From booking to the day of our piggy enthusiast experience the staff were really friendly and professional. Amelia made us feel very welcome, was kind and was very knowledgeable about all the piggies... もっと見る
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Was wanting to purchase a Gold adoption package as a gift for my Piggy, crazy daughter. Emailed prior to purchase with lots of questions. Responded within 2 hours. Extremely helpful and accommod... もっと見る
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We’ve visited twice in both a family fun day and a Pig Keeper experience. Both times were absolutely wonderful. The care and attention from each member of staff was wonderful. My daughter got nervous... もっと見る
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Our son had an amazing afternoon pampering piggies for his birthday treat. The staff are friendly and knowledgeable, the pigs are happy and healthy and the location is accessible. Wearing sensible c... もっと見る
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企業情報
当該企業による記述
Miniature pig breeder, exhibitor and petting farm
連絡先
Kew Little Pigs Farm Ltd, Old Amersham Farm, High Street, HP7 0HR, AMERSHAM, 英国
- 01494726993
- office@kewlittlepigs.com
- kewlittlepigs.com
4.6
優良
118件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service and swift delivery
2022年7月22日
Kew Little Pigs Farm LTD からの回答
Good morning,
Thank you for taking the time to leave us this review and we're so glad you are happy with our shop!
If you're not already, please follow us on our social media accounts and check our website for updates!
Kind regards,
The KLP Team
Very happy with my little goat!
2022年7月20日
Kew Little Pigs Farm LTD からの回答
Good morning,
Thank you for taking the time to leave this review, we're so glad you're enjoying your little goat!
If you're not already, please follow us on our social media accounts and check our website for updates!
Kind regards,
The KLP Team
Really poor customer service
I have had cancel my long awaited trip to Kew Little pigs due to testing positive for covid. Having contacted Groupon I was advised that I would need to receive an email from Kew Little Pigs confirming I had cancelled my booking with them so that they could refund me. This is where the problem starts. Kew Little Pigs are not willing to send me a short email confirming I have cancelled my booking and Groupon are saying that they will not contact Kew Little Pigs. So I am now left £103 out of pocket. I think this sort of issue is putting staff and animals at Kew Little Pigs at risk as I could have just turned up and not mentioned I had tested positive for Covid. The government guidelines now state that you do not have to self isolate if positive. It obviously doesn’t pay to have respect for other people and animals. Both companies still get paid but the customer gets nothing. Very poor service, Kew little pigs and Groupon!
Update
Firstly I was not abusive to your staff on the phone, angry yes, might have been something to do with losing £103, but I was not offensive or insulting. Your member of staff was also angry and in the end put the phone down on me.
Your staff member agreed that we could get a refund if we asked Groupon to contact you by email. Groupon then told us they required an email from Kew Little Pigs stating that we had cancelled our booking with you, this would then enable them to issue a refund. Your member of staff was not willing to do this. Your member of staff also admitted there was a breakdown in communication with Groupon and you were working on improving this. They also agreed that the safety of the staff and animals depended on people not arriving if they have COVID symptoms, although by not offering a refund or exchange, your policy appears to be pushing people towards doing this as they will lose their money.
It appears that Groupon are actually willing to refund me but you are preventing this from happening.
Regifting unfortunately was not an option as I tested positive on Wednesday evening and advised you on the Thursday and our booking was on the Friday
We have now included Groupon and Kew Little Pigs in to a joint email. Groupon are asking for proof that our booking had been cancelled due to me having COVID.
2022年7月7日
自発的なレビュー
Kew Little Pigs Farm LTD からの回答
Good Afternoon,
Thank you for leaving a review. The team here at Kew Little Pigs appreciate the honesty that you advised us of a Covid Positive result, we hope you’re not feeling too poorly with it.
What we do not appreciate is the abusive phone call you gave to our staff, after they had advised the T&C's on 2 separate occasions.
Unfortunately, the T&C's advised through the Groupon website at time of booking the experience and also advised on our own website's T&C's state:
For Third Party customers: Including, but not limited to Groupon, Buy a Gift and Virgin: Once a booking is confirmed, the experience cannot be refunded or amended. As the experiences are already heavily discounted, we reserve the right to limit rescheduling and cancellations. The experience can be re-gifted to friends/family to attend on the date/time booked.
Following the recent and ongoing pandemic Kew Little Pigs Farm Ltd made relevant adjustments due to forced closures and re-booking policies. However, from May 2021 the choice was made to return to our normal policy which is listed above. Unfortunately, we cannot continue to maintain the level of re-bookings and have made this clear throughout. Therefore, it is the customers responsibility to be aware of our full T&C's and understand that by booking through us they agree to these terms. We do allow for the experience to be re-gifted as mentioned.
Kind Regards
Kew Little Pigs
Love it feel like home
2022年6月8日
自発的なレビュー
Kew Little Pigs Farm LTD からの回答
Good Afternoon Katie,
Everyone here at KLP just wanted to say an oink-normous thank you for your lovely review.
Reviews like this really make it all worth while and we are so pleased you enjoyed your visit.
Thank you again for your feedback and we hope to see you all back again soon!
Kew Little Pigs
Lovely experience today seeing the pigs…
Lovely experience today seeing the pigs and piglets. 2 hours was just enough for some petting time and then refreshments at the the end. The staff (Becky) was was welcoming and knowledgable and lovely to see content animals kept outside in a clean and peaceful environment.
2022年6月5日
自発的なレビュー
Kew Little Pigs Farm LTD からの回答
Good Afternoon Sara,
Everyone here at KLP just wanted to say an oink-normous thank you for your lovely review.
Reviews like this really make it all worth while and we are so pleased you enjoyed your visit.
Thank you again for your feedback and we hope to see you all back again soon!
Kew Little Pigs
Disappointed
I'm disappointed, I was really looking forwards to receiving my order. I recieved an email to say my order had been recieved, but the next day I got a notification from my bank that my money had been refunded with no other information given from the website.
2022年5月3日
Kew Little Pigs Farm LTD からの回答
Good Morning,
We are saddened to see your review online as we contacted you immediately to let you know that unfortunately, we had run out of stock for the time being of that item.
Reviews like this can be very damaging and we feel this is very unfair.
Kind Regards
Kew Little Pigs
disappointed …
Booked for my daughters birthday and paid over £120 for us both because even though she's over 18, you can't book a singular ticket so a bit of a money spin and then most of what was described wasn't covered?
we weren't doing anything else other than what other families were doing who had paid far less. no interaction from the staff apart from an explanation at the beginning of where we could and couldn't go and one or two members of staff, I would even go as far to say they weren't very "people friendly"
I think a thorough review of what they offer and the description of this place needs to be done. The animals though are a delight but there are a lot better environments and farms to go and see these animals. sorry but I wouldn't recommend.
2022年4月22日
自発的なレビュー
Kew Little Pigs Farm LTD からの回答
Good Morning,
We are so saddened to see your review, please could you email info@kewlittlepigs.com as unfortunately, we cannot find any record of your booking under your name. We would love to resolve this matter for you.
You can book singular tickets for all our experiences, our policy is just that any under 16's are accompanied by an adult.
Our staff are trained to be very attentive to customers and friendly so we would like to review this matter to ensure we understand what happened.
Kind regards
Kew Little Pigs
Kew Little Pigs Farm LTD からの回答
Good Morning,
Thank you for your review, we are so pleased you are happy with the voucher.
We look forward to your visit.
Kind Regards
Kew Little Pigs
Design of Gift Voucher Underwhelming
Haven't visited the farm as yet but the gift voucher arrived for my daughters birthday. We are excited about the experience but I would have hope the gift voucher itself could have been designed with a tad more 'pizazz' considering it is a gift. I will make a presentation poster to go with it, as she may not get the full wow factor from this small piece of paper with a pig photo on it.
2022年4月5日
Kew Little Pigs Farm LTD からの回答
Good Morning,
We are really saddened to see this review this morning. We are a small business struggling following the pandemic and to have a 3-star review solely based on the design of our vouchers is quite unfair.
We do not advertise our vouchers as anything other than what they are, and the experience speaks for itself. We do not have the budget to spend lots of money on such things, especially given what has been going on in the world.
Regards
Kew Little Pigs Ltd.
Booking process was easy but the…
Booking process was easy but the voucher took 11 days to arrive so it didn’t arrive in time for my daughter-in-law’s birthday.
2022年3月9日
Kew Little Pigs Farm LTD からの回答
Good Afternoon,
We are really sorry to hear that your voucher was late. Unfortunately we have been understaffed following the pandemic and equally sometimes once our post is handed over we are no longer in control of the period of time it takes though we do try to process them as soon as they come through.
We really hope your daughter still enjoys her experience and as noted via email we will give her a free poster to say sorry.
Kind Regards
KLP
Always a wonderful visit with the Pigs!
2022年2月27日
Kew Little Pigs Farm LTD からの回答
Thanks so much for taking the time to leave such a nice review. We're so happy to hear you enjoyed your visit and hope to see you again soon.
The KLP Team
This was a very disappointing…
This was a very disappointing experience considering the price (£60 for me and my 3 year old). It was nice to walk into very muddy pigs pens (5 of them), get close to the pigs and brush them for some moments. But this is all it is and certainly not worth the 2hrs time slot that they allocate for your visit - we were done after 30mins. There were no piglets as it depends on the time of year - which is understandable but not clearly stated on the website (which mainly shows pictures of little piglets). If the price would have been £20 with an extra voluntary donation for the farm, I would have given a good review. But after spending £60 (for an adult and a toddler) I felt completely ripped off…
2022年2月23日
自発的なレビュー
Kew Little Pigs Farm LTD からの回答
Good afternoon,
Thank you for your feedback and we are sorry to hear you did not enjoy your experience. We do make it very clear throughout our website and booking process that piglets are not promised. However, we do currently have piglets ranging from 5 months old at the farm so your review is not a clear representation of the experience.
We are also very clear as to what to expect during your experience and for a lot of people, 2 hours is enough time to spend time in each of the allocated pens, have a look around the shop, and grab drinks/snacks. Unfortunately, the weather will impact any experience but again we are very clear that this is an outdoor experience so expect mud during winter. At different times of the year, you would probably be more than happy to spend more time sitting outdoors petting and playing with the animals.
Again, we are disappointed you did not feel the experience lived up to expectations, as much as we would love to please everyone we make everything as clear as possible and for the most receive great feedback as typically you do not get the chance to get up close and personal with pigs and piglets at most petting farms.
All the best,
Kew Little Pigs
Lovely day out on a super farm with exceptionally well cared for animals!!
From the moment we arrived, we felt super welcome. Our guide was very knowledgeable, clearly cared for all the animals, and obviously loved her job. We were given brushes to carefully groom the piggies which was not only a super calming experience for me, but also for the pigs (a few even fell asleep on their sides ); the pigs are clearly very happy and content - all their animals are very well looked after. Yes, it was a little muddy, but we were super prepared with wellies and waterproofs - (Reading some reviews where the farm was criticised for mud is just unfair and ludicrous, and I am not sure what else to have expected for a cloudy day in February!). The animals are kept in lovely outdoor pens, all have constant access to shelter, food and water. I cannot think of a better day out. I would 100% return and have already recommended to many friends and family
2022年2月10日
自発的なレビュー
Kew Little Pigs Farm LTD からの回答
Good Afternoon Alice,
Everyone here at KLP just wanted to say an oink-normous thank you for your lovely review. We have had some difficult times over the last year or more with forced closures and bad weather but we work extremely hard to ensure all our animals are very well looked after and our customers enjoy their experience.
Reviews like this really make it all worth while and we are so pleased you managed to enjoy every part of the day. We really hope you will come back maybe in the summer so you can appreciate the farm in all her glory, though sometimes there's nothing better than getting a bit mucky, it is a farm after all!
Thank you again for your feedback and we hope to see you all back again soon!
Kew Little Pigs
I cannot rate Kew Little Pigs highly enough!
I cannot rate Kew Little Pigs highly enough. I had bought a voucher for a friend of mine who was taken unwell with breast cancer shortly after buying the gift. The team at Kew Little Pigs were fantastic in communication, understanding and help to book in our visit when she was well enough to visit again.
On the day of the visit, we were led through a very well organised Piggy Enthusiast Day visit by an incredibly friendly and well informed member of staff. The pigs were lovely to spend time with and all looked very happy. Members of staff were on hand throughout the visit to help whenever we needed and took the time to talk to us about the backgrounds of the pigs. We also very much enjoyed being able to feed them.
A huge thank you to the team at Kew Little Pigs for being so accommodating in the many emails back and forth to arrange our visit and for giving us such a wonderful experience day visiting some very happy pigs.
2022年2月10日
自発的なレビュー
Kew Little Pigs Farm LTD からの回答
Good Afternoon Emily,
Thank you so much for your absolutely lovely review. These really made our day as it's all about the customers (and the pigs of course). We are so pleased you had a good visit and enjoyed the entire experience. Everyone here at KLP is routing for a continued recovery of your friend and we hope to see you both back again soon!
Kew Little Pigs
Good service item arrived in time
2022年1月30日
Kew Little Pigs Farm LTD からの回答
Thank you for your 5 star review. Glad your order arrived on time.
Fantabulous
Absolutely amazing staff response via email and phone. Easy booking process and fantastic products. Looking forward to our piggy pet and play.
2022年1月18日
Kew Little Pigs Farm LTD からの回答
Thank you for your 5 star review. Kew Little Pigs Farm
Still no reply
I’ve been waiting on a gift voucher for the past 2 weeks for my partners birthday and on emailing and calling to try and find out anything about my order, they failed to respond… I’m hoping this is just a temporary laps but what seemed like a timely purchased birthday gift is now turning into a panic and potentially £70 lost.
2022年1月11日
自発的なレビュー
Kew Little Pigs Farm LTD からの回答
Good Morning Tom,
Really sorry to hear you have not had a response from the team. I will see that this is sorted ASAP for you. We were closed over the Christmas period, due to being a small team we are still working through the backlog so massive apologies.
We will get back to you today, please do not worry we will get to the bottom of the issue.
Kind Regards
Kew Little Pigs
Top customer service
Postage was slow but customer service were straight on it. Can’t wait to gift the voucher
2021年12月17日
Kew Little Pigs Farm LTD からの回答
Good Morning Zoe,
Apologies again for the delay in post. Unfortunately, Christmas time really affects this. We hope you are happy with your order and hope to see you on the farm soon!
Kind regards,
Kew Little Pigs
Terrific Gift
Delivered in a timely fashion, really looking forward to giving this to my friend as a gift.
2021年12月14日
Kew Little Pigs Farm LTD からの回答
Thank you for your review, we are so pleased you are happy with it! KLP
Was a bit late receiving vouchers.
2021年12月10日
Kew Little Pigs Farm LTD からの回答
Good Afternoon,
Really sorry to hear your delivery was late. Unfortunately due to it being the Christmas period, the post office deliveries are taking a little longer than usual. We did raise this concern with them and unfortunately, they said it is the same everywhere.
We really hope you like your vouchers and look forward to your visit!
Kew Little Pigs
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