Excellent quality hoodie! Most comfortable jumper I have ever worn. Delivery was quick. Only really brought the jumper because of mashtag but the quality has made me want to check out their other stuf... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My son loves kecks he is well into off road bikes follows tommy searl and i appreciate your feedback the qualty of your product is amazing thanks
Amazing service fast delivery will use again the bb57 gets more merch out! My 3 year old loves Billy’s YouTube videos!
Excellent designs and the materials are perfect for anybody who’s active. Whether that’s going to the gym, running, doing moto X, enduro or road racing. Only regret is I didn’t buy more than 3 Pa... もっと見る
企業が回答しました
企業情報
Kecks について
当該企業による記述
About Kecks Ltd
Information written by the company
At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.
Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.
Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.
Categories
If you have any issues, visit our Help Page to submit a support ticket.
Email: support@kecks.co.uk
Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH
連絡先
4.6
優良
1652件のレビュー
ネガティブなレビューの 96％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Subscriber with same design
Hi, I’m a subscriber and I have received 3 pairs of the same design, maybe I’m wrong but I thought I would receive a different design each time my order went through, apart from that no issues and delivery has been great, quality great
2026年2月9日
Kecks からの回答
Hi,
Thanks for your message and for the positive feedback on the quality and delivery, we really appreciate that.
With the subscription, we always aim to send different designs each month. However, as mentioned on the subscription product page, duplicates can occasionally happen due to stock availability at the time your order is processed.
If you ever want to pause or skip a month, you can manage this in your subscription portal.
Thanks again for your support.
James
Kecks Customer Service Team
Great
Great quality clothing, fast shipping and no issues. Second time buying and will be returning in the future
2026年2月9日
Kecks からの回答
Thanks for the review, really appreciate the support.
Paid next day delivery but took 4 days…
Paid next day delivery but took 4 days to come.also ordered another item in dec and took well over a month to arrive.love the items but definitely need to improve on delivery speeds.
2026年2月9日
Kecks からの回答
Hi,
Thanks for your review.
I’ve just checked your order and it was placed at 7pm on Friday evening. As outlined in our shipping policy, orders placed after our daily cut-off and over the weekend are processed the next working day. Your parcel was shipped on Monday and delivered on Tuesday.
Next day delivery refers to the next working day once the order has been dispatched, not including weekends.
If there’s anything else you’d like us to look into, feel free to reach out directly and we’ll be happy to help.
James
Kecks Customer Service Team
Very quick delivery will definitely be…
Very quick delivery will definitely be ordering again
2026年2月9日
Kecks からの回答
Thanks for the review, really appreciate the support.
Kecks からの回答
Thanks for the review, really appreciate the support.
Ordered over a week ago and still not…
Ordered over a week ago and still not been delivered
2026年2月5日
Kecks からの回答
Hi,
Thanks for your review.
Your order was dispatched the same day it was placed, so it’s been on its way since then. Please head over to help.kecks.co.uk and enter your details to track the parcel and see the latest update.
It’s also worth double checking that the delivery address entered at checkout is correct, as we can only ship to the address provided on the order.
If you’re still having issues after tracking it, drop us a message through the help page and we’ll take a closer look for you.
James
Kecks Customer Service Team
Kecks からの回答
Thanks for the review, really appreciate the support.
I saw kecks advertised online I liked…
I saw kecks advertised online I liked the different colours and designs I like the look of them theyare very comfortable underpants and a great fit I think I got 6 pairs I will bye more in the future
2026年2月5日
Kecks からの回答
Thanks for the review, really appreciate the support.
Quick delivery very efficient
2026年1月20日
Kecks からの回答
Thanks for the review, really appreciate the support.
Great quality items
Great quality items, very fast delivery. Will definitely be buying again.
2026年2月3日
Kecks からの回答
Thanks for the review, really appreciate the support.
Kecks からの回答
Thanks for the review, really appreciate the support.
No words
Absolutely No words unreal insane quick shipping insane comfortable my penis is great now
2026年2月2日
Kecks からの回答
Thanks for the review, really appreciate the support.
Great T-shirt
Great T-shirt, great price and great quality. I will buy from these guys again.
2026年2月2日
Kecks からの回答
Thanks for the review, really appreciate the support.
Incredible quality and amazing designs
Incredible quality and amazing designs.
Love every pair and I have far too many pairs now but love them all! Will never buy anything else now!
2026年1月30日
Kecks からの回答
Thanks for the review, really appreciate the support.
Ordered items
Ordered items. Delivered within a reasonable time. Quality assumed to be as good as usual but are gifts so not yet opened!
2026年1月28日
Kecks からの回答
Thanks for the review, really appreciate the support.
Kecks からの回答
Thanks for the review, really appreciate the support.
Brilliant customer service
Brilliant customer service. And swift response with my return and shipping out next item
2026年1月28日
Kecks からの回答
Thanks for the review, really appreciate the support.
Kecks からの回答
Thanks for the review, really appreciate the support.
Do NOT buy from this shocking company
Do NOT buy from this shocking company. My son is between sizes and has worn and loved these for years being into motocross & sold at events. I ordered a man’s small and largest child size and tried the man’s small first which fits perfectly. Kecks will not exchange the smaller pair due to hygiene reasons. Be warned they will not refund or exchange any underwear so just be sure you’re ordering the correct size. Absolutely, shocking service. !
2026年1月27日
自発的なレビュー
Kecks からの回答
Hi Karen,
We’re sorry to hear you feel this way.
As stated clearly on our website prior to purchase, we do not accept any returns or exchanges on underwear for hygiene reasons. This policy applies to all customers and ensures that every pair we sell is brand new and has never been returned , tried on or opened.
In this case the item was not faulty or incorrect, it was simply a sizing preference. We understand this is frustrating, especially when trying between youth and adult sizing, but our policy is consistent and applied fairly to everyone.
We appreciate your previous support of the brand and wish your son all the best for the season.
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