Kassucasino レビュー 59

If I could give no stars I would, joined and played for a while, won 500.00 so did a withdraw had sent all verification they requested, passport copy of PayPal account, copy of card linked to it, with the middle digits blacked out and also copy of a utility bill with my address, response was they needed more verification emailed saying they had had everything requested to be asked for all the digits on my card, I replied I had paid via PayPal and they do not have the right to ask for the whole card number to get the auto generated email saying account under revue, 25 days later and around the same amount of emails I still have received no money and only 1 other auto response. Worst site I have ever played on and will not use again.
Terrible customer service and cannot find a phone number or even a live chat to contact them.
Update .. still no refund and still no response never come across a site like it

TRIED THIS ONE TOO AND GAMES ARE DEAD. WHAT A WASTE OF MONEY. SAME BAD SCAM AS EUROPA CASINO. AVOID THESE BOTH COMPANIES

Them and many of there sister sites are not paying out winnings due to there excuse of verification issues. No live chat or phone number be careful in trusting there sites

Cashed out 3 times in 2 days the first went straight in ,next day I withdrew another 450 but wanted verification which I did ,tried there live chat which doesn't work at all iv emailed several times trying to find out what's going on now my account blocked, they don't accept calls and aren't very helpful resolving. If these 2 payments were received ud of had 5*

Very low prices, and they kick you out of the game when you play a certain time

I am now on day 25 and still have not received my withdraw of 400 pounds. I was told to wait a little longer which I think I MeV waited more than enough. Disgusted how Kassu casino have treated me and not been able to give an answer or even pay out. Will continue to question them every day I till I get it.

this casino operate by Genesis Global Limited they have all new scamming methods to scam you . you can not do anything .

I won £1800 pound on a 100% deposit match of £160 pound the wagering requirements was a £6400 I get £6390 into it and accidentally do a £12.50 spin instead of a 2 pound spin they conned me out of the £1800 pound when I withdrew it an re-credited me £160 back on site the cheeky scammers I’ve reported them to gambling commission and awaiting a response!!!! Beware do not use any of sister sites as well because there conning payments teams are all probably the same they probably get a bonus for finding ways to not pay someone out!!!

Seen some bad reviews so I really felt I had to give mines, support were lovely kept my informed everytime I asked and I won £300 got it in my PayPal in the afternoon by day 3 I know there are quicker sites and you do have to wait for it to pend for 72 hours but mines was done in about 60 hours, really can't fault them or complain I will use them again!

Cheeters tthey still my money never play it more fuckn cheeters

Horrendous customer service. Not one agent seems to know any answers to your questions, been waiting for over a week for my money but in all honesty I’ve giving up please stay away from these con artists. and before I receive a automated reply my account was blocked as soon as I withdrew money I haven’t been asked for documents to verify just blocked because I won please please stay away from this and all other genesis owned sites you WILL be conned!!!!!

I was asked for the verification of my account and sent all the requested documents a month ago! I chatted with them several times, I sent emails to the support team - the only answer is " the documents are still under review" and that's all! I assume that my money will remain with them forever and I won't receive any answers! Stay away from this casino!

My first experience at this casino was very good I was auto verified so there was no need for me to send identification and my withdrawal was processed in 24 hrs and also received a email to confirm my withdrawal

Found this new online casino based in Malta been using the site a few weeks had a few losses but also had a win. I deposited money xmas day early hours in the morning like 12.30am via PayPal. I played blackjack had a win so withdrew my winnings. To my surprise it cleared same day about 5.30pm. The staff actually work xmas day and boxing day.

I was on a losing streak on the blackjack platform but manage to pull a small amount back all in all a good gaming experience.