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Kecks レビュー 1,652

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TrustScore 5段階評価の4.5

4.6

下着店
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5つ星のうち5の評価

Excellent quality hoodie! Most comfortable jumper I have ever worn. Delivery was quick. Only really brought the jumper because of mashtag but the quality has made me want to check out their other stuf... もっと見る

5つ星のうち5の評価

My son loves kecks he is well into off road bikes follows tommy searl and i appreciate your feedback the qualty of your product is amazing thanks

5つ星のうち5の評価

Amazing service fast delivery will use again the bb57 gets more merch out! My 3 year old loves Billy’s YouTube videos!

5つ星のうち5の評価

Excellent designs and the materials are perfect for anybody who’s active. Whether that’s going to the gym, running, doing moto X, enduro or road racing. Only regret is I didn’t buy more than 3 Pa... もっと見る

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Kecks について

当該企業による記述

About Kecks Ltd

Information written by the company

Kecks banner

At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.

Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.

Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.

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If you have any issues, visit our Help Page to submit a support ticket.

Email: support@kecks.co.uk

Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH

連絡先

4.6

優良

TrustScore 5段階評価の4.5

1652件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 96％に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

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5つ星のうち5の評価

Easy website

Easy website, great quality products and excellent service

2025年12月30日
Kecks ロゴ

Kecks からの回答

Thanks for the review, really appreciate the support.

5つ星のうち5の評価

Arrived super quick

Arrived super quick. Exchange was very easy and very good quality items.

2025年12月30日
Kecks ロゴ

Kecks からの回答

Thanks for the review, really appreciate the support.

5つ星のうち5の評価

Comfortable all day!

The quality of Kecks garments is without doubt the best in the business,so comfortable for all day wear.

2026年1月14日
Kecks ロゴ

Kecks からの回答

Thanks for the review, really appreciate the support.

5つ星のうち1の評価

Was entitled to a free tee but didn’t…

Was entitled to a free tee but didn’t receive as wasn’t clearly explained on how to order .

2026年1月13日
Kecks ロゴ

Kecks からの回答

Hi,

Thanks for the feedback.

Just to clarify, the offer was communicated clearly both in our email campaigns and on the website. As with all multi-buy promotions, the second item needs to be added to the basket for the discount to apply. We can’t automatically add or guess a product, size, or colour on a customer’s behalf.

If you’d like any help applying an offer correctly in future, our team is always happy to help.

James
Kecks Customer Service Team

5つ星のうち5の評価

Easy to navigate website

Easy to navigate website
Although bit expensive for garments made in china ,style is good time will tell if good quality

2026年1月13日
Kecks ロゴ

Kecks からの回答

Thanks for the review, really appreciate the support.

5つ星のうち5の評価

Never disappoints

Never disappoints. Everything was exactly what I hoped for (and more). Great quality, and just an all-around solid experience. Five stars without hesitation.

2026年1月12日
Kecks ロゴ

Kecks からの回答

Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team

5つ星のうち3の評価

I'm not sure how i feel...

I brought these due to the spoke about comfort in the fabric. My partner has every design in the boxers. The material really did live up to the expectation, it is soft and very comfortable.
However, I feel as if this brand have spent more time designing men's clothes.
The sports bralette has detachable straps on the back, which is pretty pointless and just causes the straps to ping off while bouncing (in my case, whenever I'm on my dirtbike). They have attempted to make the straps adjustable, but is not very strong due to the thinness of the strap. I have to tighten it every time i put it on. I am only a 38B, so I don't normally have this issue.
The thongs are comfortable and don't cut you in half (girls will understand) but the design is a bit strange. For example, if i pull them up how they are meant to sit on a woman, there's a lot more material at the back, making the back of the thongs to sit higher than the front. Which isn't a terrible issue, just slightly inconvenient as they go higher than the waistband on my kit. Making it visible if my top comes up.
There aren't as many cute designs for the women. Even though the men's have loads?
I feel as if Kecks needs to bring out underwear a bit more like Brazilian, so in between what they have now, and make sure i can buy the matching bralette and underwear. If not, there is no point.

Overall, I do like the brand, and will wear the sets but I am slightly disappointed with the selection of woman's clothes/socks. I also feel the design of some things need to be re looked at.

2026年1月6日
自発的なレビュー
Kecks ロゴ

Kecks からの回答

Hi,

Thanks for taking the time to leave such detailed feedback. We genuinely appreciate you giving the products a proper try and we are glad to hear the fabric comfort lived up to expectations.

It’s worth clarifying that the bralette you’re referring to is designed as a lounge bralette rather than an active sports bra. Hence its name Lounge Bra, It’s intended for everyday wear and comfort, not high impact activities like cycling, which is why the straps and support won’t perform the same way as a dedicated sports bra. For riding or training, an active sports bra would always be the better option.

That said, your feedback on strap adjustability, thong fit, visibility under kit, and the current women’s range is all noted. We are actively working on expanding and refining the women’s collection, including improving fits, introducing more coordinated sets, and adding more variety in designs. Feedback like this directly helps guide those decisions.

We’re pleased to hear you still like the brand overall and are wearing the sets, even if some elements didn’t fully meet expectations. Thanks again for the honest review.

James
Kecks Customer Service Team

5つ星のうち1の評価

Awful customer service

Such a shame as my family like the products but the customer service has been terrible.
Item ordered for a Christmas gift. It has been worn once and has two large holes in it. This clearly makes the product of unsatisfactory quality yet they are refusing to take action to rectify. Very disappointed.

2026年1月12日
自発的なレビュー
Kecks ロゴ

Kecks からの回答

Hi Katie,

This order was placed on 17th November 2025 and the issue was raised 56 days later. The item had been worn and washed,

We do offer extended Christmas returns however this item fell outside of both our warranty period and our Christmas returns window.

We responded to all correspondence promptly and in detail, including outside of standard working hours, and have explained our position clearly via email. While we appreciate this isn’t the outcome you were hoping for, we’ve applied our policy consistently and fairly and stand by our decision.

5つ星のうち3の評価

A Very Late Christmas Order🎄

This order was meant for Christmas 🎄
I ordered on 17th Dec the courier was DPD, I kept checking status but it was stuck at the depot.
I contacted Kecks who offered to send out another parcel or refund.
I opted for another parcel, this too was delayed. I eventually got the parcel on 10th Jan.
Although Kecks are not responsible for the parcel once they have sent it, maybe they should switch delivery companies to avoid bad experiences for the customer.

2026年1月8日
Kecks ロゴ

Kecks からの回答

Hi Mary,

Thanks for taking the time to leave a review.

We’re really sorry the delivery didn’t arrive in time for Christmas. Unfortunately, during the Christmas period couriers do experience significant delays that are outside of our control, even when orders are dispatched on time.

As soon as you contacted us, we offered both a replacement or a refund, and at your request we resent the order. The resend was sent using the same courier, as no alternative delivery option or upgrade was requested at the time.

We do appreciate the frustration caused by courier delays and we’re always reviewing our delivery partners, especially around peak periods.

Thanks for your feedback, it’s genuinely appreciated.

James
Kecks Customer Service Team

5つ星のうち5の評価

Delivery came when it said and the…

Delivery came when it said and the stock was lovely quality . Are we supposed to get a paper mashtag passport with it because i didnt get one or is that with another product.

2026年1月7日
Kecks ロゴ

Kecks からの回答

Thanks for the review, really appreciate the support.

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