Keplin Group Limited レビュー 

Ordered in good faith. Wrong products sent. Large item so couldn't take down to a collection point. Wouldn't provide QR codes when no access to printer. Delayed responses so outside of return window.
Poor attention to detail, poor communication, poor customer service.
Do not buy from them!!!

I ordered the granite parasol base on Thursday it arrived on Friday outstanding customer service,it was an amazing price and superb quality,it matches our garden furniture perfectly,I would recommend this parasol to anyone looking to buy one! ⭐⭐⭐⭐⭐

Transacted with this company via Amazon and found the customer service very good. The item (garden parasol) was despatched next day delivery but unfortunately due to no fault of the retailer the courier lost it in their network. I dealt with EVRI customer service who admitted it was their issue and I began communicating with Keplin via the Amazon App after the parcel had been delayed by a week. Quick response and a refund was authorised immediately. I was also advised that if the parcel eventually turned up that there was no need to return it. I was dealt with by Miss Manasi very efficiently.

Great delivery and super items delivered quickly and tracked. Highly recommended.

I bought 2 sunloungers which did not suit me so have requested a return. I spoke to Pranav who was very helpful indeed and has kindly agreed to collect the chairs by DPD at a time which suited me.. Thank you very much for your understanding and help..

Bought dog pool via Amazon and not fit for purpose didn't last 10mins with dogs and was told had puncture repair kit on contact them immediately. Then 10 per cent refund for 20 pounds plus product. No help. Goods not fit for purpose

Utterly appalling customer service. Advertised via Amazon as 24 hour delivery. One part arrived. When we chased Keplin we were then told the second part was being sent separately due to size restrictions (not in the advertisement). This was, according to them, due to arrive within 48 hours. To date (8 days since ordering and counting) we are still waiting. I requested a refund via Amazon. Keplin sent a drop off label for the part we have received. It's too big for drop off due the diameter. I have rung the company and emailed to arrange collection of it so we can receive our refund. The last message sent by Keplin was that the second part should arrive yesterday. The tracking number hasn't changed in five days and the courier company have confirmed this part is lost, so a complete lie from Keplin. Still no courier collection date given, we have been told to refuse delivery of the lost parcel (?!) and they will arrange collection of both. Avoid this company at all costs

We purchased a Keplin garden trolley which I am very pleased with. Before buying it I had a question regarding the tipping availability this was answered very quickly very good customer service l

I accidentally ordered x2 of a item, Carl at the team assisted me in getting one of the items returned and was really helpful in sorting the collection out, great customer service.

I ordered 2 items, a garden parasol and additional base supports and, as only half the order arrived on the promised date, I contacted the company for information. I received an explanation very swiftly from customer services agent Carl who assured me the balance was in transit and, as he stated, it arrived very swiftly afterwards. The products are absolutely as described and came securely packaged etc. Communication with the company representative was excellent. Cannot fault any of my transaction. Absolute would recommend.

Ordered parasol and said next day delivery but didn't arrive when it said so contacted them and they got back to me very quickly and apologised to me and reassured me it was on its way and I received it the day after so very happy with the response, the parasol is good value for money and will order again off them, the Person that sorted it was Arthur so well done

After an initial delay with the order arriving in two parts, the company were very responsive and quick to send the second part. The quality is good and looks the part. It was easy to assemble and so far so good!!

I ordered padded Gravity Chairs through Amazon, which arrived and we are extremely pleased with them . They are very good value for money and excellent quality. The chairs arrived with some plugs/ covers missing from the
holes at the top of the legs where they join the arms. The ones that just slot in and cover up the nuts and bolt heads either side. I contacted the company, sending details of my order, and Carl was very quickly getting back to me to explain they didn't have these covers in stock. He very kindly offered to refund me 5% of my order total and hopefully I may find some suitable covers elsewhere.

Ordered a pair of Keplin folding garden chairs which amazingly were received next day. Excellent quality, robust construction and extremely comfortable. Had a minor non functional problem, which was handled promptly and fairly by Keplin, responding on a bank holiday. Happy to highly recommend this company and product.

Purchased a set of garden chairs. The chairs were good value and look robust. Excellent communication from Keplin. Would purchase again from them.

I ordered an 8 piece rattan garden furniture set through amazon last Nov. I contacted Amazon on Thurs to change the delivery address but they said it had been despatched and would arrive by 24 May. This morning I received an email to say the order is cancelled and I would get a refund Keplin have had my money for 6 months I am not happy

brought a strimmer after a couple of minutes cord broke and disappeared inside no matter how many people or tools cant open it to replace cord

Ordered Zero Gravity chairs in Grey for £84.99 via TikTok shop, messaged to advise that they sent the wrong colour and originally requested an exchange this was refused so requested a refund this matter has been ongoing since the end of April and they refuse without reason why they cannot be returned unless I pay the return cost as they weigh 150kg the return will be quite costly.

As the error is not mine I refuse to pay and they are unwilling to send a pre payment label or refund for the return cost. Under distance selling UK rules this is illegal and they’ve now advised that they are unwilling to resolve. Unfortunately I have raised this matter with trading standards and seeking legal advice. Will not order and advise others to be careful if you do as you have to foot the cost for returns.

I ordered suitcases which needed to be returned due to me having ordered the wrong size. I received excellent customer service. The agents I spoke to on the phone were polite and extremely helpful. The return was arranged and refund processed. I ordered two more suitcases in a smaller size from Keplin. Delivery was swift and items were good value for money and good quality. No hesitation whatsoever in recommending this company. 10/10!

Very comfortable chairs very fast delivery carnt wait for some decent weather so we can really put them to use thank you