Excellent quality hoodie! Most comfortable jumper I have ever worn. Delivery was quick. Only really brought the jumper because of mashtag but the quality has made me want to check out their other stuf... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
My son loves kecks he is well into off road bikes follows tommy searl and i appreciate your feedback the qualty of your product is amazing thanks
企業が回答しました
Amazing service fast delivery will use again the bb57 gets more merch out! My 3 year old loves Billy’s YouTube videos!
企業が回答しました
Excellent designs and the materials are perfect for anybody who’s active. Whether that’s going to the gym, running, doing moto X, enduro or road racing. Only regret is I didn’t buy more than 3 Pa... もっと見る
企業が回答しました
企業情報
Kecks について
当該企業による記述
About Kecks Ltd
Information written by the company
At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.
Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.
Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.
Categories
If you have any issues, visit our Help Page to submit a support ticket.
Email: support@kecks.co.uk
Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH
連絡先
4.6
優良
1652件のレビュー
ネガティブなレビューの 96％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Kecks からの回答
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
Still waiting on a refund after a lot…
Still waiting on a refund after a lot of miscommunication
2025年12月8日
Kecks からの回答
Hi Ashley,
as confirmed in our email correspondence, the parcel was returned because the required import tax was not paid once it entered your country.
Import duties are set and collected by the destination country’s government and courier. They are not a charge we control or receive, and they are not included at checkout. When the charge was declined, customs automatically rejected and returned the parcel to us.
We also explained that a refund can only be processed once the parcel is physically received back at our warehouse. At the time of writing, it has not yet arrived. As soon as it does, the refund will be processed and confirmed by email.
James
Kecks Customer Service Team
Kecks からの回答
Thanks for the review, really appreciate the support. Glad you’re happy with it and hope to see you again soon.
James
Kecks Customer Service Team
Kecks からの回答
Thanks for the review, really appreciate the support. Glad you’re happy with it and hope to see you again soon.
James
Kecks Customer Service Team
Kecks からの回答
Thanks for the review, really appreciate the support. Glad you're happy with it and hope to see you again soon.
Under crackers
Great website to choose the products from , quick and easy delivery and a great quality product , will definitely be buying more products 👍
2025年12月22日
Kecks からの回答
Thanks for the review, really appreciate the support. Glad you're happy with it and hope to see you again soon.
Kecks からの回答
Thanks for the review, really appreciate the support. Glad you're happy with it and hope to see you again soon.
Fleece is so comfortable and warm
Fleece is so comfortable and warm, its my favourote now. Boxers are great to boot as well
2025年12月24日
自発的なレビュー
Kecks からの回答
Thanks for the review, really appreciate the support. Glad you're happy with it and hope to see you again soon.
Very Satisfied Customer
Great service from order to delivery, and to be honest I wasn't expecting such good quality for Merch.
2025年12月18日
Kecks からの回答
Thanks for taking the time to leave a review. We’re really glad to hear you were happy with the service and that the quality exceeded expectations. Appreciate the support and hope to see you back again soon.
James
Kecks Customer Service Team
Quality and fast service as usual
2025年11月13日
Kecks からの回答
Thanks for taking the time to leave us a review
Kecks からの回答
Thanks for the review, really appreciate the support. Glad you’re happy with it and hope to see you again soon.
James
Kecks Customer Service Team
Poor communication
Poor communication. Was never told a customs fee would be added. Product still has not been delivered and when I check it just says delayed.
2025年12月17日
Kecks からの回答
Hi,
Sorry to hear you feel this way. Just to clarify, customs charges are clearly stated on our product pages, delivery page, and shipping policy. These fees are set by the destination country and are a standard part of ordering internationally, not something controlled by us.
All order updates and tracking information were sent via email to the address used at checkout. We didn’t receive any contact from you prior to this review, and we’re always happy to help if customers reach out with questions.
Unfortunately, customs delays are outside of our control, but the tracking link provided will show the most up to date status directly from the carrier.
James
Kecks Customer Service Team
As always
As always, a first class experience. I’m a long term customer and can’t see me ever wearing anything but Kecks. My sons a convert too.
2025年12月1日
Kecks からの回答
Thanks for the review, really appreciate the support. Glad you’re happy with it and hope to see you again soon.
James
Kecks Customer Service Team
Fantastic products and fantastic…
Fantastic products and fantastic service
Will definitely buy again and I’m already recommending kecks products to everyone
2025年12月17日
Kecks からの回答
Thanks for the review, really appreciate the support. Glad you’re happy with it and hope to see you again soon.
James
Kecks Customer Service Team
Good quality and great service.
2025年12月17日
Kecks からの回答
Thanks for the review, really appreciate the support. Glad you’re happy with it and hope to see you again soon.
James
Kecks Customer Service Team
Great t shirt & quality..fast delivery
Great t shirt & quality..fast delivery. Very pleased with my order.
2025年12月16日
Kecks からの回答
Thanks for the review, really appreciate the support. Glad you’re happy with it and hope to see you again soon.
James
Kecks Customer Service Team
I received my tea shirt on time
I received my tea shirt on time. I bought Mashtag, tea shirt and was very pleased with my garment and very good quality. Will buy more items in the future.
2025年12月15日
Kecks からの回答
Hi Peter,
Thanks so much for taking the time to leave a review. Really pleased to hear you were happy with the Mashtag tee and the quality. We appreciate the support and look forward to seeing you back again soon.
James
Kecks Customer Service Team
Everything was perfect and on time and…
Everything was perfect and on time and well packaged and the product is comfy would buy again off you guys again
2025年12月15日
Kecks からの回答
Hi, Thanks a lot for the great feedback
Kecks からの回答
Hi, Thanks a lot for the great feedback
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