Informative and patient advisors. Helped me get on the property ladder 4 years ago and have recently secured me a lower interest rate. Always stay in touch to make sure finances are manageable. Great... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... もっと見る
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
What an amazing experience! The case was a little bit complicated and there was small tech issues to boot also, some income not pulling through properly, loan little bit wrong from the DIP but Kensing... もっと見る
企業が回答しました
企業情報
当該企業による記述
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
連絡先
PO Box 831, Redhill, RH1 9NJ, 英国
- kensingtonmortgages.co.uk
4.6
優良
7837件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Resolved a difficult case .
2026年7月24日
Kensington Mortgages からの回答
Hi Richard, we’re really pleased we could help achieve a positive outcome on a challenging case. We look forward to working with you again. Thank you, Kensington.
Kensington Mortgages からの回答
Hi Harikrishnan, we’re delighted that you had a positive experience with us. Thank you, Kensington.
Continued Relationship ( over 30 years I believe) since submitting my first case
more of an open mind on adverse than the majority of other adverse lenders and a user friendly system.
Always fantastic support from BDM, if Carlsberg did BDM's 😂
2026年7月25日
Kensington Mortgages からの回答
Hi Christopher, we really appreciate your continued support over so many years. It’s great to know that our approach, systems and BDM support continue to make a difference to you and your clients. We look forward to working with you for many more years to come. Thank you, Kensington.
Hassle versus a few pounds??
We used Kensington Mortgages due to an old CCJ. Our previous provider leant us a small mortgage of £50,000 based on my income alone as my husband had just changed jobs. It was quickly approved despite the CCJ, all the paperwork was online and couldn't fault them. Kensington would not consider my salary on its own despite it being only 1.5 times my salary and we have a loan to value ratio of only 20%. Even though my husband has now been in his job for 2 years, he had to provide every single payslip, and emails from his employer to verify everything, purely because he had a run of sickness due to stress and grief due to nursing my mother through terminal cancer. It took several months to process, everything had to be posted back and forth as it's not done electronically, and as a result it was not in place until 3 months after it should have been, meaning we had to pay extra mortgage for those months through our previous provider at a higher rate due to the fixed term ending. And to top it all I was on a flight on the completion date meaning my phone was off, therefore it happened the day later and I was charged for this!! We are just relieved it is now sorted, but the additional stress was not worth saving a few pounds per month. They really need to improve their systems and maybe provide an initial guideline as to what happens and when.
2026年5月1日
Kensington Mortgages からの回答
Hi Fran, Thank you for sharing your experience. We’re really sorry to hear how stressful this was, especially given the circumstances you’ve described. As part of our lending assessment, we did need to consider both salaries to ensure the application met our lending criteria, but we appreciate the process caused frustration and added pressure. We’ve raised a complaint on your behalf so our complaints team can review this properly and contact you directly. Thank you, Kensington
Kensington Mortgages からの回答
Hi Shona, it’s lovely to hear that you were happy with the service you received. Thank you, Kensington.
Kensington Mortgages からの回答
Hi, we’re so pleased to hear that everything went well and you had a positive experience with us. Thank you, Kensington.
Kensington Mortgages からの回答
Hi Lesley, thank you for taking the time to share this. It’s wonderful to know you felt well supported and that everything came together with ease, Kensington.
Kensington Mortgages からの回答
Hi Mike, we really appreciate your feedback, it's great to hear you had a positive experience with us. Thank you, Kensington.
Faultless from start to finish
Faultless from start to finish, hastle free throughout the process. Thank you.
2026年1月14日
Kensington Mortgages からの回答
Hi David, thank you for such a generous review. We’re so pleased you felt confident and looked after throughout your journey with us, Kensington.
Kensington Mortgages からの回答
Hi Tobias, we’re grateful for your kind feedback. Clear, reassuring support can make such a difference, and we’re glad that was your experience. Thank you, Kensington.
The mortgage advisor was ver clear and…
The mortgage advisor was ver clear and concise. He dealt with our business very quickly and we were mire than happy with Nathan at Haarts in Nottingham.
2026年7月28日
Kensington Mortgages からの回答
Hi, thank you for sharing this with us. We’re delighted the guidance gave you clarity and confidence, and that your application received such attentive support, Kensington.
Very Simple and considerate
2026年7月28日
Kensington Mortgages からの回答
Hi Edmund, thank you for your thoughtful review. We’re pleased the experience felt uncomplicated and that your needs were treated with care, Kensington.
Kensington Mortgages からの回答
Hi Andrei, we really appreciate your feedback. It’s lovely to hear that the mortgage team was consistently there when you needed them. Thank you, Kensington.
TheStandout Underwriter Communication & Great BTL Proposition! broker help desk was sharp and…
The broker help desk was sharp and helpful pre-application, but the standout moment was receiving a call directly from the underwriter to discuss the valuation report prior to issuing the formal offer. In the intermediary world, direct communication with an underwriter is extremely rare, so this proactive human touch was incredibly refreshing and kept the case moving fast.
The free BTL valuation is an added bonus that clients love. Fantastic lender support from start to finish!
2026年7月29日
Kensington Mortgages からの回答
Hi Zufiqar, thank you for sharing such detailed feedback. We’re especially pleased that the personal involvement from our underwriter gave you reassurance and helped maintain momentum. It’s rewarding to know that this level of care, alongside the valuation benefit, made a meaningful difference to you and your clients. Thank you, Kensington.
Speedy process and good communication
2026年7月29日
Kensington Mortgages からの回答
Hi Michelle, thank you for your kind feedback. We’re glad you felt informed and that the experience moved forward quickly. We look forward to supporting you and your clients in the future, Kensington.
Good service
Thorough but comprehensive underwriter of the application, resulting in the formal Mortgaged Offer being issued promptly
2026年7月23日
Kensington Mortgages からの回答
Hi Martin, we appreciate you taking the time to share this. It’s encouraging to hear that our careful assessment inspired confidence while still allowing your offer to progress in good time. Thank you for your support, Kensington.
Kensington Mortgages からの回答
Hi Hayley, thank you for the lovely review. We’re delighted the experience left such a positive impression at every stage, Kensington.
The system is straightforward to use
The system is straightforward to use, with an easy application submission process and simple document upload functionality. However, the procuration fees paid to advisers are not as competitive as those offered by many of their competitors.
2026年7月22日
Kensington Mortgages からの回答
Hi, thank you for your considered feedback. We’re pleased the digital journey made managing the application feel intuitive. We also value your honest perspective on adviser remuneration and will share it with the appropriate team as we continue to review our offering. Thank you, Kensington.
Kensington Mortgages からの回答
Hi, Ade, thank you for sharing your experience. We’re very pleased that your overall impression was a positive one. Thank you, Kensington.
Replied to my email quickly and…
Replied to my email quickly and explained everything i needed to know. Excellent service.
2026年7月24日
Kensington Mortgages からの回答
Hi Angela, we’re grateful for your kind words. It’s wonderful to know you received the clarity you needed and came away feeling well cared for. Thank you, Kensington.
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