My son loves kecks he is well into off road bikes follows tommy searl and i appreciate your feedback the qualty of your product is amazing thanks
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レビュアーのコメントを見てみましょう
Poor quality material like cheap gym gear uncomfortable and comes up really tight. Printing bad quality. Expensive so really disappointed. Won’t order mashtag merch again rip off.
企業が回答しました
Amazing service fast delivery will use again the bb57 gets more merch out! My 3 year old loves Billy’s YouTube videos!
Excellent designs and the materials are perfect for anybody who’s active. Whether that’s going to the gym, running, doing moto X, enduro or road racing. Only regret is I didn’t buy more than 3 Pa... もっと見る
企業が回答しました
企業情報
Kecks について
当該企業による記述
About Kecks Ltd
Information written by the company
At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.
Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.
Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.
Categories
If you have any issues, visit our Help Page to submit a support ticket.
Email: support@kecks.co.uk
Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH
連絡先
4.6
優良
1648件のレビュー
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Kecks からの回答
Thanks For Choosing Kecks
Great quality, Fast Delivery
Great quality, fast delivery and fits true to size, will be ordering again thank you!
2026年4月17日
Kecks からの回答
Thanks For Choosing Kecks
Both my Mashtag merchT-shirts are…
Both my Mashtag merchT-shirts are really high-quality premium can’t wait to wear them.
2026年4月17日
Kecks からの回答
Thanks For Choosing Kecks
Tried to change my delivery address as…
Tried to change my delivery address as i put the wrong one down. I corrected it imediatley after order. But still sent it to the wrong address now i have to go to the wrong address and collect my order. Kecks said it wouldnt refund me or cancel my order as they said the process moves quickly and theres nothing they could do.
2026年4月17日
Kecks からの回答
Hi Kyr,
Thanks for your feedback.
We can see that the incorrect delivery address was entered at checkout, and while you did contact us shortly after, our team advised at the time that address changes aren’t guaranteed once an order has entered processing.
We did attempt to update the details before dispatch, but unfortunately the order had already progressed too far through our system.
We understand this was inconvenient, and we’re sorry for the frustration caused. We always recommend double-checking delivery details at checkout, as we can’t always intercept orders once they’ve begun processing.
If there’s anything further we can assist with, please feel free to reach out to our support team.
– Kecks
Can’t go wrong with a company who uses…
Can’t go wrong with a company who uses dpd . Prompt delivery , I would order from you again
2026年4月17日
Kecks からの回答
Thanks For Choosing Kecks
Sizes are to big order a large and it’s…
Sizes are to big order a large and it’s more like an extra large
2026年4月17日
Kecks からの回答
We do list the sizing clearly on the product page, including the size chart and that our T-shirts are designed with an oversized fit.
If you prefer a more standard fit, we’d recommend sizing down next time.
It was easy to order from with every…
It was easy to order from with every item detailed. Also the t shirt i bought was of really good quality
2026年4月8日
Kecks からの回答
Thanks For Choosing Kecks
Kecks からの回答
You placed your order on the evening of 16th April (8:30pm), which was dispatched the following day on Friday 17th.
At checkout, you selected Royal Mail Tracked 48, which is a 2–3 working day service rather than a next-day option. Based on that service, your delivery timeframe is still within the expected window.
Please check your tracking link for the latest updates on your parcel.
Kecks からの回答
Thanks for shopping at Kecks
Quality product
Quality product, none of this cheap rubbish.
Appear to appreciate the custom.
Overall company seems to value customers.
Thank you
2026年4月15日
Kecks からの回答
Thanks for shopping at Kecks
Poor quality over priced
Poor quality over priced , I bought some fleeces for my self and the wife , both continue to bobble and look worse after every wash , my Sherpa fleece is the same also the pockets are to small I can barely get my hands through, also I bought about 8 pairs of the boxer shorts a few months ago and already 2 pairs have holes in and others have stitching coming away ,really disappointing ,I like the products but the quality isn’t there
2026年4月15日
自発的なレビュー
Kecks からの回答
Hi,
Sorry to hear this, You should have emailed us directly with your order number and photos of the issues so we can properly look into it.
We can only review and support with faults if they’re reported to us within our warranty window, and with the correct details. Without that, we don’t get the chance to assess what’s gone wrong or put things right.
If you’re still within that timeframe, please send everything over to us and we’ll take a look.
James
Kecks Customer Service Team
Kecks からの回答
Thanks for shopping at Kecks
Quick delivery and great quality item
Order was quickly processed and delivered in a couple of days. Garment was great quality, was a present for my son who now has several pairs of boxers used for sports.
2026年4月7日
Kecks からの回答
Thanks for shopping at Kecks
Kecks からの回答
Hhanks for shopping at Kecks
Best kecks on the market
Excellent designs and the materials are perfect for anybody who’s active. Whether that’s going to the gym, running, doing moto X, enduro or road racing.
Only regret is I didn’t buy more than 3
Pairs
2026年3月16日
Kecks からの回答
Thanks for shopping at Kecks
Kecks からの回答
Thanks for shopping at Kecks
Not very helpful with sizing
Not very helpful with sizing. They do state that sizing is snug but boys boxers having to be stretched 6 inches to fit is too extreme. Couldn’t get over boys calf so thinking they were made incorrectly but Kecks have a policy of no return for underwear so they are not willing to move on this even though the error is their end. Good luck with sizing
2026年3月30日
Kecks からの回答
Hi,
Thanks for your feedback, we’re sorry to hear this.
We did reply to your email asking for a bit more information so we could properly look into this for you, Unfortunately, we didn’t receive a reply, so we weren’t able to investigate further.
Best
James
Kecks Customer Service Team
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