASSU is a casino that is operated by the Genesis Group. Please take note of the complaints that you will find with these casinos all over the internet on review sites like this one or on Askgamblers. These are the exact same experiences that I have with casinos from this group. KASSU will do everything to delay a withdrawal/payout. For me, it took around 1 month to be verified as a customer. The casino is stalling verification when in their own T&Cs they state that the process should take 48-72 hours. As I said before, it took me a month to be verified and another 3 days to get paid. Their excuses are plenty and ridiculous. But they usually refer to being thorough etc. which is total BS.
So, be warned! If you want your money swiftly, DO NOT PLAY KASSU!!!

Stay away from all their sites. Keep getting emails. Been playing here for few years but only ever on and off when get bored or they offer deposit bonus...tried to play tonight as they offered me 100% dep match..they've actually gone and self excluded me from every site they own 🤣🤣🤣 I've never in my life asked to be self excluded..but hey ill spend my money on white hat casino's instead lol. Horrible p*icks. Zero customer service to speak to...just chat bot that seems spasticated. Avoid like covid

They're withholding my winnings without any reason, my account is verified and has been for ages, and all live chat says (if you manage to get hold of someone) is that they're escalating the matter to the relevant department but nothing happens whatsoever. How they got their licence back and how they manage to keep it is beyond me since they're doing this to a lot of people.

I know a lot of people that leave bad reviews are disgruntled gamblers who are unhappy that they lost so much money, but in this case, PLEASE BE CAREFUL with KASSU!!!!

I opened an account in April. Deposited $200 through Interac transfer and played it ok. Then deposited another $200 same method and it didn’t get credited to my account.

I tried to use the live chat function in Kassu but it didn’t work (said chat unavailable). I tried calling the phone number on their website and it was just a recording - no human answering.

So the only way to get in touch with them was through email. I sent them and email and received a response that the transaction didn’t go through. Well, that’s not true cuz the interac transfer did go through and funds were accepted. When I contacted the payment provider (Gigadat) they sent me an email confirm that Kassu received the funds.

That was at the end of April. It is now June and I still don’t have my money. In the last month I have sent Kassu 13 emails. They only replied twice, and only after I complained to Gigadat and Gigadat contacted them on my behalf.

You can not call them or use chat on the website. They don’t respond to emails.

For the first two weeks they didnt respond to me after saying they didn’t receice the funds. Then they said they found the funds but still didnt credit me. It took another two weeks to actually see the missing money in my balance. I requested a withdrawal and sent them all my Id and now 2 weeks later, still waiting for the withdrawal to be processed.

I do NOT recommend ever signing up with this place. It feels like someone is running it out of their home and it is operated by 1 lazy person

same thing time after time. I would urge everyone that this has happened to, to contact the gambling commission, they (genesis group)(12 casinos including kassu) had their licence suspended last year for doing this the only way is if everyone makes a complaint to gambling commission then after a certain threshold of complaints the GC will look into them. IBAS is just a waste of time......... ive had to wait upto 6 months for money on numerous occasions

Can't describe how angry and frustrated Im with that site.Delaying withdrawal for 12 days already after double verification and nothing.Customer support doesn't reply to emails and live chat isn't available as it's chat bot which tell you to contact them via email, ridiculous.What kind of casino is doing something like that.Why they allowed to treat people this way.Why no one act on this kind of way casino treating their customers.Every decent casino site make checks and withdrawals as soon as they can but on this site its impossible.Plenty complains on this brand casino site regarding the same problem which is withdrawal the winnings.Im hope someone will finally sort that problem as people are really struggling dealing with them.

Bad bad site I deposited and was ment to get 100 percent cash match bonus as you can guess never received and on top of that did not even get me free spins false advertisement stay away from the site plus was so bloody hard to just find how to contact customer service !!!

I didnt get my 200 freespins. I contacted them and added my e-mail.

No answer from them.

Can I please have my winnings like now, not next week, NOW

I made a deposit to this casino and upon reviewing my bank statement I was charged twice for it. I contacted support who said the issue was reverted to the relevant department. I then used their online contact form twice to no response. This is stealing. I have contacted the relevant gambling authority in Malta. Avoid this place at all costs.

The selection of games is limited, withdrawals is very slow to me