I am so sorry that I didn’t read the reviews before I ordered. This is a terrible company selling sub standard products. I ordered a wooden coat rack, it arrived nothing like the picture or descripti... もっと見る
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Absolutely horrendous, I ordered a door knob and an LED light for my granddaughter’s birthday, just beautiful on the obviously stolen photographs, what arrived this Saturday, was a cheap door knob wit... もっと見る
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I bought a pair of pants, and they were wrong size. So I immediately wrote them, expecting not to receive a response. Surprisingly they responded in less than 24 hours and commuted to send the correct... もっと見る
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I ordered the messy hairstyle plateau cow. When it came the box was damaged and one of the horns was missing and the picture did not represent the item I thought I was getting. After many corresponden... もっと見る
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企業情報
当該企業による記述
At Kenkoda, we are dedicated to providing high-quality products and exceptional service to our valued customers. Your feedback is incredibly important to us, as it helps us grow and improve every day. If you experience any issues or feel that our service hasn't met your expectations, we kindly ask that you reach out to us at support@kenkoda.com before leaving a negative review. Our team is committed to resolving any concerns promptly and ensuring your satisfaction. Thank you for being a part of the Kenkoda family. Your trust and input mean the world to us!
連絡先
2.0
期待以下
37件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 60％に回答しています
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Not worth 1 star!!
Not worth 1 star!!! I received all 3 items that I ordered. It took forever to get the items! It's false advertisement as none of the items I purchased even came close to looking like their advertisement pictures. This is totally a scan so DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY!!!! I spent $159 and all 3 items are so cheaply made and not of good quality. This was a total disappoint. Shame on this company to taking advantage of folks money.
2025年2月3日
自発的なレビュー
Kenkoda からの回答
We’re truly sorry to hear about your experience and apologize for any disappointment caused. If there are any quality issues with your items, please contact our customer support at support@kenkoda.com. We are committed to resolving the situation for you.
It took FOREVER to receive and it is…
It took FOREVER to receive and it is nothing like the video online. It is a cheap skimpy plastic fern. I could have bought anywhere for less than $5. Don’t buy
2025年1月15日
自発的なレビュー
Kenkoda からの回答
We’re sorry to hear that the product didn’t meet your expectations. However, if you're interested, we would like to offer you the opportunity to become one of our suppliers, with the price being $6. What do you think?
Very disappointed. Not even close to what I purchased!
I had to give it a 1 because I couldn’t continue otherwise, but they don’t deserve even a 1! I purchased a wall clock, and not only was it cheap and nothing like what I purchased, but it looks like a 2nd grader would do in class. Horrible experience. Very disappointed. Will never recommend this site to anyone. Very upsetting.
2025年1月22日
自発的なレビュー
Kenkoda からの回答
We are very sorry to hear about your disappointment. Please contact our customer support at support@kenkoda.com, and we will assist you with the return process.
We appreciate your feedback and hope to resolve this issue for you.
horrible wreath
The product absolutely did not match the size and visual of the picture. Instead of a beautiful wreath, a broom arrived. I have to return it to China. I was waiting for the progress from them, to the address. Terrible
2025年1月23日
自発的なレビュー
Kenkoda からの回答
Dear customer, we apologize for the problem you encountered. Perhaps you can contact our customer service and we will help you to avoid additional costs for returning the package. If this is our problem, we will process a refund for you. Customer service contact email: support@kenkoda.com
Superb service
I had an issue with one part of my order and contacted customer services and spoke to Joy who assured me that a new part would be sent to me . The part arrived before Christmas as promised. I was able to complete
my Christmas present list. The customer service was A+++++ and the item was well received.Very Happy thank you!
2024年12月11日
自発的なレビュー
Kenkoda からの回答
Thank you so much for your kind words and for recognizing our service. We are delighted to hear that you were satisfied with our assistance and that your item arrived in time for Christmas.
Your happiness is our top priority, and we truly appreciate your feedback!
FALSE ADVERTISING- do not order from…
FALSE ADVERTISING- do not order from them
sent me a piece of junk when I was supposed to receive a beautiful barn owl twice the size and made of wood. they steal images from etsy or other sites and sell junk. they wont let you return and you will have to file a complain with your credit card company
2025年1月9日
自発的なレビュー
Kenkoda からの回答
Thank you for your feedback. We would like to assure you that the images we use are provided by our suppliers and the products we sell are consistent with what we advertise.
If you have any questions about your order, please let us know and we will do our best to help you.
I they changed the bad experience in to a very good one!
I bought a pair of pants, and they were wrong size. So I immediately wrote them, expecting not to receive a response. Surprisingly they responded in less than 24 hours and commuted to send the correct size… AND THEY DID!. The correct size pants arrived some weeks later and I just loved them! Thanks for your commitment and professionalism!
2024年11月11日
自発的なレビュー
Kenkoda からの回答
Thank you for your kind words! We're so glad to hear that you loved the pants in the correct size. It's our commitment to provide excellent service, and we're happy we could turn your experience around. If you need anything else in the future, don't hesitate to reach out!
Best regards,
Even though they lost my package
Even though they lost my package, I was impressed with how quickly they resolved the issue. They gave me a full refund right away and a discount coupon for next time. Awesome customer service!
2024年11月14日
Kenkoda からの回答
We sincerely apologize for the inconvenience caused by the loss of your package. Due to the high volume of shipments during the Christmas period, such issues can occasionally arise. However, we're glad to hear that our team was able to resolve the matter quickly for you by issuing a full refund. We truly appreciate your understanding and patience.
Thank you for your feedback, and we look forward to serving you again in the future!
Best regards,
Comfortable Pants
These stretchy pants fit perfectly and are incredibly comfortable. It was my first purchase, and even though I ordered the wrong size, they quickly exchanged it. I'm very satisfied!
2024年10月8日
Kenkoda からの回答
We’re so glad to hear that you’re happy with the stretchy pants and that the exchange process went smoothly for you! It’s great to know they fit perfectly and are comfortable. Thank you for your trust in us with your first purchase, and we’re happy to have been able to assist you.
If you need anything else in the future, don’t hesitate to reach out. We’re always here to help!
Beautiful Chandelier
The chandelier is stunning and sets the perfect mood in my dining room. Even my family has been complimenting how gorgeous it looks!
2024年11月30日
Kenkoda からの回答
Thank you so much for your feedback and we are so happy to be able to help you improve your space. If you need any further assistance or have any questions, please feel free to contact us.
Good Quality and Fit
First time buying from this store, and I got a pair of pants. The pants are great quality, fit well, and the fabric is comfortable. Their customer service was quick to respond and resolved my issue promptly.
2024年11月1日
Kenkoda からの回答
Thank you very much for your positive review! We are glad that you are satisfied with the quality and fit of the pants. Our goal is to provide the best products and services to every customer. We look forward to your visit again next time to buy more of your favorite products!
NEVER BUY ANYTHING FROM THIS WEBSHOP
NEVER BUY ANYTHING FROM THIS WEBSHOP
they pretent to be in EU/US but in fact they are Chinese.
It took almost a month to receive my order and
the item I received does not even look like the product I ordered. It is a cheap copy.
Their return policy sais you can only return when an item is received damaged. They do not compy with EU regulation so should not be allowed to sell in EU.
2024年11月25日
自発的なレビュー
Kenkoda からの回答
Thank you for your feedback. Our company is based in California, USA, and we operate warehouses in multiple locations, including the USA, China, and Germany, to ensure efficient order fulfillment based on stock availability.
Regarding the issues you mentioned with your product, please contact our customer service team at support@kenkoda.com and provide your order number. We will be happy to assist you in resolving this matter.
Please note that for returns not due to quality-related issues (e.g., dislike, dissatisfaction, or sizing concerns), return shipping costs are not covered by us due to operational cost considerations. We appreciate your understanding.
Best regards,
ABSOLUTE SCAMMERS and THIEVES
ABSOLUTE SCAMMERS and THIEVES. They steal photos, videos and even descriptions and names from original artists and they sell nothing but the cheapest worst quality copies... they even claim to own the copywrights of that products and its a LIE!. I'm one of the artists affected and they steal my images, names and characters, even my videos from instagram to advertise their scam!!!
2024年11月18日
自発的なレビュー
Kenkoda からの回答
Dear Customer,
We sincerely apologize if there has been any misunderstanding. The products and images on our website are provided by our suppliers, and we do not intentionally infringe upon anyone’s intellectual property.
If you believe your intellectual property has been affected, please reach out to us at support@kenkoda.com with specific details of the infringement. We take such matters seriously and will promptly investigate and address your concerns.
Thank you for bringing this to our attention.
Best regards,
Rip Off Company
Rip Off Company
I believe, though don't know, if this is a subsiduary of Temu. Exact same ad photos on temu and others to be fair. My purchase of two lots of silk hydrangea came. Along with tulips. Tulips were OK but the other flowers did not represent hydrangeas or the photos on their web page. The didn't even have a leaf, just wire stems and the heads fell off and we're broken.
I had emailed the company, quick response. Wanted photos, duly sent but after 4 emails still no result. I have to put this down to experience. At £67 for 3 rubbish bunches of flowers I should have gone to Dunelm! But as the ad said UV resistant I thought ideal for the garden. These have been binned, not even fit to put in a vase.
Avoid using this company.
2024年8月26日
自発的なレビュー
Kenkoda からの回答
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced with your recent purchase. We understand your frustration, and it’s certainly not the experience we strive to provide our customers.
We are sorry that the silk hydrangeas didn’t meet your expectations, and that the tulips weren’t up to standard. Additionally, we regret that our customer service didn’t resolve the issue more promptly despite your efforts.
Please reach out to us directly at our support email: support@kenkoda.com. We would be happy to assist you further and work towards a solution that makes this right for you.
We truly value your business, and again, we apologize for the disappointment caused.
Best regards,
This company is in China
This company is in China. Their website gives you the impression they are here in the United States. I ordered on September 6th and it hasn’t left China yet. I doubt I will ever see what I ordered. I am currently disputing the charge on my credit card.
2024年9月6日
自発的なレビュー
Kenkoda からの回答
Thank you for reaching out, and we sincerely apologize for the delay in receiving your order. To clarify, we are an American company, but we leverage manufacturing in China to produce our products. We have warehouses in multiple locations globally to ensure timely delivery.
We understand how frustrating this situation must be, and we want to assure you that we will do everything we can to ensure you receive your order or a full refund. If you have not received your package, please contact us at support@kenkoda.com with your order number, and our team will assist you promptly.
Your satisfaction is very important to us, and we are committed to resolving this matter as quickly as possible.
Best regards,
Total scam-terrible ripoff “reproductions” -steer clear
Total scam. Shows pictures of products then sends completely different terrible knockoffs differing in size, quality, materials etc. I bought what was supposed to be a 30” hand carved wooden owl. It came as a mass produced resin thing that was cartoonish and about 7”. I also bought what was supposed to be a large, very intricate and beautiful metal deer head that came as a terrible cheesy plastic thing and again much smaller item. The website says 100% satisfaction guaranteed. I said I was not satisfied. The products were obviously not the same. Their response was I was sent “reproductions” of what was shown. I asked for my money back. But if you try to get any help they say to send it back to them and they will refund part of it. But you will pay an arm and a leg to ship it back to China and then now you are out both the original price and return shipping. Steer very clear of this bait and switch and total scam company
2024年9月2日
自発的なレビュー
Kenkoda からの回答
We’re truly sorry to hear about your disappointing experience with your recent order. We understand your frustration, and we deeply regret that the items you received did not meet your expectations. Please accept our sincerest apologies for any confusion or inconvenience caused.
To help us resolve this matter, please reach out to our customer support team at support@kenkoda.com and provide your order number. We will investigate the situation thoroughly and work with you to find a satisfactory solution.
Your satisfaction is important to us, and we are committed to making things right. We appreciate your patience and understanding as we address this issue.
Best regards,
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