Informative and patient advisors. Helped me get on the property ladder 4 years ago and have recently secured me a lower interest rate. Always stay in touch to make sure finances are manageable. Great... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... もっと見る
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
What an amazing experience! The case was a little bit complicated and there was small tech issues to boot also, some income not pulling through properly, loan little bit wrong from the DIP but Kensing... もっと見る
企業が回答しました
企業情報
当該企業による記述
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
連絡先
PO Box 831, Redhill, RH1 9NJ, 英国
- kensingtonmortgages.co.uk
4.6
優良
7837件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Competitive interest rate
Competitive interest rate. As per service whenever, I call over my mortgage case, response was quick and timely.
2026年8月2日
Kensington Mortgages からの回答
Hi Tahir, we’re pleased that you were happy with the rate and had a positive experience. Thank you, Kensington.
Frustrating. Hopefully not typical
I currently have an application in progress looking to borrow £26k against an £800k property value. Every few days there’s a request for more information. The frustrating thing is they are questions relating to bank statements and instead of asking them in one go, a few get asked, I respond the same or next day but then it’s another 2 or 3 days before I then get a other request. I get the feeling they’ve either ran out of money to lend and are stalling or are just trying to find the right question to ask where they dislike the answer enough to decline it. Frustrating.
2026年8月6日
Kensington Mortgages からの回答
Hi Mitchell,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We've looked into the application and understand why the process has felt frustrating. As the information provided was reviewed, some additional questions arose that needed further clarification before we could continue our assessment. We appreciate that receiving further queries at different stages can be disappointing, particularly when you're responding quickly and keen to move things forward, and we're sorry for the inconvenience this has caused.
We've asked the team handling the case to provide any future updates and queries by phone where possible. We hope this will help improve communication and support the application as it progresses.
Thank you, Kensington.
Kensington Mortgages からの回答
Hi Victor, thank you for your kind feedback. We’re pleased you had a positive experience with us, Kensington.
Kensington Mortgages からの回答
Hi Derek, we’re glad you found our online service easy to use. Thank you, Kensington.
A massived Thank You to Maria Betti!
We recently had a case that got over the line purely down to the input from our relationship manager, Maria Betti. Her persistence and the speed with which she dealt with the matter was incredible. Absolute legend!
2026年8月6日
自発的なレビュー
Kensington Mortgages からの回答
Hi Piraveen, we’re delighted that Maria’s dedication helped secure a positive outcome for you and your client. We’ll be sure to pass on your fantastic comments to her. Thank you, Kensington.
Kensington Mortgages からの回答
Hi Dave, thanks for taking the time to share your feedback. We’re sorry this has been a frustrating experience for you and your client.
We’ve reviewed the case carefully and agree we could have handled things differently.
We appreciate you raising this and are sorry for any upset caused, Kensington.
excellent service and made a massive…
excellent service and made a massive difference to us as a family highly recommend 👍👍
2026年8月5日
Kensington Mortgages からの回答
Hi Gary, we’re so pleased that we could make such a positive difference for you and your family. Thank you for recommending us, Kensington.
Super quick underwriting and mortgage…
Super quick underwriting and mortgage offer. The whole process took less than a couple of weeks, which was fantastic!
2026年7月30日
Kensington Mortgages からの回答
Hi Leon, we’re delighted that your mortgage was arranged so promptly. Thank you for sharing your experience, Kensington.
Having one person (Danielle) who took…
Having one person (Danielle) who took control of the case and I wasn't bounced around a call centre.
2026年8月4日
Kensington Mortgages からの回答
Hi Laurie, it’s great to hear that Danielle provided consistent, personal support and took ownership of the case. We’ll be sure to share your kind comments with her. Thank you, Kensington.
Kensington Mortgages からの回答
Hi Shivendra, we’re pleased that the case progressed well throughout. We look forward to working with you again. Thank you, Kensington.
Submitted my first case on 27/07 and it…
Submitted my first case on 27/07 and it offered on 03/08 (include a free val). Excellent broker portal. Easy as pie! Faster than many of my bridging lenders. Great rate too (5.14% 5 year fixed).
2026年8月4日
Kensington Mortgages からの回答
Hi Kit, what a great result for your first case with us. We’re delighted that our portal, proposition and service impressed you, and we look forward to supporting more of your clients in the future. Thank you, Kensington.
Kensington Mortgages からの回答
Hi Andrius, we’re really pleased that our approach to lending worked well for you and your client. We hope to work with you again soon. Thank you, Kensington.
Very smooth process
Start to finish was smooth and no issues or delay with the process. Their BDM Gavin was very helpful. I will use them again.
2026年7月28日
Kensington Mortgages からの回答
Hi Nathan, we’re delighted that Gavin supported the case so well and helped everything progress successfully. We’ll be sure to pass on your kind comments, and we look forward to working with you again. Thank you, Kensington.
Good services and best Rate …
I am very happy with service u received from Kensington mortgages . The process was smooth and my broker provided me with all the information I needed to know. Good rate and excellent service.
2026年7月29日
Kensington Mortgages からの回答
Hi Maryam, we’re pleased that you felt well supported throughout. Thank you for sharing your experience, Kensington.
My house purchase
They were very effective and efficient with information sharing required in handling my mortgage from start to completion.
2026年8月2日
Kensington Mortgages からの回答
Hi Loveth, we’re delighted that you felt well informed and supported throughout your mortgage journey. Thank you, Kensington.
Kensington Mortgages からの回答
Hi Emma, it’s great to know that our team was able to help you promptly. Thank you for taking the time to share your feedback, Kensington.
One of the slowest and picky lenders in…
One of the slowest and picky lenders in the market.
2026年7月20日
Kensington Mortgages からの回答
Hi, We’re sorry your client's application took longer than expected and appreciate how frustrating that must have been. We needed to resolve a policy point before moving forward, but we’re pleased we were able to reach an offer in 8 days. Sorry again that the process didn’t feel smoother, Kensington
Very smooth process
2026年8月1日
Kensington Mortgages からの回答
Hi Matt, we’re pleased that everything went well for you. Thank you, Kensington.
Kensington dealt with the application…
Kensington dealt with the application in a short time, kept me updated throughout and issued an offer quickly
2026年7月28日
Kensington Mortgages からの回答
Hi Mick, it’s great to hear that you were kept informed and the case reached offer promptly. We hope to support you and your clients again soon. Thank you, Kensington.
Kensington Mortgages からの回答
Hi Brandon, thanks so much for your kind words, we really appreciate it. Kensington.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。